Apple
reviews and complaints

I have purchased a new iPhone 7 and after two weeks of use speakers stopped working. I went back to the store where I bought it and asked them to fix it. They said that it was not their responsibility and that it was manufacturers mistake. They said that I need to contact Apple.
I contacted Apple and explained what happened. I'm very disappointed with Apple, they simply did not reply. In the end I had to pay extra money to get my phone fixed!

My iPhone 6 was in left pocket and bent from mixture of overheating and the weak structure design of the overall phone. Apple support is unresponsive in helping making comments that it will affect the bottom line delt with T-mobile they blamed it on the iphone design.

Called Apple:

Apple won't replace phone due to it not being an issue, however you may take not of the "BendGate" situation surrounding the device. A man that only goes by the name "Tony" a supposedly senior representitive of Apple was unresponsive in resolving this issue.

Have insurance on phone with T-Mobile but I refuse to pay deductable due to defective product that bends so easily look at this: http://www.cultofmac.com/297404/get-bent-shocking-history-bent-smartphones/

Apple blames T-mobile, T-mobile blames Apple and no resolution thus far and they continue to not resolve customers issue.

Many references exist to issue:

Shows the iPhone 6 bending easily without much effort.

Get bent: The shocking history of bent smartphones
http://www.cultofmac.com/297404/get-bent-shocking-history-bent-smartphones/

Will it bend? iPhone 6 takes a turn for the worse
https://www.cnet.com/news/will-it-bend-iphone-6-takes-a-turn-for-the-worse/

The crisis of the bending iPhone 6: Solving the problem
https://www.cnet.com/uk/news/the-crisis-of-the-bending-iphone-6-solving-the-problem/

Some iPhone 6 Plus Owners Accidentally Bending Their iPhones in Pockets
http://www.macrumors.com/2014/09/23/iphone-6-plus-bending-pockets/

If your iPhone 6 or 6 Plus bends, it's Apple's fault
http://betanews.com/2014/09/24/if-your-iphone-6-or-6-plus-bends-its-apples-fault/

I had an iPhone 6S and it was very special to me. I am a student and bought it from my savings.
About a week ago I was returning home by bus and someone took it out from my pocket . When I came back home and noticed there was no phone I immediately went online to use "Find my phone" service. It did not work! I tried several times and even contacted Apple customer care asking what to do. All they said was that I need to use the above mentioned service. I told them that it was not working and they said that I did something wrong and told me to try again. Tried and nothing!
Apple claims they have 100% protection, they claim it's easy to find your phone in case of loosing it, but the whole thing is a lie! My phone is gone forever as well as my money. Will never buy Apple products ever again!

The iPhone 7 in India: Apple cooperates with Flipkart

September 23, 2016| 16:34 | 0 Comments
As Mashable reported working Apple together with the Indian e-commerce giant Flipkart to the iPhone 7 successfully sell in India. The launch of the new generation iPhone will be held on 7 October in India.

[protected]-iphone7-colors-l

Price stability in India

Thanks to the cooperation Flipkart is the iPhone 7 relate directly by Apple, to instead go via third party must. In return Apple gets an influential partners and price stability in India.

Currently Apple does not have any license for the direct sale to the customer in India. So far, you have to relate an iPhone via the third-party trade in India. Apple had no impact on the selling price, which resulted in an escalating price war last year in this case.

The iPhone 6S example officially sold for 63, 000 INR (844.20 EUR). However, a retail price of 45, 000 INR (603 EUR) is not uncommon. With the new form of marketing Apple now has the possibility to influence the price for a price dumping to prevent its partners.

In addition to the sale of iPhones, the contract including also consider the sale of iPads and Macs. Apple has also received an agreement for direct sale to the e-commerce company Infibeam. Here Infibeam will miss but on the supply of iPads and Macs.

My name is Anant Shetty ( +91 - [protected] / +91 - [protected] ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me.

Even the amazon people has not mention the terms and condition anywhere in there website.

The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display.

I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone.

Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone.

I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone.

From last 2 weeks they are just mentally harassing us without giving any resolution.

I request you to kindly look into the issue. I have also given the case to my lawyer to file a legal case against apple.

You can reach me on [protected] for further discussion.

