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Aspen Dental
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Aspen Dental Complaints 1646

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6:48 pm EDT
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Aspen Dental no show dentures

The last two appointments were scheduled for my final upper denture (remake, the first one didn't fit and kept falling out of my mouth, they did a hard reline and made the denture extremenly painful and they needed to remake them) were a total waste of my time, after I went to the dental office and registered, they waited 20 or minutes to call me to the front of the reception area to tell me my dentures didn't come in? when I asked why they didn't call me and let me know? they said sorrry. Today I had a 2:40 pm appointment, they called yesterday to remind me and comfirm the appointment. I went to the office at 2:19, and the office was dark and locked, I waited in front of the door in my car and waited...every 5 minutes or so, I'd check the door to see if it was still locked, I waited until after my scheduled appointment time before I left, now this drive is probably 20 miles from my home, to them my time isn't important. I wii, nor would I ever encourage anyone to visit Aspen Dental.

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gerinky
Paducah, US
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Apr 16, 2011 10:06 pm EDT
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Allie, you seem to be so sure Aspen is on the up and up with their services. You arent the one going around without dentures that fit or the one missing days of work going back time after time trying to get something done. You arent the one having some goof ball telling you to use powder or paste or what ever to hold a bottom denture in that will not even fit down over the gums. My insurance is maxed out and every time I go back I keep getting told that is just the way the bottom denture fits. I cannot eat with the bottom denture because if I open my mouth it will come out. I cant eat with the top denture because I cant close my jaws and I cant chew. I cant go out with friends for a meal because I can only eat things like mashed potatoes, cottage cheese or soup. Even with my insurance maxed out, Credit Care was billed to the
max plus I had to pay a large sum out of pocket. I get sick to my stomach each time I have to go back to the office, knowing they are going to do nothing for me. I have had enough soft liner stuck in my mouth to build a mountain. I have no choice other than keep going back hoping they will have some heart or ethics and try to help me. As much money as they have collected from me the least they can do is try to solve the problem. The last two visits, the dentist spent one minute and 36 seconds with me telling me they could not do anything else for me. If there is some way you can help me then please tell me what it is. This is the most horrible experience I have ever had in my life. I honestly feel Aspen get your money and then to hell with the patient...they dont care

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Oct 12, 2010 8:23 am EDT
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I am very sorry to hear about your recent experience. Please know that every Aspen Dental practice strives to provide patients with high quality care in an atmosphere that is welcoming and respectful, and I apologize that your visit did not meet those expectations.

We have a team of Patient Satisfaction Specialists who would be happy to try to address your specific concerns. They can be reached at [protected] or patientservices@aspendent.com.

Or, you can reach out to me directly on this site.

Thank you,
Allie

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9:24 pm EDT
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Aspen Dental awful dentures

Stay away from these scam artists! I have had very bad luck with getting my first dentures. My saga started a little less than two years ago when I got my first dentures from a denturist in Kennewick (who latter had her dental licesense revoked). I was laid off work and I had medical coupons to pay for pulling my teeth and the plates. The dentures were terrible but, she told me that was the best that could be done since my "tramp stamps" had not paid her very much. I was able to find a new job and my number one priority was to get new dentures that did not make me look like a drug addict. I went to Aspen Dental in February for new ones since they were the only thing I could afford (I was thinking that anything would be better than the crap from welfare R U). Anyhow, Aspen made two attempts to make me new dentures and they were actually worse than what I got from the welfare denturist office. At least I could wear the teeth from dentures 4 u. Finally, out of desperation, I called my mom to beg her for money to get good dentures. I went First Choice Dentures in Pasco (he is also a denturist). I don't remember his last name but Joe the denturist was able to give me beautiful teeth. I am no longer embarSsed to be seen in public. The lesson of the story is to research who is going to make your dentures. If I had done my homework, I would not have been taken by this rip off dental franchise. Common sense, there is a reason why they can only charge $249. Please learn from my mistake and avoid these con artists.

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most likely it's your fault
US
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Jan 14, 2011 8:30 pm EST

$249.00 is for Basic dentures with a 3 month warranty and yes they, in my opinion, are crap.

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1:53 pm EDT

Aspen Dental horrible company

HORRIBLE service, , went to get my partial fixxed at aspen dental in cheektowaga ny and 3 appts later it still doesnt fit right, , had dr singh tell me that it was the best they could do...not happy will never go back there, i ma no dentist but ptu me in the lab and i could make it fit better, , they just dont seem to care if it fits your mouth or not, so now i have to go somewhere else and have a new one made cause they wrecked mine, and in the mean time im gonna have to walk around in public with no teeth and aspen didnt care.

