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Aspen Dental / the worst place you can go to get dental services

1 United States Review updated:

They made me a lower denture, that I woke up with after having my teeth removed on the 20th of September. The denture is so big it wouldn't fit Mr. Ed. They cleaned out my insurance money. They charged them $850.00 for a plate that I was told was $199.00. It's supposed to be used for 6 months and then they make you another denture which is to cost $600.00. There is no way for them to fit the denture they made for me. I asked for my money back that I had to put out before they even do the work, which was $874.50. They have done nothing but give me the run around. They said they have to call corporate headquarters and then they would get back to me. When we call they put us on hold and never answer the phone. In the meantime, I have had to go to another dentist and have made an appointment to have a decent denture made that I will actually be able to eat with and won't make me look like a football player, as it looks like I have a very large mouth-guard in my face. Be advised this is probably the worst place you can go to get dental services.

The new dentist I saw felt that this was one of the worst she ever saw.

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  • Mi
      29th of Nov, 2007
    0 Votes

    When I had work scheduled for my daughter they took all the money in ADVANCE... prior to work being done. I understand that they may have to have in place a policy for getting money prior to the work for that appointment being done, however, I find it tricky wanting to be paid for work yet to be done.

    I also find it very interesting that they run your unicorn financial or care credit amount to find out how much your approved for... before they tell you all the dental work you or your family member needs.

    I also DID NOT LIKE when the office manager in the Waterford, Ct office told me I could not use the dental benefits I had already been using in a prior Aspen office. She told ME there was NO way I could do that.

    I told her multiple times that one was a discount plan and the second was a "benefit" additional to my health insurance for basic dental care and was paid regardless of whatever insurance or discount plans I had and that they indeed paid. I had also brought my book, my previous benefits paid out slips and BEGGED HER to call the plan and verify the benefits.

    Of course, she preferred arguing with me over what is protocol for verifying medical or dental benefits.

    I tried to explain to the wench that I used to do this kind of work and she absolutely wanted to do nothing but tell me I was wrong.

    In a future visit... I tried to tell her the bill was wrong. She wanted to argue that as well. However, her main office superiors finally fixed that problem.

    I transferred to a different office and the office girl there understood my benefits at that time

    Now, I wonder how I ever let myself take my child to Aspen Dental.

    Something is wrong with the way they do business.

  • Ca
      4th of Dec, 2008
    0 Votes

    I totally agree with all the complaints on this forum. I started my nightmare with them last Feb. and it continues. They have ripped both me and my insurance company off in just about every way that is mentioned: fit, cost, billing my insurance co. for teeth I don't have, and would never accept! Refused to reimburse them...Do what I have done, contact your State's Attorney General, the Better Business Buearu, your insurance company and let them know what is going on!!! These people are the worst of the worst when it comes to corporate greed! Even contact your local news stations. One contacted me after I sent a letter out to my Attorney General, and I CANT WAIT to see the investigative news story they are doing on these theives! Enough is enough...sure do hope they don't ask for any of the bailout money these other corporations are asking for!

  • Ca
      4th of Dec, 2008
    0 Votes

    By the way, if anyone is aware of an attorney in the Ohio area who is willing to bring a class action suit against these theives, please let me know, I'LL BE THERE!

  • Al
      10th of Apr, 2009
    0 Votes

    We’re very sorry and extremely disappointed that your concern has not been resolved. If you call our Patient Satisfaction Hotline at 866-273-8606 or email us at our Patient Satisfaction Manager will personally look into your issue and get back to you. Again, we apologize. Thank you.