Regards,

Anant Shetty

[protected]

Trying to purchase 2 iPhone 7 phones online via Apple's website. I am purchasing both phones at full retail cost. Apple is asking who my provider is for cellular. I choose Verizon. Then the website claims that since my account with Verizon is a business account I first need to contact Verizon. I'm paying full retail Apple for both of your iPhone 7's. Take my F'ing money and send me my F'ing phone next week. Because Apple can't get their crap in order I can not place my pre-order for my two iPhone 7's! What the F is wrong with this company?

Their "Find my phone" service is absolutely useless. They say their phones are the safest and protected, that you can easily find it. But that's not true. Nothing works like Apple promised. I dropped my new iPhone 6 and have no idea when and where that happened, it just fell out my pocket. I tried every single option I know, but nothing works! The "Find my phone" service says that my phone can't be found, customer service is absolutely useless, and all they say I need to contact the police. So Apple where is your so called safety? I'm very disappointed.

My Apple laptop was purchased two yrs back from Dubai, this was having hanging problem in normal mode but was working ok in normal mode. I took it to a Apple service provider in Al-Khobar and after keeping it for 3 days he says that the Machine Graphic Chip has problem got problem and asked for 1800 SR for repairs.
The laptop which was working on in safe mode is no more working ok in safe mode and this happened after the Al-Khobar service provider did checks on it.
I had taken this same laptop to a Apple service provider in India and they said that my laptop had software and not hardware problem. I suspect the service provider here in Al-Khobar has done the damage and know what he has damaged, the logic board.
I don't know now what do to, I have reported this to Apple UK service support.

Case #[protected]. I purchased my new MacBookPro on July 16, 2015. Over the course of the first 11 months the computer failed on four different occasions. I was informed by the Apple authorized repair facility that each issue was a manufacturer related defect in the product. It has taken three business weeks each time for the Apple authorized repair facility to repair the computer. I've had to rent a computer for three out of the last 11 months of ownership of my new Apple product to get my work done. This is unacceptable. I called Apple to discuss a complete replacement of the faulty unit under warranty after I dropped my computer off for repair on the last occasion on June 29, 2016. After going through three individuals, being hung up on, transferred to the wrong department, and being refused a Manager. I ultimately was allowed to speak to a Senior Resident Applecare Service Advisor. She said she would escalate my request for a replacement. She then provided me with a bogus email address to contact her, and has since refused to take or return any of my calls to her. This morning, Aug 2, 2016 I called to speak to a Manager about the status of my case. All three individuals I spoke too refused to answer my questions about my case, or put me through to a Manager. Stating that I, "wasn't allowed to speak to a Manager. " The only thing I was told by the last individual who claimed to be a 'Senior Advisor' was that my case had been closed. I would appreciate a proper written explanation from Apple as to why they closed my case, and why I'm not entitled as per the conditions of their written Warranty to a replacement unit? Having a new Apple product fail due to manufacturer defects four times in 11 months is unacceptable. Obviously I purchased a faulty computer. Please do the right thing and replace it immediately.

Apple customer service is terrible! I went to a local Apple service and gave them my phone to fix. They returned it to me without fixing anything! But they still took the money!
I asked them to do at least something but they refused to listen. The person I spoke to was very nasty and impolite! He did not let me say a word and all the time said how busy he was.
I love Apple and I always buy only Apple products but I really hate the fact they cannot provide a proper customer service!

I bought this Apple Iphone 5S (16GB) from M/s Nanomax Trading, Bahrain on 10/07/15 vide bill no. 3223 which i took here to India. The phone works only for 3 months and after that "No service" message appears and from that time it is not functioning. I tried other sims too but every time same messages appears. I mailed it to Apple Customer Care but in vain. Then I some how manage to send it back to that shopkeeper in Bahrain, according to him he has repaired it. But once again I inserted the sim and within 2 hours the same message appears and it stopped working.
As I am a citizen of Faridabad, India and it is not possible for me to send or go to Bahrain, I want to please take action against that shopkeeper who has given me defective phone and now not ready to replace it.