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Jen Fortin
Benton, US
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Jan 18, 2009 3:45 pm EST

January 2008, I went into Aspen Dental to have a front tooth fixed that had been knocked out by my 3yo daughter. After all the xrays and quick exam by Dr. Bennidetto he expalined the best course of action would be to have a total upper extraction of my teeth. I am 32 years old and going on his recomendation had the work done. When I had gone in for a 3rd adjustment in May 2008, the doctor decided it was time for my final set. We scheduled the impressions and had the teeth made. On delivery of the dentures, I informed Dr. Bennedetto that I had sore spots. He then blew up at me and informed me I had been a pain since the beginning and I was to wear the dentures for a few days and let them settle in. I left angry and upset. I never went back to the Waterville office, but instead went to Bangor (an hour away). My dentures came with a 7 year warrenty and I wanted to make sure I kept the warrenty. The Bangor office worked an hour trying to fix the dentures but still couldn't get them right. I finally had to have a new set made. This set also does not fit correctly so I am still wearing my immediates! In the meantime, I filed a complaint with the State of Maine Dental Board (which I urge everyone with a problem with Aspen Dental to do), and the dental board found after six months of investigation that I had substantial bone to warrent not having my teeth removed to begin with! I sure hope they have enough money-because they have a hefty lawsuit comming at them!

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shuen
Buffalo, US
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Mar 08, 2011 10:03 pm EST

...Why would you order a *free* sample for $4.95?! Doesn't spending money on a free item sort of seem...I dunno, to defeat the purpose of "free"?

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Angry Patient
Pittsburgh, US
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Dec 24, 2009 10:42 am EST

What was the outcome of suing Aspen Dental? I myself had some work done. My issue is that they overcharged me and I am not a happy camper. I have contacted my insurer and I was advised thatAspen Dental owes me $1500.00

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StillSmiling
Nazareth, US
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Jun 10, 2009 6:00 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

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9:55 am EDT
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I went to Aspen dental since my new insurance had them as a innetwork provider. I had a cracked tooth, I was told the tooth could not be saved and that it was an anchor tooth and would need removed and the rest of my bottom teeth would need removed for a bottom denture, saying they could not make a partial. They also said the upper denture i had would need...

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11:13 am EDT

Aspen Dental will lie to your face and overcharge insurance

This company will lie to your face and overcharge you. Consistently they have told me it would be one cost before going in and then it increases when I go out to pay. One time I went in and they showed me an electric toothbrush, which was no charge for this specific cleaning I got. Next time I came in and they claimed I owed them $150 dollars for it! No returns naturally, because I already had it. I will never go to this facility again as I was ripped off countless times. It looks professional on the outside but unfortunately, on the inside it is not.

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anonymous123456789123
Dover, US
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Nov 03, 2010 8:08 pm EDT

It is funny how this Allie person comes on and offers an appology for something they FORCE their doctors to do. My last two dentists were former employees of this SCAM company. They told me stories that would make the hair on your neck stand up. I will tell you this...if these idiots ever played me for a fool, they would be sued real fast. I have read countless complaints and am surprised no one has filed a complaint with the board or sued them. I'm thinking that they rip people off that they know can't afford to hire lawyers and therfore they will pray on them. Makes me want to hire lawyers for them. I will tell you this ###-PEN, if you come to my town and I read complaints like these, I promise you this, I WILL PAY THE LAWYERS TO DRIVE YOUR SORRY EXCUSE FOR A DENTAL PRACTICE OUT OF MY TOWN! THINK I'M KIDDING, JUST TRY ME. DO NOT RIP PEOPLE OFF IN MY TOWN. THESE ARE HONEST HARD WORKING FOLKS SO LAY OFF. YOU CAN PRACTICE HERE BUT BE CAREFUL. I'M NOT GOING TO TELL YOU THE TOWN, BUT YOU WILL KNOW WHEN YOU SCREW UP!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Sep 27, 2010 11:46 am EDT
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I am very sorry to hear about your recent experience! We have a team of Patient Satisfaction Specialists who would be happy to try to address your specific concerns. This team of specialists is based at our Practice Support Center in Syracuse and can be reached at [protected] or patientservices@aspendent.com.

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9:53 am EDT
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These people are such liars. My husband went to them back in February and they set up the whole plan to do all this work on his mouth. I also had put him on my Dental Health coverage to help the cost. I had to pay the rest of a care credit plan they have. They had to pull all the top teeth and a few molars on bottom and fill a couple of others on bottom and...

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7:07 pm EDT
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Aspen Dental rude long wait time

I scheduled an appointment at 4:30. I waited until 4:45 and had not been sent back so I asked how long the wait was, so I would know if I needed to reschedule. There were many people waiting. I was called back at 4:45 and sat in the chair until 5:05 until the dentist came in numbed my gum. I then heard him talking to a walk (a child who's two front teeth were a little wiggly). The dentist told the child he needed a splint and asked the mom when she could come back. She hesitated and he said he could fix it right then. The dentist reappeared at 5:20 to give me another shot (I was already numb). I waited until 5:35 until the dentist showed up again to say I was ready to have my cavity fixed. I told him he was extremely rude to have put me on hold for a non-emergency walk-in. He did not say a word. I ended up walking out with a numb mouth and no work completed and will NEVER go back. I have been going there for about 2 years and have had SO MANY HORRIBLE EXPERIENCES. Pain, long wait time, ridiculous dentist turnover rate. There is one receptionist who even rolled her eyes at me. DO NOT GO HERE. The service is beyond horrible.

