Assurant Solutions

I paid a very high premium for 18 months and they did not cover anything. I am now about $20, 000 in debt to a hospital because my wife had to have an emergency surgery. DO NOT use this provider. You will be better off paying tax penalties and putting your money in the bank. VERY DISAPPOINTED.

I too have assurant. I have had it for 8 years. It started out at 200 a month for me and my husband. It is now 822 it increases ever year. Also as soon as I have met my deductible for the year. I have also used my maximum benefits for the year. They are absoulutly useless. I don't understand how they get away it.

I currently have an insurance plan with Assurant and have a total family deductible of $7000. I recently contacted Assurant to make changes to the policy. I was looking to lower the deductible to $3000 for the family. I had to resubmit an application for coverage, which had to go through underwriting, and was denied because I recently went to the Gynecologist complaining of abdominal pain and was advised that I needed a sonogram to check for Endometriosis, which I apparently had when I was pregnant 5 years ago and was not aware that I had it, it was removed with my c-section. I have not had any problems with Endometriosis and turns out the new birth control pill that I am on (YAZ) has been causing me the abdominal pain, the sonogram came back negative. My daughter went to her doctor for problems with snoring, she is 5. Her doctor sent her to an ENT who suggested to remove her tonsils. While we were waiting for the surgery to be scheduled she suddenly stopped snoring and the problem has since corrected itself. We have not been back to the ENT since the first visit which it has been a year now. I was just told by Assurant "The insurance company can't risk a surgery for your daughter and we can reevaluate in a year or two". The total cost of the surgery was $4000. I was so furious I just hung up on her. My total lifetime benefits are $25, 000, 000 and they have paid $0 in the last 14 months that we have had the policy because we have never met one of the $3500 per person deductibles. I am going to cancel them as soon as I find other coverage. The problem is people are afraid to go to the doctor for fear that something might be wrong, not because of their health but because their insurance premiums will increase.

My grandfather just got a bill from them saying he owes them money for his benefits. He has NEVER bought, sought, or even heard of the company prior to receiving this bill. He has an excellent plan of his own from the U of A where he retired from. I started doing some digging and there are literally hundreds of sites with people saying the very thing everyone except Boone is complaining about. Boone you have a very biased opinion considering they sign your paycheck.
I'm not even a 'policy' holder and I already would warn anyone against getting one. Total scam.

If Boone thinks Assurant is so great then why do they have an F Rating with the BBB?

My young healthy family of 3 pays almost $400 per month for our Assurant Health policy and when I went for my first gyno exam(after the required 6 mo. waiting period) they did not pay a penny for the visit or the lab. I was out of pocket over $200. Seems to me I would be better off paying the doctor visits out of pocket than giving Assurant $400 per month and the deductibles are outragous. The agent who sold us the policy mislead us. I'm going to cancel my policy and shop around for something more sensible.

thats not true, they are awful at paying claims. I signed an agreement with my insurance underwriter company that said a prexisitng condition was "a symptom occuring within the 12 month period prior to coverage and treatment within that same 12 month period is pre-existing and will not be covered. I was treated 5 years ago for asthma and they will not pay my claim also i have GERD and they are saying that is pre-existing to gallbladder removal! my doctor reasearched it and sent them a letter stating that that was not true and they called it pre-existing still! I WILL NEVER BUY A POLICY FROM THEM AGAIN.

It clearly states in the policy that pre existing conditions are not covered. it also states the definition of a preexisting condition. They will send you a paper policy if you request one however all of them are exactly the same by state so what is online is accurate.

I have been with Assurant for over 12 years as an agent and policy holder and the have done a very good job for me. Short term policies are only meant to the as they say, for a Short term. All companies have similar exclusions and none that I know of including Humana and Aetna would have covered it either.

I always advise my clients of the exclusions and have them sign that they have read them so there are no misunderstandings.

John Alden Lifa and Assurant Health is one of the 3 largest providers of individual and group health insurance in the US.

