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Ashley Furniture / lying sales reps

1 Houston, AK, United States

Paid $380 for Montage "Worry Free" protection on my leather sofa and recliner at Ashley Furniture. Salesman assured me EVERYTHING was covered and will be replaced if something happens. I asked, "even pet damage?" He said, "Yes. Just make sure you keep your receipts."
The top coating on my sofa is chipping and peeling (not caused by pet damage). So, I called Montage to file a claim, but it is not covered. When I looked at the plan agreement, I also noticed that damage caused by pets is not covered. Ashley Furniture will tell you what you want to hear, and then turn their backs as soon as you walk out the door. What a disappointment.

Jun 10, 2015

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