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Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Sep 14, 2010 7:51 am EDT
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I am very sorry to hear about your experience! I will be sure to share your comment with the patient satisfaction team. Could you tell me which office you visited? You can also reach out to the team directly at [protected] or patientservices@aspendent.com

Thanks,
Allie

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6:36 am EDT
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Aspen Dental trying to get me to buy bottom full plate

It started when 2 teeth on my partial were broken and lossed so i made an appointment. I waited at their office a half hour after my app. with people coming in and going right by me into their examining rooms. I proceeded to complain and their response was that I was a new patient and needed an exam. I stated that all I needed was my plate repaired. The exam was free she said . So I said O.K. After the exame they stated they had to pull all my bottom teeth and put a full bottom plate in for a thousand dollars. Allo I wantesd was my partialo fixed they said couldnt do it because it was metal. Well my teeth were solid enough for me so I told them to shove it and they responded in a rude nasty way . The next day I went to Forum Dental in Scranton and had them fix my plate in an Hour. So watch Aspens racket they try to push you into a expensive proceedure when you dont need it.

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JaneDoe
Fort Johnson, US
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Sep 28, 2010 8:15 pm EDT
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Today I went to Aspen Dental for a filling that came out.
I couldn't make an appt b/c I didn't have dental insurance... then showed the secretary $5000 cash & asked how that worked for her.
Now they took me right in. Full circular head x-rays twice followed by manual x-rays of my whole mouth.
A full exam later & the dentest insisted on pulling ALL MY TEETH & giving me dentures!
He said if I didn't agree he wouldn't be able to treat me!

He double talked pointing to digital x-rays... only I can read xrays ;)
I pointed out the tooth I requested treatment for with a healthy uninfected root with the nerve far enough from the area that the filling fell out of.
I asked if he was afraid of getting too close to the nerve & resulting in a root canal. He admitted it wouldn't need a root canal.
So fix it... right?
He left the room... a secretary came in & explained that the dentist gave me his treatment plan & wouldn't be able to help me
unless I agreed. I agreed to take his card with his licencing info on it ;)
Tomorrow morning I'm going to kick the hornet's nest that licenses this crook.

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2:50 pm EDT
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Aspen Dental ill fitting dentures

My wife had her teeth pulled and now dentures from Aspen Dental. However they do not fit properly - they are very loose and fall out even when eating light foods, like a half of a strawberry. When we complain they are non caring, rude and condescending. When she went to have them adjusted three staff members worked on her and not a one introduced themselves to us, (this is very poor business practice) they acted like we were being a bother to them and were talking down to us like we are idiots (I have a Dr. degree but did not disclose that to them).
We plan to get an attorney and make them pay another dentist to straighten out their problem if they do not make this right.

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CJ in IL
Rockford, US
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May 26, 2011 3:25 am EDT

I have seen 3to 4 different dentists at the same office in Rockford, IL and I have the same problem with my new upper dentures not fitting, the staff being uncaring, but the newest female dentist is just plain RUDE ! It took 2 visits before I found out what her name is and today she refused to even look at my denture and sent the office (finance) manager in to tell me they did not think they could help me and they will call me with what they think I should in a day or two and see about refunding some money... I am just waiting to see how far they try to bury themselves... I'll let you know (:

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10:32 am EDT
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Aspen Dental unsatisfactory care

When I went to Aspen Dental 2 years ago for a dental cleaning, I was suprised to have an ultrasonic gum cleaning being performed when I did not ask for it to be performed. I inquired about it and was told "it was in my treatment plan". I stated that I did not agree to this service and didn't argue further about it. When I scheduled this dental appointment, I specifically said I just wanted a cleaning- not the gum cleaning I had last time.
When I arrived to my appointment, I was told that they had to stick to the treatment plan- with gum cleaning. I stated I refused this treatment but the dental hygentist wouldn't clean my teeth- she stated that I needed to speak to the office manager. The office manager comes in and says she sympathizes with me but the treatment plan must be followed. She says the hygentist must do what is best for my teeth and her repuation is on the line. I offered to sign papers stating that this was not an issue of money (2 dental plans to pay for services) and not a matter of me being uneducated about the importance of clean gums (I am a nurse), but a service I did not want to suffer through again and my gums appear just fine. Since when did the customer/patient not have a say in what THEY want? As a nurse I know that I cannot force treatment on patients against their will and this applies to ALL forms of healthcare. Aspen Dentals office manager insisted that they would not clean my teeth and give me an exam without the gum service being performed. I walked out and me and my family will never go back.

