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AT&T / cell phone customer service

1 United States

I've been with AT&T for my cell phones for 2 years and their customer service has always been subpar. Today I wasted another 75 minutes on the phone with a representative that reported he couldn't access my account or bill as the system is having problems.
I guess he got frustrated too as he then chose to disconnect me, an act that's happened before with AT&T. This comes on the heels of a 30 minute chat session a couple days earlier that had the representative telling me the system is problematic and they also couldn't access my bill. So I called back and asked for a Supervisor. That resulted in a contradiction of previous information provided by a supervisor the month before (I was lied to).

Nov 19, 2018

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