  • Ca
      21st of Aug, 2009
    0 Votes

    I am all for getting a class action lawsuit going in Indiana also, or would be glad to join the one in Ohio if possible. I have totally had it with this company!!! I too have the same oversized dentures as explained in earlier complaints!!! They made me use the first set for almost 6 months before the changed them, after going there almost weekly due to them rubbing, falling out of my mouth and so on. I finally got the "so called" dentist (and I use that term lightly), to agree that these teeth were not working. Actually I went in with the attitude they were going to replace them or I was leaving to seek an attorney. It worked!! He agreed to make the new ones. I got the new ones 3 weeks ago, and they are no better!!! The bottom still flops around in my mouth, and I am constantly getting sore area's. I went back in yesterday, and this dentist informed me, "I should give it a week or 2 after a sore spot starts forming, to see if it will work its way out". WHAT A FRIGGIN ###!!! He used an example of a pair of leather shoes- example being how they are tight around your feet the first couple weeks, but after you wear them a while, they are the most comfortable pair of shoes he has. This is the ONLY thing he said to me yesterday I agree with (as far as a nice pair of leather shoes). If he is comparing this bottom denture to a pair of shoes, hes dumber than I originally thought he was (which he was comparing the two). This denture is not going to re-shape itself to fit me, and as far as the waiting to see if the sore spot heals - I DONT THINK SO!! Any REAL dentist tells you right after you get new dentures - if any sign of a sore area, they want to see you right away to get it taken care of. Where do these people they hire get their degrees- [censored] University? I have decided I am NOT going back to Aspen for ANY reason. i intend on making an appointment with a real dentist, getting his written opinion on these things that I paid over 2300.00 CASH for, having that dentsit make me a set that fits, looks good, and is useable, and then notifying them in writing of my findings, and giving them the ultimatum of a full refund within 30 days, or further action will be taken. Oh yea, I am also sending this letter as registered!!! I have already spoken to an attorney and this is how they explained to me that I want to handle this. Dont go making a scene, or yelling and screaming. If you have given them opportunity after opportunity, with no resolve, this is something you might want to consider doing. BUT by all means, get a new set of dentures made first!!! Then make them pay the legal way. Also documentation is going to be on your side when you take them to court!!! Make sure you have it. Good luck to all of you.

  • He
      8th of Feb, 2011
    0 Votes

    I agree with billing for service that has not been done yet !!! I've never heard of such crap!!! Would you pay for a surgery that
    you didn't have done yet??????? Please!!! I'm very concerned with
    the billing process -having little or nothing done and getting
    billed for all the work!!! Its time to go higher and if I don't get some
    answers in a couple of days I will

  • Bo
      24th of Mar, 2011
    0 Votes

    Wish i read this before i went there for work to be done, mine fit ok but they didnt put the teeth in the middle and they are off center . On both sides the teeth are so small it looks like they are missing.. Payed $7, 000.00 dollars . This was yesterday and I have to go back today. Like I said they fit ok but they look like they were made by the blind. I will post how they treat me when I get back.

  • An
      12th of Oct, 2011
    0 Votes

    I went in last year because I had a "flipper" and couldn't stand the goo taste anymore and wanted a fixed tooth.I wanted the stud with the tooth, and ended up with a bridge.Now, that means instead of replacing the one tooth, they ground down two more teeth and put in the bridge.Then they told me that I would need the forth tooth ground down and capped to look like the bridge.So, needed one tooth, and ended up with four teeth being bridged and capped.A price difference of 3, 000!!The one tooth would have cost me appox.3, 000 however the work they ended up doing cost me almost 6, 000!!!And now, one of the teeth the bridged is infected and I need a root canal done!!! I really feel that they should right this for free.My family says I should go there and yell in front of the clients waiting to get work done.They did offer me a free evaluation today, but that doesn't mean they will fix it, or do the work for free, like they should...If they don't, I'll put something on FB to warn all my friends and family about this place!!!

  • Ka
      1st of Mar, 2012
    0 Votes

    I have had it with this company. I was just on hold for 40 minutes waiting to talk to someone about my aweful experience today. Finally hung up. I want a lawsuit on their ###. I was told I was taking up the doctors lunch time.

  • Pi
      6th of May, 2012
    0 Votes

    These people are the worst. They charges me twice for a root canal that they started and could not finish. Left the tooth open and recommend that i go else where. I have been communicating with the managers from headquarter and still can not receive my refund. Aspen dental charged me a total of 1150.00 for a root canal that cost $631.00 as quoted on their invoice, added on extra treatment before bringing it it my attention. There is no words to describe this company, there just disgusting and running a business of scrams. If your reading this don't be a victim of Aspen dental, I am now dealing with the better business Bureau, this company needs to be strict guidelines.