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Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Sep 07, 2010 9:16 am EDT
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I am very sorry to hear about your experience, but appreciate you sharing. If you'd like, I can have a member of the patient satisfaction team reach out to you to discuss your concerns. Or you can contact them directly at [protected] or patientservices@aspendent.com

Please know that Aspen Dental doctors are focused on providing comprehensive care, which means that they not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.

Thank you,
Allie

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1:58 pm EDT

Aspen Dental has no compassion

Our regular dentist was on vacation when a front tooth broke. I would not be seen in public with this tooth missing. It was a clean break and I thought that a bit of glue would hold it in place for a few days until my regular dentist was available. Aspen advertised walk-in service so I called to verify and after explaining what I wanted they gave me a same day appointment. Upon arrival we again explained that we only wanted a tempoary fix to hold us over and was told "no problem" they gave me 3 pages of questions to fill out and said that an x-ray would be required. When I was in the dentist chair, doctor Young Park said that he could do what we asked but REFUSED to do so because we were not coming back.

We should have been told up-front instead of waiting until then. Plus they had the audacity to bill my insurance for an x-ray and oral exam. What a bunch of money grubbing, unethical, expletive-deleted...

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most likely it's your fault
US
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Jan 14, 2011 7:06 am EST

Hey Postpay

Sounds like bad communication between the front and the back. They could have saved you a headache had they told you upfront that they were not interested in treating you because they couldn't make enough money off of you. See if you go back to your regular dentist anyway then they are not making any money and well...it's all about the money.

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3:11 pm EDT

Aspen Dental fraudulent diagnosis

I am in the process of having Aspen Dental investigated in RI and attempting to have the entire franchise investigated based on the complaints here. My complaint is they mislead patients and misdiagnos them for the benefit of monetary gratification and are in violation of the ADA Code of Ethic, more specifically Code 5.A and 5.B.6. I will repost the results when more progress is reached. I went to my prior dentist and they did the same testing and report I do not have to have a scaling done and my gums are in healthy condition. They even refused to clean my teeth unless I have this procedure done which is not needed. I'm not letting this go. People are having it hard enough surviving without be ripped off by their dentist.

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ConsumerBWare
Hughesville, US
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Sep 09, 2010 9:35 pm EDT
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I am encouraging everyone to report their complaints to www.bbb.org/us
Do you know that Aspen Dental is a member of the Better Business Bureau and will remain so unless people file complaints against them?

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6:19 pm EDT
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Aspen Dental generally an awful business

I have been a patient at Aspen Dental for a few years and have finally had enough. Every time I have an appointment, I have to be on top of them about what my insurance will cover - whether it's a routine cleaning/x-rays or a filling. They have done an x-ray that was not covered and then charged me for it at the end of the appointment. They have tried to give me a white filling twice even though my insurance only covers silver fillings. They literally balance bill me for every single appointment. I have to call them every time to let them know I am not paying this bill. I requested an x-ray from them to bring to my oral surgeon when I was getting my wisdom teeth out. I made this extremely clear and they still gave me an x-ray that didn't even show my wisdom teeth. I had to leave my oral surgeon appointment to drive across town to get the correct x-ray, which I had to pay for a 2nd time, even though it was their mistake. The final straw was this past appointment - I had one of the first appointments of the day at 8:00. I was not taken in until 8:15, and the hygienist proceeded to scrape my teeth and gums so roughly that I was crying. She saw the tears and laughed. Then when she finished, she told me to wait for the dentist to inspect my teeth. I waited for 15 minutes and the dentist never came to see me. I finally left after I had been at this appointment until 9:15. Unfortunately, I still have to deal with them one last time - they balance billed me for a simple cleaning and bitewing x-ray AGAIN!

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Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Aug 17, 2010 7:31 am EDT
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Thank you for sharing and I am so sorry to hear about your experience. If you could message me your name and/or the office you visited, I can have someone reach out to you personally to address your concerns. Or, you can reach out directly at: [protected] or patientservices@aspendent.com

Aspen Dental offices always strive to keep patients happy and comfortable and again, I apologize that your experience was any different.

Thank you,
Allie

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6:41 pm EDT
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Aspen Dental Class action lawsuit against aspen dental

Class action lawsuit against aspen dental forming
Within the first 3 days of posting the notice alerting consumers about the formation of a class action lawsuit against aspen dental, there has been an overwhelming response from angry patients wishing to participate in this action.
To answer the question posed by many frustrated patients – yes, aspen has designed its patient service department to effectively diffuse your isolated complaints; this is why you will never successfully receive any justice from aspen dental when presented as an individual complaint. But, aspen cannot evade and will be held accountable to the thousands of angry patients who are collectively unified under this large and comprehensive class action lawsuit.
With the high volume of feedback and interest in participating in this class action lawsuit, we are requesting that in your email you identify your complaint as being in one of the three following categories:
1. Dental malpractice – in which you have been physically injured by their dental “care. ”
2. Consumer fraud – includes cases in which office personnel of aspen dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3. Combination of malpractice and consumer fraud.
To respond to one of the most frequently asked questions: yes, you can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity.
As a new patient, a reasonable person would not expect aspen dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the office manager to discuss your dental treatment plan it becomes clear that your money, not your health, is aspen's primary objective. The job of the aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
To respond to another frequently asked question - yes, aspen dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon aspen's internal use of “metrics” which pressures each office to compete against other aspen offices. Unfortunately, since aspen’s management team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen dental’s motto is: “to create a happy, paying patient. ” but, unfortunately once you pay, you quickly discover that you are not happy.
This class action lawsuit will effectively make aspen dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by aspen dental.
This class action lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop aspen. Your participation in this class action lawsuit will not cost you any money - the legal services are free to you. And, you may be entitled to receive money as compensation for your loss and suffering.
To participate, please direct your questions and interest to ted bleckstein, dds, ms at: dr. [protected]@gmail.com

