Apple Vacations / worst customer service ever!
I have had a Hawaii vacation purchased from Apple Vacation. The situation was similar to the described here - itinerary they sent us contains wrong time of departure. When we came to the airport they simply refused to even talked to us. I have simply stocked in the airport WITH 10 MONTH OLD kid in my hands. Just for your information - there is no air conditioning outside of KUAI airport, no water and no any other conveniences - everything inside but without ticket you can't pass security. Anyway as result of long conversations with answering machine I have got connected to someone who simply told me to get away, purchase a ticket and fly back home. After 4 weeks and complaint sent to them I have got so called "certificate" for 100$ expired in an 1 year.
Lesson learned: NEVER EVER HAVE A DEAL WITH APPLE VACATIONS! They don't have ANY customer support even in case of emergency.
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