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Associated Bank / Nsf fee

1 Rushford, MN, United States Review updated:

this bank is a bad place to do biz, was in the flood went to get my fema money out thay wodent give it to me, nex thay added nsf charges fore checks riten to pay contracters for reppair work after flood with loan money from the grater flood releef fund was told that i wood have to give them atleast three days before i coud use the money and thay hit me with nsf fee's fore checks ritten to contractors even with a balence over 26000.oo on the account when i used up all the money tring to fix my house thay closed the acount on me with no prier notes and charged a nother adninistration fee fore closing the acount, now i cant even get a checking or a saving's till thay get more mony from me as thay have sent it to a colection compeny that thay owen and are reporitng bad det each month on my credit report,

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  • Sj
      31st of Aug, 2009
    0 Votes

    Associated Bank is awful. I miss it being First Fedral. I have been with First Federal and now Associated Bank for 6 1/2 years. I recently over drafted my checking account $2.85 and was charged a $35 NSF charge. It was my fault, but I put money in the account the very next day before the transaction even had a change to post to my account. I went to the bank to explain what had happened and they wouldn't even hear me out, they just gave me a card to call customer care. If I wanted to call an 800 number, I should just bank in a different state. So I sent a message to the online department, didn't get a responce in 24 hours, so I went to a different branch and talked to someone for 35 minutes, who in the end just resorted me back to the 800 number. The refunded me $20 of the 35. Finally got a reply from the online customer service people who said it looked like my issue was resolved. Sent them yet another message asking them to refund my $15 and they wouldn't because it wasnt' due to bank error. I am already in the process of switching banks. Not because of the $35 NSF charge that was my fault, but because of the lack of customer services.

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