AOL’s earns a 1.3-star rating from 8 reviews and 311 complaints, showing that the majority of internet users are dissatisfied with online services.
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Wrong billing!
I have been an aol customer for a long time. Today i noticed on a credit card which i do not use for aol a charge of 25.90 which reads for twx*aol service. This was also done in sept. And now in nov. I called and was asked if i opened another acct. Apparently someone opened an acct. With that credit card which i used to pay with a year or so ago coincidence? The problem is that is not the credit card i use for aol and the amt. Is 14.95. I have ms and in a wheelchair so i have to shop online. I was told by a aol rep i have to wait for a form to fill out and also i have to fill out a form disputing the charges for the credit card. This is not right! Aol owes me so far 25.90 for 3 months on a credit card i don't use for aol. They made the mistake and i have to correct it. Stress isn't good for anybody but for someone with ms it is much worse. Is this a scam? Really upset with aol. This should be corrected by them not me.
Did not agree to these charges on my acc.!
I have been charged 25.90 times 5 for what? I have no idea, I am letting my credit card know these are charges I did not authorize. I would like to know what they are for and how they got on my credit card.
My account rate has increased to $35.61 and in which I did not upgraded my services. Why am I paying a high rate. Did someone change my account services recently? If so when? I would like to continue at the lowest rate I had before. Last month I paid $11.99 and it increased this month to $35.61. Please let me know the changes that occured on my account. Please adjust my account accordlying to my request with acknowledgement receipt.
Please contact me at work [protected] ext. 25
Regards,
Ermelinda Cancino
I have found a twx aol service charge for $25.90 on my credit card statement. AOL has been charging me for at least 3 months and I do not know why. I have searched online for a phone number so I can speak with a human. Can't find a way to contact AOL. They ask me to log onto my account, but what account is that. I am totally confused and feel I am being scammed.
Aol owes me $75.80 for unauthorized billing I have never applied for aol and I want these charges taken off. I am on a fixed income and when the deducted these charges from my bank account I had a negative balance. and I am upset that people like me have bills to pay and the allow scammers like aol to charge peoples accounts when ever they fell like it. Signed Mad AS HELL!
I have no idea who this company is. I never authorized a withdrawal from my account. Now my bank wont credit my money back unless i get something sent to them from this company saying that they will not take the money. At this point it is still in pending transactions. What do I do? Advise smb plz!
I just discovered this charge on my account which I was completely baffled by. I am not even an AOL customer and never have been (Mediacom is my Internet provider). I found your website and found that others had had the same experience: same amount ($25.90), same name.
I just got the same charge! I've been billed for this for three years now! I know it's my fault for not checking but how does AOL get away with this! I just got off the phone from India too and they said they can't do anything either! I guess I have to go to the bank tomorrow and see what I can do! I still have to call the fraud department but I heard that is one big waste of time! I'd love to sue these sob's...
I recieved a bill in the mail from aol I never signed up with them and found out that my 14 year old sister signed up using my name and my information and a disk that she found. They took 100.00 from my child support card and I didn't authorize it, she didn't know she thought it was free now the state is ready to take action against aol wish me luck.
I found the same charge posted to my account on 05/26/09 I went into my bank, and they found out that this transaction was a wire transfer some how twx*aol got ALL my banking info, so they (the bank) refunded my money in the amount of 32.90 then I had to close out that account and open a new one. I've never had aol nor did I use my check card to order their service, but they had my information. They (aol) tried to make another wire transfer, but I was at the bank at that time and they stopped it before they closed the old account. I'm sure WE are all being SCAMED! by this company. I have no clue how they got my companies account number, but my bank was very helpful and I hope and pray that someone can stop this from happening to other people. I filed a complaint with the federal trade commission online and you should also just go to ftc.gov if they get enough complaints maybe something can be done about this. GOOD LUCK!
I want to hear from you! Phil Boden
I am having the same problem for several years. If you want to file a class action I am with you. philboden@live.com Let me know what I can do
Charge for unused service
We tried to cancel AOL because we went with AT&T. AOL would not talk to me in which my name was the one on the phone bill but AOL account was in my husbands name. I was told by AOL to call the phone company and cancel payment on my bill so the account would be canceled. I did that and then the charge returned on the bill which was $30.90 for dial up. Called AOL again and they could not cancel when my husband called because he could not remember the resturant he had put in alteast two years ago. When we named everywhere we go out to eat they still said they could not cancel the account because we did not have that information. My husband then talked to AOL one night for atleast two hours with holding and being transfered to one person to another by this time he was so mad he started using really bad language and the guy on the phone then said "Your account is canceled" in which my husband replyed that is what I wanted. Now AOL is trying to charge us for two months of service when we had not been using them. Because of the fact that when the first call that was made to cancel we could not name the resturant. We are not people that eat out a lot so when they said not one of the resturants we named was not the right one we had no idea what to do from there. But again it took my husband to be rude to get the account canceled. I am not going to pay this company for something we did not use and at the price they were charging for just dial up when we had not used them for months. I think it is unfair that they can say we owe this money when the phone company knows we had been using their internet for months. And I think AOL knows this also but just wants free money. After all everyone does like free money, but they should not be able to get it from people who do not have an extra $60.00 somethings dollars laying around to pay for something they did not use. Thank you for this time and hope I can get some help with this to fight a large company.