I can tell tell you many stories where they have paid a claim when they shouldn't have and other companies would have stuck to the letter of the policy.

I too suffer from ADD, and unfortunately Assurant is right in the way that ADD is something we are born with. It doesn't pop up overnight. However, my beef with Assurant is that although they add a disclaimer at the end of their commercials that the product is "not available in all states", they still insist on advertising in those very states! This comes across to me as fraudulent or misleading advertising.

i BOUGHT A MOTRCYCLE, AND THE EXTENDED WARRENTY, AND I HAVE BEEN TRYINY TO GET HOLD OF THE RIGHT DEPARTMENT TO MAKE A CLAIM, OR TO GET IT GOING BUT THEY CANNOT PUT ME THROUGH TO THE RIGHT NUMBER, OR DIVISION TO TO THIS

wind blue sideing of side of house and discoverd there was dryrot damage. assurany adtuster said they could help with replscing siding but not the damage due to dry rot that ny home oweners pooice didn't cover unfor seen damages.

Hilda,

Directly quoting you, "Assurant's sales pitch is that their warranties cover issues not covered in mfr warranty".

Unfortunately, Assurant doesn't have a "sales pitch" at the point of sale, only because there are no associates that sell the warranties at the store. If it was an associate that works for CompUSA stating that, then his/her statement is null only because the contract is the actual Terms & Conditions and not something said verbally.

Im assuming you're another ignorant consumer, who used the pamphlet (Terms & Conditions) as a coaster for your soda at home. I suggest that you try and find the pamphlet in the garbage, and actually read it. If you have problems understanding the language/verbage, then you should consult a 4th grade English teacher.

first off we bought a 4 year extended warranty through nebraska furniture mart (really only 3 years).
then the tv broke and we had to have it repaired, the assurant company LOST OUR FILE!
So we had to spend $5 to have it faxed over to them via fedex/kinkos and wait 2 weeks for them to update their system.
2 weeks later they said they would have a local repair center come out and pick up the tv for repair (what happened to the IN HOME they offered on the contract?).
First they tried fixing the settings, nothing worked. They tried changing out a part, didn't work.
Then they finally found the problem and ordered the part from toshiba, it came in defective.
They ordered ANOTHER part, which also came in defective, we're running on 60 days now without a tv, and the warranty company fights for another week trying to say that they cannot give us anything as long as toshiba keeps shipping the parts (what happened to the 3rd repair on same problem instant payout in the contract?).
Finally we get them to settle and send us out the credit/check. To our surprise it's in the amount of $560! (we paid $700 for the tv).
We argue with them for another week about the fact they're not giving what was stated in their contract, every rep said "you get what we give you".
After all this time were were very tired of dealing with them and settled for the $560.
Now 3 weeks later we call and are told it's being sent by check, but has not been mailed yet (3 weeks no mailing?).
We call back and another rep says it's being issued as a store credit and we aren't getting a mailed check (what the hell?).
we call back several more times, some of the reps even tell us we cancelled the check and opted for in store credit so we have to wait 48 business hours for the check to be cancelled and it to be sent to the store.
after the 48 business hours we call back and they say THEY'RE SENDING A CHECK.

At this point we're thinking of going to the news and telling our story to see if we can get our legal fees paid for when we take them to court.

DO NOT BUY EXTENDED WARRANTY'S THROUGH NEBRASKA FURNITURE MART OR ANYTHING THAT SAYS "ASSURANT"

I am having same problem with Assurant and CompUSA's extended warranty. Total scam. You have to repeatedly call customer service and wear-them-down to get service. I spent an entire Saturday afternoon calling and calling until I got a Rep. that would help me. Here here is a current list of officers and directors:

