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Aspen Dental


deceptive billing, poor service

Complaint Rating:  100 % with 10 votes
100% 10
Contact information:
Aspen Dental
East Greenbush, New York
United States
I had not been to a dentist in years, and I now have dental coverage through my employer and thought I should see a dentist. I went to aspen dental because it was close to me and covered, and the commercials made it seem like a decent place. I had an appointment, and after sitting in the waiting room for close to 25 minutes, they called me back to do my xrays (which they said was standard for new patients). The girl doing the xrays had obviously not done it very often, as she had quite the time getting the tools in my mouth and actually taking the pictures. She struggled through doing each one, and it got to be rather painful having to take the tools in and out of my mouth repeatedly because she wasn't getting a good picture. After that whole ordeal was over, I was brought into the exam room, and waited there for about another 20-25 minutes to see a dentist. She finally showed up, pulled up my rays, told me all 4 of my wisdom teeth were infected and would need to come out, also that I needed a two stage intensive cleaning. Looked in my mouth briefly, scraped a few teeth, and that was that. They sat me down with a "billing specialist" who printed up an estimate of what it would cost me to have my wisdom teeth out and the intensive cleaning that was prescribed. He told me it would be $250 for my wisdom teeth after my insurance payed what they would pay, and that each phase of the cleaning would be $125. That totals to about $500. He told me I had to pay the $250 for the oral surgeon before I could make the appointment, and since I didn't have the money at the moment, I would have to call back to schedule the appointment. They eventually called me to set up the procedure, at which point they went through all the pre-surgery instructions with me, which was fine. Then came time to take my payment, which again, I was told would be $250. I gave the girl on the phone my card info, she told me I was all set and that they'd mail me a receipt.

The next day I look at my bank account and see a $325 charge. I called back to the office and was on hold for 10 minutes before someone told me why there was more of a charge than I was initially told. She told me it was because of the $75 insurance deductible. The procedure was $250 AND I needed to pay my deductible. When I told her that was not what I was told NOT EVEN 24 HOURS EARLIER, and I did not authorize a$325 charge I authorized a $250 charge, she put me back on hold while she spoke with the "office manager". She gets back on the phone and says they'll refund the $75 but that I will be responsible for paying it when I come to the appointment for the procedure, and that it will take 10-14 business days for the refund to clear the bank and show up on my statement. Anyone who's ever had a refund knows it does not take 10-14 days for it to post to your account. I then proceeded to tell her to cancel my appointment and refund the whole $325 becaues I was not happy with the way it was handled and I would have the procedure done elsewhere. I would encourage anyone else to do the same.

Complaint comments Comments (2) Complaint country United States Complaint category Dental Services


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N  16th of Sep, 2011 by    0 Votes
aspen dental in chattanooga tennessee is the absolute worst place to go for dental services. I was seen their yesterday and the doctor i seen was a jerk he wrote me a prescription for amoxicillian for infection and tramadol for pain because my wisdom teeth are coming in. I got both of them filled and started taking them well it was about 20 minutes after i took a tramadol i started feeling funny and the next thing i know i passed out for about 5 minutes and after i got up i still felt like i did before i passed out so i took 2 benadryl and it helped so i called up their to let him know that i had an allergic reaction to the medicine he prescribed for me well he was with a patient at the time and told me to call back in 20 minutes so i did well i called back and finally got ahold of him for like a minute then the next thing i know he hung up on me so i called back up their and he told me their was nothing he could do for me because i wasnt at the office ok i live an hour away from the office and really who has money to just blow away on gas i mean where i live gas is $3.99 a gallon and to fill my truck up and to go back up their is ridicilous so if anyone is thinking about going to aspen dental in chattanooga tennessee i would seriously think it over before you go. the prices are extremly high their to they gave me an estimate to fix my mouth and their estimate was 5, 000 and i called a local dentist around my area and he said he would do everything that they told me they would do at aspen dental for half the price so if your not rich like me the best thing to do is call around for the cheap and best price you can
N  14th of Aug, 2012 by    0 Votes
Troy Road E. Greenbush, NY 12061‎
(518) 477-2800

This place is horrible. The way they treat people is absolutely abominable and unacceptable. They do not know how to deal with customers and instead of providing a good customer experience they choose to be disrespectful, rude and antagonistic. They hire riff Raff off of the street to handle their front end office. An absolute joke! I say stay away and take your business elsewhere - there are lots of other places you can go to receive dental care. Why pay money and be treated very poorly?

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