Unethical billing
I'm not sure you can help but here it goes. I recently received a letter from NCO financial systems inc. The letter states that America Online has forwarded my account to their office. They are are claiming I owe aol $95.60 which dates back to 2003. I accepted a 30 day free trial from aol. I had recently switched to comcast cable for my internet service and apparantly they wanted to woo me back. I used the 30 day trial and forgot about it thinking that would be the last of aol. A little while after the month was over i received a bill from aol asking for money. I called and asked them why? They stated I failed to cancel service. I told them that I never ordered service nor do I need their service since I was already a comcast customer. I was then informed that because I failed to cancel their free offer I would continue to be billed. If you can't help who can. They are threatening to seek a judgement against me. How does this society let these companies get away with this kind of scam? What is my recourse? Who can I turn to? Many thanks.
Getting booted, screen freezes, nasty customer service and other
I am a very dissatisfied customer of AOL. I have been in contact with their techs a bazillion times and have yet to receive resolutions to the following:
getting booted
anytime I use yahoo it locks up aol
screen freezes
I even had one aol tech be nasty with me!
I have asked them time and time again for resolutions and time and time again I get no adequate responses.
Furthermore, when threatening to cancel the aol service, I get the typical "oh well" response. It truly appears to me that these ###s that run customer service for aol just do not care if someone wants to cancel. I would imagine they get a 1000 calls like this daily.
I even went out and bought a brand new $1500 system thinking my problems was with my outdated computer and guess what...the aol problems got even worse! I contacted AOL numerous times to no avail.
Do NOT sign up for the free e address. Your domain name will belong to AOL forever! I just called them and asked how to get my domain name back so I could register it for a site that I want to develop. They told me there was no way they could cancel it! I asked to speak to a supervisor who was very rude and told me to write some generic corporate address office for AOL.
Beware! do not use this service, you will be sorry!
Unauthorized charge for twx aol premium service
There was a charge on my credit card that was unauthorized in the amount of $4.95 plus 30.90 for TWX AOL Premium Service, this was on 6/8 $4.95 then 30.90 on 6/8, this was done twice on same day... I am not supposed to be charged anything for 6 months and I did not give you permission to bill my credit card company. I would appreciate it to be refunded my money back to my account...I not want AOL...I have proof the bank knows of this...Jenna
I have been billed $16.95 for 7 month's on my debit card by twx aol, I have never authorized anyone to take money out of my bank account, Esoecially when I don't use their service. Does anyone out there know how to get rid of these parasites? If you do! Please email me and let me know how to get rid of them. My email is donblevins@att.net thank's a lot Don Bl;evins.
i oder this pain cream for 3.97+ sh after i got it they charged me 66.90 and i did not get anything else from and they took money money,but here is phone number and someone will answer,[protected],[protected].they said they will gave me back my money.
I am at a loss as how to cancel aol...please advise...thank you...
Billing for nothing
In 2003 I had AOL for a short time and cancelled the service, thru my on foolishness I just realized that they have been billing me 99.99 every July for 3 years for some credit service that I have no idea what it is, the so called supervisor said that I ordered this service in 2003 giving me my current address, I just bought this house 6 months ago, some how these fools are accessing past billing information and billing at will.
Credit-alert aka privacy guard
Credit alert or privacy guard at America online:
Do not sign up for anything thru AOL they take your bank account and take money out when ever they choose and you do not even want the service haven't even heard from the service in years and then aol claims not to know who they are. You cancel the service because the money wasn't there to pay for it and they come back and take it out any way again causing more checks to return and then tell you to straighten it out with your bank. This is fraudulent, I even asked for the previous addresses they sent the so called renewal to, they don't know. How could they not know if they are credit service. I recommend never to use AOL or an AOL service and never give them a bank number to withdraw money they will abuse there rights.
Difficulty cancelling the account
It took me almost one-half hour to cancel my AOL account. I attempted to cancel my account at 11:00 pm EST, because I thought I could reach customer service a lost faster. I was completely wrong.
The first customer service agent disconnected me after waiting for about 20 minutes to get through.The second said she could not assist me because her computer could not pull up my account. I asked for a supervisor waited about 25 minutes but no one came to the phone. I could hear the AOL customer service agents in the background but they would not exhibit basic politeness and tell me to call back,
I tried for over half-an-hour to reach someone but to no avail. Finally after about 10 or more attempts at redialing I reached someone. He wanted to know why I was cancelling my service, I had to laugh and only said I have a less expensive service please cancel AOL. He tried to to make various offers which I ignored and finally at about 12:20am EST, I had cancelled AOL, good riddance.