Principal Address
ONE CHASE MANHATTAN PLAZA
41ST FLOOR
NEW YORK NY 10005
Mailing Address
ONE CHASE MANHATTAN PLAZA
41ST FLOOR
NEW YORK NY 10005
Registered Agent Name & Address
CORPORATION SERVICE COMPANY
1201 HAYS STREET
TALLAHASSEE FL [protected] US
Officer/Director Detail
Name & Address
Title PD
POLLOCK, ROBERT B
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title CFO
CAMACHO, P. BRUCE
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title EV
SCHWARTZ, BART
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title EV
SILVESTER, LESLEY
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title S
SCHWARTZ, BART
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title T
PAGANO, CHRISTOPHER J
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005

This is the worst company EVER! Just like all of you I got assurant through geico (big mistake) and someone burglarized my home. I waited three months just for them to deny my claim. They are terrible at answering the phone and calling back. The managers SUCK and my insurance adjuster is never in the office! They say my claim was denied b/c of a picture that was taken after the claim. I am getting an attorney and I am going to fight this. I work hard for my stuff and pay this company every month so when something happens and they can't even pay me I have a big problem with that. STAY AWAY FROM THIS COMPANY!

I initially heard about this company through Geico auto insurance at the time it seemed okay as I never experienced issues with Geico and the fact they recommended the company I went with Assurant for renters insurance. I filed a claim on 8/`12/2016 I received some damages due to the Louisiana 2016 flood losing all contents in my master bedroom. My initial call to Assurant went well the representative Camelia Arias --Claims Examiner did a great job of telling me what happens next steps etc...The adjuster--Tony Zabarac came out just as Camelia said he would upon arrival the adjuster took pictures and also advised not to throw anything away because someone else would be coming out also. I bagged all the damaged items and placed them in corner of the room and stairwell of my home. The adjuster explained that this could take a while to process in the meantime send in any documentation I had on the items lost and because I had to evacuate the premises be sure to keep all receipts of expenses. Only to find out today that my situation will not be covered on the insurance as they say it did not happen due to the weather it happened due to poor installation this is some bull anyone that lives in baton rouge knows that the week leading up to this horrible flood it rained every day and I did not get any damages until this flood happened. Assurant blames my complex and my complex says that Assurant should cover the loss of my personal property meanwhile I am stuck between two companies that no one wants to assist what am I suppose to do...Why does the consumer always have to be played over and If I had read some reviews on this company prior to I would have never trusted them with insuring my belongings. Its enough stress having to deal with the situation and loss but to have the company you put trust and invest money in to mess over me puts my stress on a higher level. I am numb right now I have no reaction or words for these people . Assurant what am I suppose to do now the place is not livable how do you people rest at night knowing that you work for a company that is wrongfully processing claims for consumers not caring of the impact of their decisions have on the consumers that spend there money paying for a worthless policy. geico should really reconsider endorsing such a company because Assurant acts impact your brand as well currently seeking new auto and renters insurance.

This company somehow set me up for autopay (which I did not authorize) and I was charged twice for the same coverage over the same period. Had to call my credit company to make certain a refund would happen although I still had to pay the extra.

Assurance inurance company refused to cover any of my $10, 000 my property damages because a different
renters insurance co. has agreed to pay any damages Assurant didn't cover.
In my opinion using Assurant Ins, Co is a huge waste of money.
Yes . I will follow up with their corporate office and update you, but as of now,
I could not recommend, in good conscience that anyone use this company.

I went through this insurance company after Geico sent me to them. I was having electrical problems and my land lord would not fix it..i decided that i needed insurance just in case som thing went wrong. About 8 days later there was a fire and i lost everyting in my home and nearly lost my life as well as my childrens. My insurance company still ( over a month later) is pending review after being reviewed bor three weeks by several different areas of the company. Now they want receipts for everything that i lost in the fire..the fire that burnt everything ...like all my recaipts.. they also want personal information about my previouse address and all my bank statements..and wont pay me for the policy i paied for untill i can get receipts for everhing that i had in my home...realy ?