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Doug Cline
US
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Nov 10, 2024 4:59 am EST
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I had infected teeth that had to come out
I took antibiotics aspen dentist prescribed
2 weeks later he extracted all my teeth
The temporary teeth were ill fitting i could not wear them i still cant even with soft liner in them
I went back for soft liner 3 times i have a a sore spot bone through gum and they said they cant remove it because they would have to make an incision
Always excuses not to do anything
I missed some appointments prior because of illness
I was their recenly saying my teeth dont fit right and my bottom denture slides around i cant eat anything while wearing them temporary denture
I asked about permanent dentures
Nurse said after 6 months
Its been 7 months
She led me out after adjusting them saying push with tonge to top of pallette in mouth and chew that way
Makes no sense i cant eat this way
I went out to where they give follow up appointment and asked when is my next appointment
She says their is nothing listed ill ask dentist
I walked up behind her and dentist didnt see me
And i interupted and said
Im having a tough time
Hes grinning shakes my hand um explaining i need a reline for permanents
He repeats what i say and has an appointment to see me in 8 weeks
Meanwhile wearing fixodent and bite down my bottoms pop up and slide around in my jaw
Im so upset about this
What do i do im starving i put weight on because i cant eat healthy i eat soft fask food all the time

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Steven E Anderson, III
US
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Jun 27, 2024 9:47 pm EDT
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Both my wife and I have used Aspen Dental in Marshall, TX...

When I went there, with Dental Insurance, they removed teeth that should have been repaired and kept talking about implants instead of taking care of the real issue... I ended up with nearly $1,000 on a credit service, beyond my Dental Plan...

Then my wife went to them, in March, because she fell and broke most of her lower teeth... She has a Dental Plan through Humana, that is supposed to cover nearly all costs of her Dental care... They ended up offering her a $6,000+ care package... She when in and had the initial treatment... Over the next 30+ days, she's been back at 3 additional times, and now they are telling her, "You need to pay an additional $1,000+ just to have the Dental Surgeon correct what is wrong with her lower jaw, from the first surgery..."

They are claiming the $6,000+ in "the initial Plan DOES NOT cover issues arising from prior surgery, even by their specialist..."

We will NOT be using their services in the future, and will NOT refer any other patients to them...

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Ms. T Pa
US
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Jun 17, 2024 12:11 pm EDT
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Hi. Is this class action suite still in progress? If not, are there any other patients here interested in finding a lawyer who will file a new one for us? I am sitting here with a loose crown for 3 weeks and cannot get this office on the phone. I have been billed and my insurance bill for 3 yrs of work that has never been completed. I need help and have filed numerous complaints with their corporate office with no help! I want to reach that CEO who is apparently not overseeing this company of his at all!

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andrea Trammel
tobyhanna, US
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Jun 05, 2024 1:38 pm EDT

I am also requesting compensation for a horrible job splitting a tooth and could not remove it no one would touch the tooth the surgeon was sched out 3 weeks then had to be put to sleep they will not reimburse for the $384.00 for sedation they fail to take responsibility for drill the tooth apart and not being able to pull the tooth.

They also are independently owned so customer service takes your number and no one ever gets you on the phone

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Fritzhenry1!
East Brunswick, US
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May 22, 2024 11:30 am EDT
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How do I contact someone about this class action?

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Luis Quijano
US
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May 17, 2024 12:11 pm EDT
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Count on me to join this legal sue for their negligence and dishonesty practices.

My email is with this message.

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Fritzhenry1!
East Brunswick, US
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Apr 06, 2024 11:51 pm EDT
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Hi!

Is it possible to learn more about this lawsuit?

lisazar7@yahoo.com

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61JGH
Churubusco, US
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Mar 18, 2024 4:17 pm EDT
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I definitely need someone to contact me also please! Too much to type out everything, & too many pictures also, of their failed care & quality, not to mention the medical problems Im still having from their botched medical procedures & lack of qualified medical personnel to do IVs and other procedures.