About two months ago I bought a brand new iPhone 6! That was my first iPhone ever and I was so proud of myself. I am a student and have a part time job and finally I saved enough money to buy myself an expensive phone. That was my dream! But one day the sensor stopped working and I had no idea what happened. I never dropped it or something. I went to Apple store and they refused to fix it an said that it was my fault and told that I dropped it! I told them that I never did that but they refused to listen and that was the end. So I was left without my phone and my money.

I had a problem with my phone so I went to Apple store and asked for help. Some of my photos just disappeared from my phone and the rest did not open, so I asked them to restore my photos. They took my phone and said that there was no way to fix that. But then that genius Apple guy came and told that he knows ho to fix it! When he came back with my phone he had that sad face and told me that he accidentally wiped out all the photos! No words can describe how angry I was!

Dear Concern,
I am writing for help from Mumbai, India.I had purchased IPhone 6S in Nov'15 from Souq.com in Dubai, UAE.Until last 15days the phone was working well but recently it started heating up a lot & battery started draining faster.The same issue was reported by me to the customer care department in Delhi, India.
With the help of officers here, I downloaded ITunes to restore my 6S but it couldn't be done as the system showed errors like 3014 & 21.The phone isn't starting as of now.The officer said that this is a Hardware Issue & needs to be resolved from Country where it is bought as it is covered under International Warranty & Not Global Warranty.However, the same was never informed to me by nobody.
Request you to please help me as to how can I get my cell repaired or replaced as it is just two months old & I am helpless sitting her in Mumbai, India.
What will be the procedure to follow from India as I am very disappointed with the Warranty Issue faced by me because a company like Apple can't sell
such defective handsets at such a premium price.
Request you to please guide me on the procedure & help me rectify or replace my I Phone 6S.

My I Phone 6S specifications are:--
IMEI/MEID [protected]
Serial No.DNPQ9GQXGRYD

Awaiting a positive reply at the earliest.

Regards
Piyush Doshi
M--+91 [protected]
Mumbai, India.

I purchased a macbook from Apple and when I received my item there was something wrong with it. I contacted Apple customer support million times, complained, asked for help, but I was completely ignored! The only thing they told me that I was stupid and didn't know how to use it. I complained more than 100 times in 2 years and received no help from these thieves! There was obviously a problem with my mac, but I could not do anything about that. And only two years later when the warranty run out they said there must be something wrong with my mac. But since there was no warranty they could not fix it. They said that I have to pay and only then they'll fix it. These thieves refused to help me for two years! I'll never buy anything from Apple again!

I had an iPhone 4, but recently it stopped working properly. Since I had an insurance I contacted Apple customer service. They promised to send me a new phone and I agreed. Several days later I received a call from my back and was told that someone charged my credit card. I had an insurance, but these thieves still charged me the full price of the new phone. Once I received the phone I was told that I had to return my broken phone. They said that once return my old phone, my new one would be activated and that I would be refunded. Well, that was too good to be true! I went to the local Apple store and was told they could not give me a refund. I basically lost over $400! Sham on you Apple!

Hi, I cannot understand how Apple's Store would allow me to download an App and send me an email stating that I am entitled to 14 days to try it and if I am not satisfied I can log into my iTunes account and cancel the purchased item. Nonetheless, that is not the fact, since the reimbursement is up to Apple's own discretion. Apple is lying to its customers leading them to trust in something that is not real. I own a MacBook Pro, an iPhone 4, 5s and 6 as well as two iPads. Does it entail that I trust your product? Apple will start loosening it's customers.

I'm not a fanboy of apple, but I must say that their products are great. But they have very high prices. I think apple products are hugely overpriced. WelI, I use Apple for many years now and I'm satisfied. I never had any problems with their gadgets. Their customer service was always helpful. I've been buying from them for 5 years and always received high quality items. But recently something happened with the company. Their products now are very expensive and they don't give any discounts. The problem is that their products are the same quality and speed. The only thing that have changed is their prices. I wanted to buy a new PC and decided to get it from Apple, but when I saw their new prices, I changed my mind. I used to build PC's myself in the past, so I know a lot about them. They have absolutely ridiculous prices for their macs. I know that macs are not the best PC's in the world and they often crash and have different kinds of problems. I decided not to buy from them. There are more cheaper and better computers. Apple, please think about your clients.