  • Gl
      5th of Jun, 2012
    0 Votes

    April 21st 2012 I had my upper teeth removed and they inserted a healing plate (which after surgery the Dr said it was to big as I had more bone loss under my bridge than they anticipated. He said in a couple weeks he would take new impressions and make me a new healing plate ( However when they did impressions I asked if the lab would take in consideration the bridge I had and of course they would as their lab is wonderful).
    Well after (6) weeks and no new healing plate that fits. I still cannot chew anything other than spaghettios and mush as the plate is too big my bite is incorrect. If I bite anything it flips out. I was in last week May 30th and the Dr said I had had (2) adjustments and anymore that he would charge me. Excuse me I have paid thousands of dollars up front and he wants to charge me to rig a plate that is too large. Now he says in (2) weeks he will put a hard liner in the plate that is too big what the heck good is this I still cannot eat or talk correctly and the adhesive works for diddly how mant times do I have to tell him it is too big this is Aspen Dentals fault and they will not remedy the situation and to threaten me I will have to pay more $$$$ this is what forced me to an attorney.. To add insult to injury he says what has it been(2) weeks no Doc it would be (6) weeks on June 2nd what the heck he can't even look at my chart.
    They are really nice until they get your money yank out your teeth and leave you hanging. I have contacted an attorney and will turn him into the Dentist's Peer Review as this is no way to do business and now he says I will not get my permanent one until October how much more weight must I lose and embarassment to deal with (6) months worth??

  • Mo
      14th of Jun, 2012
    0 Votes

    All I can say is no1 I am upset with my husband for talking me into going there but I come from a family of lawyers and a judge... Trust me I will take no more abuse from them...because of them NEVER getting my bottom denture fitted right it has pushed the skin inside of my tooth, wich I kept because of their advise, completely down and now I have I sore the size of a pencil eraser... After they sent me to a peradontist he said it needed to be cut off and sent to OSU for a biopsy, he felt my lymph nodes and said he didn't like the looks of it... They refuse to do that...said they don't have that authority ... Then y send me there ... Then I received an automated call telling me that my appt is at the wrong time so when I called to verify they told me that they were busy and then when my appt is so I thanked her and told her to have a nice weekend and she hung up on I was trash... Shame on them...out for justise Mollie Osborn.

  • Ma
      16th of Dec, 2012
    0 Votes

    I have sent a note to them, asking for a refund, they ignored that. I sent them another today listing the list of agencies I will engage in my effort to retaliate. I suggest you compain to the State Insurance Board for Fraud, The State Medical/Dental Ethics board for unprofessional conduct, the BBB (which is useless).
    I have had great results with "Tom Martino - Troubleshooter" and the local TV action reporters. Now that I find this blog with more and more examples - we should start a class action suit in NY. Also contact the State Attorney General for misrepresentation. These folks are ripping off the working person.

  • Ai
      11th of Jan, 2013
    0 Votes

    their treartment was un-ethical, and un-profesional and very poor office managenemt, They tourtured me !! loss 30 lbs body weight due to their un-professional treratment.. NEVER GO TO ASPEN, have already paid 2, 400 for my tourture treatment

  • Ve
      3rd of May, 2013
    0 Votes

    I had put off going to the dentist for a while and when I saw the television commercial, I thought this is the place for me. I could not have been more wrong!! I requested a top partial which meant pulling 5 of my existing teeth. In the process of the extractions, the dentist broke out a filling that had been in place over 15 yrs, and chipped my front tooth. The temporary partial did not fit. When I went back for adjustments, they told me to leave and come back in 30 minutes. Upon returning, the receptionist handed me the partial in a baggie of water!! I went into the bathroom and it was worse than when I came. They attempted to adjust again without success. After 3 visits for fitting, one of the dental hygienists told me she hoped she didn't have to see me again!!! The comment was very adverse, not meaning she hoped they had fitted me correctly. So, my temporary partial has been sitting in water 4 months. I made an appt. for two being the one knocked out by the dentist. Upon my arrival, they took me into the back and asked me what could they do for me today...really!!! I told them I had made an appointment for fillings on two that the dentist needed to replace and to fix the chipped tooth that he caused by using the tooth as leverage for his extraction instrument. They told me it said I was there for a consultation...they do not have a clue what is going on!!! I am paying for a temp. partial that I cannot use, paying for fillings that they caused. I am due back this month for my permanent partial and I am telling them up front make NO back to back appointments after me as I am not leaving until the partial fits perfect. Aspen Dental is a SCAM!! They bleed your insurance company for every dime they can get. DO NOT GO TO ASPEN DENTAL FOR ANYTHING OTHER THAN CLEANINGS OR MINOR FILLINGS. THEIR KNOWLEDGE OF ORAL CARE IS VERY LIMITED WHEN IT COMES TO DENTURES AND PARTIALS.

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