Aspen Dental Concord NH / poor quality worse follow up
I am having a denture issue with the Concord Office. Of course I had to pay up front. They can not get the bottom partial to fit right after several “adjustments”, which means grinding off a little parts, they remade the lower partial which still does not fit and actually caused abrasions to the inside of my mouth. I have asked to see a different dentist but every time I go to the office I see the same guy who has not been able to get it right yet.
So here I am at a month later and my teeth still do not fit right. Monday I called the Patient Satisfaction line and spoke with Julie who told that Jen, the regional director, would get back to me with in 48 hours. 48 Hours just expired so I called back and spoke with Megan who gave me Julie’s extension (1279) I called back to Julie’s extension which was not answered nor was voice mail available after 15 rings. So I called back. This time Amber told me that the regional manager would get back to me sometime today (Wednesday) and that that was the procedure I had to follow.
When I informed Amber that that was not a satisfactory answer and I did not in fact have to follow the procedure I could instead file a complaint with the Better Business Bureau and the New Hampshire Board of Dental Examiners she seemed unconcerned and said “well that is your right”.
I looked Up Aspen Dentals record with the Better Business Bureau. They have a C- rating. That should tell you everything you need to know about Aspen Dentals supposed commitment to customer satisfaction.
In my personal opinion if you have a choice, use a different provider. If you have used Aspen Dental and are not happy file a complaint with the Better Business Bureau and the New Hampshire Board ff Dental Examiners the addresses are available on the web.
If my insurance had any other participating providers in the sate I would run away from this company. There commitment is apparently to something other than customer satisfaction.
Allie at Aspen Dental will probably post a comment that goes something like
"Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns." Don't be fooled I've been that route and you see where I am.
Of course in the off chance that someone actually dose try and resolve this I will post a follow up in the comments section. Stay tuned but don't hold your breath.
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