I agree this is my 1st time filing an insurance claim and they are less than responsive make a ton of mistakes and only after getting on the phone for a few hours did I get any assistance. Then I received a check 4 months later and the way they calculated it didn't make sense. Evidently the supervisor handed my case back to the girl I talked to and said the adjuster wouldn't be in until Friday hence that is the earliest they could cut the check. So evidently they are liars too!

My home was burglarized on 10/28/13. Today is January 27, 2014. I was told today my claim was denied. I have had complaints the entire time I have had this company and I got them through geico as well. I have retained an attorney because they denied me by saying I submitted pictures that were taken after my claim date. I read all the stories about them only after my home had been robbed. I have spoke with several people that said there reputation is terrible, even other insurance agents say stay away. I am going to fight. I worked very hard for what I had and I cant believe I am dealing with these crooks. There are stories all over the internet about customers who have complaints. Numbers don't lie, , stay away from this company!

We filed a claim for roof repair/replacement after series of storms in our area. Three days later adjuster comes out and says the roof is in good condition and that one spot needs repairs. Assurant sent us $221 who repairs a roof for that? Well another leak sprang up and the adjuster returned made his recommendation to Assurant. Assurant denied our claim for a new roof. We have been in our home for 7 years and the roof as well as the edges need replacing. This is horrible and we are currently looking for another insurance company. Stay away from Assurant!

I have submitted a claim with this company as well and temesha bruton is my specialist. It has been more than 90 days since I filled my claim, but honestly so far I have been able to make contact with my adjuster without a problem. I do think that they have had more than enough time to process my claim but hey what can I do? I have asked how much longer, but of course they haven't told me any time frame. But I cant say that they avoid me they actually get back to me asap. but I do bug them all day sometime 2 or 3 times a day because I do need to have my items replaced.

This is by far the worst insurance company I have come across. For the love of God, seek another company and do your research. But please do not choose this one. I am just an ordinary policy holder or soon to be ex-policy holder who had a hard time dealing with these clowns.

i just think that everyone one who has a complaint should all find a way to come together to file a class action lawsuit against them

Cancellation of warranty - refund - 3 months later and still no refund

I had the exactly the same problem with this company (also known as Portfolio). The first time i had a problem with my car, the dealer didn't have their own repair center, so we were told we could take it anywhere to get it fixed. great. The second time the car needed repair, the dealer branch had gone out of business and we were told to drive 4 cities away to the next branch that had no record of our car purchase. Tired of nobody cooperating, we asked for a pro-rated refund and had a customer service rep laugh at our request over the phone. After 2 months of arguing we finally got a refund check. If you ever buy a car, do not purchase a warranty with First Extended Service or Portfolio.

the poor fine print exclusions are allowing for total refusal to honer claims the general wording is so vage and the dealer does the best to discuiss this with the full warrente pitch dont be fooled this was the worst 1600.00 spent and the dealer knows the rip-off

Purchased vehicle protection services form this company. Less than six months and only 7400 kms in my car had an oil cooler failure. $1200 to repair and they would not cover a critical component of the engine. Even the dealer tried to plead with them and it was a hard no. Waste of money if they don't honor a critical engine component repair.

If you have a bad experience with Insurance Claim Check, please send me a summary to scott @ tullylawfirm .net I am investigating a possible class action claim.

I have the same problem with them but my house was backed up with sewer water. That was last April and I am still living on concrete. They have the money in a non interest bearing escrow account but the last word I got from them is all work will have to be done by a licensed general contractor. I have already replaced most of the drywall myself and the carpet retailers in Florida are not licensed contractors. I asked for an e-mail address or an extension number but was told they don't have them. I asked for a supervisor and none were available. He said he could transfer me to her voice mail. I asked him how can you do that if you don't have extension numbers. Without him saying another word, I guess the question was too tough; I was in voice mail leaving a message that went unanswered as usual. I would think there would be something we can do as consumers to stop this practice but I not sure what.