I have emailed them over 20 some emails I have left messages I have been calling every week I have documented everything taken so many pictures and I'm still getting put off and my and my time limit I know exactly what they're doing trying to run it out past the time so they don't have to give me my refund. They made the worst dentures ever for me they do not fit they hurt I cannot speak properly I choke I use over a tube of adhesives in less than a week my face is deformed and all I want them to do is either return my money or make me a new set of dentures that actually fit and work that I can actually chew with.

Please can somebody help us with all this?

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Fritzhenry1!
East Brunswick, US
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Apr 06, 2024 11:16 pm EDT
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Replying to comment of 61JGH

Hi!

Has anyone contacted you about the lawsuit? I was happy with Aspen other than their crazy expensive. They charged me 24K for upper and lower dentures, and 2 implants. My insurance payed for almost half. I just got an invoice that I owe them $3000. I have to call monday to find out what that is for. I was supposed to get Comfylites, these are heavy and feel bulky. I don't think that is what I got. They keep saying that's what they gave me.

I would just like to have the lawsuit information just in case.

Thank you and I hope things work out for you.

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Joe Labondano
US
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Mar 01, 2024 3:26 am EST
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I want in on this lawsuit , I went in and only had 8 teeth to pull and wanted a set of dentures , i was charged $9,000 . this was ridiculous. and my immediate dentures would not even stay in my mouth

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HmsS
US
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Jan 08, 2024 9:52 am EST
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I've attached photos of the dentures I left with. The first Three photos are my previous partial denture size and shape vs. Aspen FUD made over six weeks of appointments. The last picture is my previous FLD (the larger of the Two arches) vs. what is supposed to be a Comfilyte FLD, however the gum thickness is very inconsistent and thicker than my previous basic FLD.

In my opinion, the dentist is inexperienced which is refected in the amount of appointment I've had, the amount of time that has elapsed, and the fit of the dentures at this point. I'm malnourished and well below my BMI weight, I need dentures now! For the reasons stated, I'm requesting I be granted your money back guarantee so I can return to my previous dentist, who can make and seat my dentures this week.

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HmsS
US
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Jan 08, 2024 10:11 am EST
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Replying to comment of HmsS

I'm writing a reply to my own comment to add that the complaint above is only part of my complaints to Aspen dental. Aspen advertises their full denture for a lower price online, and in my case they added a throw away codes, FUD 5988, and FLD 5988, stating it was an upgrade, to add over $1000 to make invoice. Last, they granted me their Money Back Guarantee, so I returned the dentures and signed the Money Back Guarantee. Aspen gave me a refund for my upfront payment, sent a claim reversal to my insurance, but weeks afterwards they refiled the claim. I went to a dentist and paid out of pocket to get new dentures the same morning I returned the Aspen denture. That was in November 2023, I knew my insurance would reimburse me once the Aspen reversal was completed. Today is January 8, 2023, and I'm left waiting for Aspen to reverse the second bogas claim, in order to get my refund. The new dentist I went to fitted and made my new dentures in 3 days, and they are beautiful, fit perfectly, and cost a fraction of what Aspen charges.

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9:21 pm EDT
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Aspen Dental poor customer focus

I had 3 appointments set up for a "deep cleaning, " then a regular cleaning and tooth extraction, and cavities. I went for the deep cleaning, couldn't keep the appointment for the tooth extraction, and they told me it could all be done on the day I was getting fillings.
When I came in for my appointment, I was told they would not be doing my extraction due to "staffing levels" and that the extraction wasn't on the schedule for what was supposed to be done. This was despite my Saturday appointment being bumped half an hour sooner previously SO this could be done all at once.
After my teeth cleaning, they filled ONE cavity, and whoever was doing it, I hope to God he wasn't a student, jammed something in my mouth the wrong way and it slipped off. Luckily it didn't hit anything in my mouth but sure made me flinch.
Whomever was holding the suction vacuum pretty much sucked my tongue out of my mouth, but didn't even get all of the filling material out as I had to stop them halfway through the procedure to pull a piece of it out of my mouth or I was going to gag.
Upset I wasn't getting my tooth pulled, I had to reschedule my appointment on their next Saturday they had open (yeah, they're open ONE Saturday a month, one day late a week). I guess its too hard for them to understand that people like me have to work a full time job and cannot just take off days of work to have a tooth pulled. Anyway, their Saturdays apparently don't become available until a certain "time" and I guess I got lucky! However, she seemed unsure to schedule me because the dentist that day WANTED TO KEEP A LIGHT SCHEDULE! ARE YOU KIDDING ME!? I am the customer and you say that right in front of me! I was very offended by that, and probably won't even go back. I will say that the oral hygenist there was the nicest person out of all of them, but I don't care for the office manager.
STAY AWAY! Especially if you have a regular 9 to 5 job they certainly don't do enough to cater to their working clientele.

