Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

AT&T

Posted: Feb 17, 2017 by    

account was never put on vacation hold after 2 phone calls and an att autopay showed paid with at&t but never deducted from our bank account

Complaint Rating:  0 % with 0 votes
0% 0
1
I called in December 2016 stating that I would like to put our att uverse tv, internet and home phone service on vacation hold from January 10, 2017-March 22, 2017. I spoke to someone in early February in regards to our January bill and was told it would go on vacation hold on the next bill as that included the January 10th date. At this time I also questioned why our AT&T autopay showed paid with AT&T but was never deducted from our checking account. We were told to call back on Friday, February 17 since there may have been a glitch on the day the posting was to occur since there were other complaints for that day. It is now Friday, February 17th and nothing has been fixed. I was also told today that our account was never put on vacation hold. We are so upset about both these issues that we will be switching providers when we get home. We use the competitor in our winter home state and never have these problems ! So disappointed in AT &T
Complaint comments Comments (0) Complaint country United States Complaint category Mobile/Cellular Service Providers

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

At&t Logo At&t
Customer Care Service
575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300
+1 800 331 0500
View Full Information
Contact Us
bdomains.com
     

Reply to

Send