SUBMIT A COMPLAINT

ArgosArgos complaint

Review updated:

Dear Sir / Madam, Customer Services Argos Uk

Id finally like your reply in writing. I have been passed from pilar to post, spoken to customer services, stores etc.
Is not good enough. Each time i have called in i never recieved the call back i have asked for. Why have a customer service team if all blame and enquirys are passed back to a store for them to then pass me back to you? It doesnt make any sense.

To cut a long story short, and to summarise the nature of my problerms:

I went and bought a panasonic DVD recorder from argos for my partners birthday from your argos store
Initially it worked great and as it should, he was able to plus his digital cam corder into it and was able to record dvds of fasmily momments, record his favirate Television series etc.

23/01/09

Called argos customer service
Called store
Called technical Helpline
Called Panasonic
Posted to Panasonic for warenty repair - With Proof of Purchase

03/05/09

Called panasonic
Called argos customer service
Posted to Panasonic (This time i could not send my Proof of purchase, as it was not returned to me after initial warenty repair by panasonic)


09/06/09

Called Argos
Called Panasonic
Called Argos Again
Called panasonic
Posted tp panasonic
Have not recieved back, it may have been lost in postage or Lost by panasonic

My Complaint should be passed to a manager for their perousal. I do not aggree with argos policy that this shoud have gone back to the manufacturer in the first place! I qam not happy wityh the service i have recieved from argos aftersales, it seems you are too keen to pass on faults and problems back to the manufacturer when you in fact should have taken this back in and exchanged like i asked for back in january, then May, then june!


Thanks alot for your time

samantha Brooks to Angela
show details Sep 3 (5 days ago)


Angela Meredith
Executive Resolutions Manager

Thank you very much for your email.

Can you enlighten me as to where you got the figure of £10 for a full refund of the dvd recorder?

Thank you

Sam


- Show quoted text -
On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha. Thank you for your e-mail. I am sorry for any confusion this m...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

- Show quoted text -

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


- Show quoted text -

--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Thank you for your e-mail. I can confirm that I have checked t...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)


Angela Meredith
Executive Resolutions Manager


As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.


Sam
- Show quoted text -


On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Thank you for your e-mail. Firstly I would like to apologise f...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)


Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO


Thank you

Sam


- Show quoted text -
On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder


Angela Meredith
Executive Resolutions Manager


As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.


Sam


On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Can I please ask you to contact me on [protected], I have trie...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)


Angela Meredith
Executive Resolutions Manager


There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam
- Show quoted text -


On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder


Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO


Thank you

Sam


On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder


Angela Meredith
Executive Resolutions Manager


As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.


Sam


On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithHi, Can you please let me have the recorded delivery number from the post off...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)


Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam


- Show quoted text -
On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks <[protected]@googlemail.com> wrote:


Angela Meredith
Executive Resolutions Manager


There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam


On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder


Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO


Thank you

Sam


On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder


Angela Meredith
Executive Resolutions Manager


As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.


Sam


On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)


Angela Meredith
Executive Resolutions Manager

Which Proof of postage would you like? i can arrange for this to be scanned later and emailed over to me then send on to you?

I will email my husband now and ask him to do that for me,

Sam


- Show quoted text -
On Fri, Sep 4, 2009 at 10:39 AM, samantha Brooks <[protected]@googlemail.com> wrote:

Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam


On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks <[protected]@googlemail.com> wrote:


Angela Meredith
Executive Resolutions Manager


There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam


On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder


Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO


Thank you

Sam


On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder


Angela Meredith
Executive Resolutions Manager


As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.


Sam


On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder


35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam


On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:


Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]


--


- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithHi, No sorry I will not be able to do that. Unfortunatly to progress this I w...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)


Angela Meredith
Executive Resolutions Manager

We do not have a registered number, just proof of postage from 3 occasions where we posted them off

Id appreciate it if you call me on friday


- Show quoted text -
On Fri, Sep 4, 2009 at 11:02 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

Hi,

No sorry I will not be able to do that.

Unfortunatly to progress this I will need the registered number, do you want to call me when you return?

Anhe
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 04 September 2009 10:40
To: Angela Meredith
Subject: Re: DVD recorder


Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam


On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks <[protected]@googlemail.com> wrote:


Angela Meredith
Executive Resolutions Manager


There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam


On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith <Angela.[protected]@homeretailgroup.com> wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26

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Comments

  • Th
      Dec 13, 2009

    no wonder no one has replied to this, what an absolute mess youve posted here.
    not only have you enclosed personal details of yourself and the home retail group contact, you have also breached disclosure policies!!

    my first question to you would be how long did you have the dvd/rc before it went funny, simply because in general Argos will only take care of faults in the first 30 days, then it is down to the manufacturer, who offers a minimum of one years care. If it was over 30 days then Argos did the right thing by sending you to the manufacturer, sorry but thats the truth.

    second question, did you take out any kind of protectionor insurance on the item? if you had of done so Argos would of replaced the item and you wouldnt have had to go through all this mess in the first place. not only could you of used the Argos protection which they would of offered, im sure that you have some sort of home insurance (?) which would cover contents (?), just a thought you know

    in all, if less than 30 days then argos should of replaced, over 30 days then its upto the manufacturer, my own thoughts are that if you are prepared to spend 799.99 on a dvd recorder then you need to buy the additional protections.

    p.s. its only 699.99 now hahahaha

    0 Votes

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