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Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Aug 04, 2010 1:08 pm EDT
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Mark,

Thank you for sharing your experience with me. I am very sorry to hear about it! I will share it with the Patient Satisfaction team. Or, you can contact them directly about your concerns: [protected] or patientservices@aspendent.com

Thanks again,
Allie

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1:48 pm EDT
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Aspen Dental poor service, worst dentist ever

Aspen Dental is the absolute worst dentist office I have ever been to. I have had so many issues with them I don't think I can remember them all. First, they pulled a tooth I needed to crown that had a previous root canal done and I am now questioning if it needed pulled in the first place. When pulling the tooth, he cracked the one next to it. So while waiting for my bridge to be made, which took THREE times because it was improperly made, it throbbed constantly and he would not write me script for any type of pain medication without coming back in for another visit. They told me on one of the many trips that I did not have an appointment even though I had my appointment card with me, so more time off of work. Now top it off I get a bill on Friday that is due on Monday when I was told that I was paid in full. So if you want a dentist that is just out of school and doesn't have a clue what he is doing, questionable price gouging and procedure necessity, then feel free to go here.

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ConsumerBWare
Hughesville, US
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Sep 09, 2010 9:37 pm EDT
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Most of the dentists can barely speak English.
Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
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Jul 28, 2010 3:50 pm EDT
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BeppyDawn,

Thank you for sharing your experience. I am very sorry to hear about what you're going through. If you'd like, you can reach out to the patient satisfaction team at [protected] or patientservices@aspendent.com. They are trained to handle these kinds of situations and can help you with all of your concerns.

Thanks again,
Allie

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1:38 pm EDT
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Aspen Dental unjust work

they made partial dentures for me after I had teeth pulled//cleaned//filled. which would not have happened in first place if I knew they could not do there job right. so why should I suffer when they did not do there job. will not give me a refund on the money I paid. which was 800 cash 1500 carecreditcard. not 198 dollars that they said is what the partials cost. I have a statment that says they were 449.50 each.

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CleveOHMan
Cleveland, US
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Jul 27, 2010 5:21 pm EDT

I've been to Aspen, and have nothing but praise for them. The staff is knowledgable and professional, and they offered me payment plans which is something no other dentist was able to do. My friend reccomended them, and I will do the same to anyone who needs a good dentist.

No offence Taylor Jr, but I've seen your other (multiple) posts complaining about Aspen, and the 'before' pictures of your teeth you posted, and I don't think you can blame them for the way your mouth looks. It's obvious you havent exactly taken care of your teeth over the years. I think they probably did the best any dentist will be able to with a combination of false and real teeth. You might want to consider full false teeth. There is no way to make a mix of white straight false teeth with your yellow crooked real ones look good that I can think of, but blaming the dentist doesn't seem realistic.

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1:36 pm EDT
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Aspen Dental poor services and billing practices

Aspen Dental Services in Hermitage, PA provides poor quality services. My husband and I both went back multiple time to complain about corrective services not provided correctly, but they have not made any corrections. They continue to state that the work was done properly despite pain, broken out teeth, and poorly fitting devices. They were very quick to recommend so much work in January of this year that they exhausted the whole years worth of my dental benefits, charging the maximum amount to two dental insurance policies. Then they continue to send us bills for large amounts of copays above our insurance company's contracted rates. They have not submitted claims properly to the insurance company so I had to call the insurance and get the matter corrected myself. The office manager there informed me several times to disregard the bills because I have a zero balance and don't owe them anything, but they continue to send me bills for large amounts of money when they have not corrected the services they provided. I cannot go to another dentist for the next 6 months for routine or corrective work unless I pay for the services out of pocket. I have attempted to resolve this with Aspen directly in the office where we received services and thru the patient services line. They doe not respond to phone calls or emails. When I called at the end of June, I had to call three times and was on hold for very long time during all attempted calls. When I finally got a representative on the line she wanted to argue that I was only on hold for six minutes. She said that someone would call me back the same day, but no one has contacted me and it has been a month. I have now filed complaints with the Better Business Bureau and my insurance company. They are a very poor service, but very interested in collecting as much money as they can from the insurance companies and patients. They also balance bill the patient above the insurance companies' contracted rates, which they are not permitted to do. Also, if a customer makes an overpayment, Aspen will not automatically refund the overpayment. The customer must request it and then wait for the refund.

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no mas Aspen
Ambridge, US
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Aug 11, 2010 5:08 pm EDT

Complain to the Attorney Generals office too. They helped me get some money back. http://www.attorneygeneral.gov/complaints.aspx?id=451

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7:11 pm EDT
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Aspen Dental poor denture fit

I started my procedure for upper and lower dentures eight weeks ago. I should have known it was going to be a rough ride when the intermediate dentures were not ordered for my extraction. The fit was so poor that I had a bulbous mouth, the plate was thick, teeth to big and the bite alignment was off. It continued to get even worse when the second pair arrived and the bite was so bad that they couldn't even get them in my mouth, then they called and set we need another impression (this makes three). I refused to see the doctor there and they sent me to the Beavercreek office, where the dentist agreed that the denture was a poor fit, he made knew impressions and were rushed so that I could finally have some teeth in my mouth. When I arrived for my appt. the next week they tried to do another wax try-in...the denture was never sent out to the lab.

At this point I've asked for my money back ( I have no confidence that they can do my implants) and was told that I'd have to turn in my dentures and wait for a refund. I've lost work for over a month and wonder if they will ever get it right.

Don't go to Aspen Dental, though the office staff is very helpful and friendly it's a large corporation with deep pockets and they do no take care of their clients.

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gerinky
Paducah, US
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Mar 28, 2011 1:36 pm EDT
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I have been 4 weeks without bottom teeth since I went to aspen dental and they extracted all my teeth. The bottom denture will float side ways if I open my mouth. Needless to say my food consist of mashed potatoes, cottage cheese and the likes. I have gone back at least once every week and so far its the same problem. They have not even tried to adjust the denture. The dentist did cut some of the bone out of my jaw. Did that help? Nope. I am so disgusted I am not sure where to turn next. They have billed my insurance the max and then charged the Care Credit care 1000 dollars. Try contacting someone at CareCredit. I stayed on hold with them 45 min. 23 min and 38 min and have yet to be assisted. Anyone got any advice, please help.

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Aspen Dental malpractice

A hygienist at Aspen Dental during an overpriced and severely unsatisfactory teeth cleaning chipped my bridge. I have only received questionable work there and I don't want them in my mouth. I told them that i want my money back and they keep trying to sell me more procedures instead of trying to fix the problem they created for me. I was somehow persuaded by their selling tactics to get my bridge replaced by them, or to get a better bridge free of charge. So, I made the appointment. This will be the third time this week I will drive an hour there and back to get to this hole of a place.

Today they called me (after I told them that I didn't want to have them do my fillings) and say they need to change my appointment to get 6 fillings (that I don't want) instead of fixing the bridge they broke! Their reasoning being that they need to do the fillings BEFORE they can schedule the appointment to get a proper impression of my mouth for the bridge.

This didn't add up since the day before they already took impressions of my mouth and set up my bridge appointment. The only difference is that I told them that I didn't want any more treatment. I found out online that they are targeted for a class action lawsuit that many people would love to be a part of. I just want my bridge to be replaced and it would be great if they paid for it. Thanks complaints board and those who post! You have saved me a lot of pain and suffering because I am NEVER going back there and letting them mutilate my mouth again!

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Marineti Matos
Hyannis, US
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Apr 28, 2015 2:47 pm EDT

I moved to Aspen Dental after a change of insurance when I had to move from my trustworthy dentist and made the bad decision to use Aspen Dental. My issues started in 2013 when I was told I needed two crowns. One of the crowns hurt after being placed. It hurt for over a year and 3 months. I went there complaining of pain about six times. Every time they would x-ray and say there was nothing, filing it down and sending me home in pain. I finally got someone's attention when I said I was going to go to another dentist and get a second opinion. They remove the crown and found out I had a problem cause by error. They agree to redo the crown for free but now I needed a root canal, on top of it all and because I didn't use that side of my mouth for over a year, I have now another crown and two cavities I have to pay for. I questioned them about it and was told that happens because of the lack of use. To make matter worst, I have scheduled appointments that were not fulfilled. It is really interfering with my life. I am going on a trip overseas using a temporary crown that hurts when I touch it and hoping I don't have an emergency. Honestly, I would NOT recommend Aspen Dental.

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KerriA
Dennis, US
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Feb 01, 2013 9:19 pm EST

What a let down Aspen Dental was, is. They will not honor your appointment time.

It took me three years to muster up the courage to make and keep a dentist appointment. I, like many others, have a phobia. Aspen Dental was very aware of how difficult it was for me to make my appointment today and yet they still refused to see me after being just four minutes late.

As I said, I arrived four minutes late after sitting in traffic (through no fault of theirs) for forty five minutes. After waiting for five minutes the receptionist informs me, with a smile on her face, that they have to reschedule my appointment. She let me know that the paperwork they insist you fill out will take thirty minutes, that my appointment will take an hour... and therefore their dentist will not be staying to see me as my appointment will run past five, their closing time. Why then did they schedule an appointment at four if they never intended on keeping it? Aspen Dental made it crystal clear that starting their weekend at exactly five is far more important than patient care.

I am so disappointed with Aspen Dental, I thought they were different, truly cared, I could not of been more wrong. I will never trust Aspen Dental with my mouth. I can only hope and pray that they never treat someone like this again.

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ConsumerBWare
Hughesville, US
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Sep 09, 2010 9:39 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Send a message
Jul 15, 2010 9:43 am EDT
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femmefatal,

Thank you for sharing your experience with me. I truly apologize that your visits have gone this way. The patient satisfaction team can help resolve these issues. If you provide me with your contact info, I can pass it on to them. Or, you can reach out directly by calling [protected] or e-mailing patientservices@aspendent.com

Please let me know if you have any questions

Thanks again,
Allie

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Poorly made dentures Aspen Dental was posted on Jun 24, 2025. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1662 reviews. Aspen Dental has resolved 210 complaints.
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