Aol had been charging me every month on my credit card for services that I had cancelled do to the fact that I did not had a phone line any more and I could not use their services. They told me that my account was already cancelled but charges and interest was and still not credited in my account. Do not use Aol at all. Better business bureau should investigate all accounts and should close that business down. I have proof that my home which I own does not have any phone lines until Nov 2006.
Service sucks!
I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over a week ago I had to reinstall all of my computer programs, when I had AOL reinstalled and called your service, I told them I already have an account and gave them all they needed, this went fine, then I was told since I was a long time costumer of AOL, that I was qualified to get a $50.00 gift certificate from you for Wal Mart, and I would get it in a few days, well the time has passed and no gift certificate, was this an empty promise just to make me feel good or what. Not such a happy costumer now.
AOL on my iPhone started randomly sending certain emails -not all- but some straight to the deleted file. Then after a period of time it deleted them altogether. This has proven to be quite irritating considering that they were from clients and business partners.
AOL help was no help. They blamed the ISP. The ISP blamed the phone. I did find out thru some threads that from a PC. There are filters and rules in aol. Somehow a series of rules were put in place that anything that contained the word attachment or invoice or estimate will be automatically placed in the deleted file.
How does that happen. Because it’s from a pc. It has to be from aol and only aol. It would not let me eliminate it but I could edit them. About 6. So I went they and changed them. To innocuous patterns.
That seem to fix some of the issues with specific senders but not all. It happened again with another important sender and incredibly aol created a new rule I found that appeared from out of the blue that directed those emails to be sent to the deleted file.
Now that I know how it is happening I have learned to sort of manage the situation by checking the deleted file folder frequently as I do the spam or junk folder.
My opinion. Verizon squandered $4.5 billion purchasing aol. They have not done what is necessary to keep it relevant.
I have been trying for two days now and seven lengthy telephone calls and ridiculous menu selector later to aol regarding internet access from my home - the box appears to be faulty. As yet I still have no access at home to the internet and the problem still has not been remedied ie (language barrier appears to be the MAIN problem). I can be contacted at home after 6:00pm UK time.
I have not had AOL for several years now since they kept billing me after I asked them to cancel my account. This is obviously an on-going problem with AOL as I have read and heard from others. There has been an unauthorized charge of $29.90 on my Master Card which I no longer use.
Does anyone know exactly how to:
a) reach a human being
2) actually close an account with these maniacs?
HELP!
Just can't get rid of them.
Stay away from these ppl.
For your own good.
something wrong
44.99 per month for nothing !
Excuse me, the AOL fraud telephone number is [protected]
i got charged for a service i did not order
I have a 6 month free trial period but aol is charging me and they are not supposed to charge me.
Sick sense of humor
Under the tab "Comedy", AOL made available a video clip of a young woman's phobia with pickles on a sub-humane talk show hosted by Maury. As she screamed and ran through the audience to avoid the pickles, one could see the audience laughing. I do not question that the lady gave permission for this to be posted; I question AOL's lack of good taste and common sense in airing it. The caption said that Maury 'helped' her get over her aversion to pickles which intrigued me because aversion therapy can take a good number of sessions to succed. Instead, I was shocked to realize I had been bated and I felt violated in watching this woman be tortured. How sick is AOL willing to be?
I login and it asks for my favorite song, there is no way to take this off or reset. I must have answered that question over 10 years ago and it is horrible that in order to get into the account they want me to use a premium paid service account. for the safety i just want the account closed. They are no help.
Why does AOL keep droping out and its so slow, its painful.
My Address 4 BH31 6XN please get it sorted out.
Please also get rid of all those annoying adds that I cant stop, there driving me mad!
Live beem stuck add on aol e mail wisti@aol.com they refuse to move despite multiple request unable to delete or spam. daily needs to be removed this company should be fined for this
It is impossible for me to send pictures and messages to my email address:
iamhpr65@aol.com Why? Please help I went Verizon and was told that my problem was with AOL So here I am! mobile [protected]
Some "brilliant" worker changed the size and location of the stop scroll button on the welcome page so it can't be seen on a lap top screen without scrolling down the page by which time one or two pages have changed. It wasn't broke, don't fix it.
I am being blocked from making comments No one responds.
Paid for 24/7 tech support but at 1:30 am eastern daylight savings time 7 /20/23 all closed. I have a problem with email and called to get tech support. Called several 24/7/ numbers and was told to call during normal hours
Do not like the aol new mail format! do you even care or are you to woke to care?
been using aol since 92 but now will find a new email address as i totally hate the new aol email... Why not leave it alone or give people a choice or are you 2 woke or just to lazy to do so? i left yahoo also same reason! YES I USE CAPS TO SHOUT AT YOU!
I cannot access my email because aol is trying to force me to use a program i do not wish to use. there is no bypass offfered just takes me to a new screen not to my aol email account.
Yes ,That happened to me also! IT started 06/27/2023. Locked out of AOL MAIL. I found it to be nothing short of EXTORTION! And targeting seniors, Because younger people do not use AOL. This need the attention of news, attorney general, etc..
Overview of AOL complaint handling
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AOL Contacts
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AOL emailsdisputes@oath.com100%Confidence score: 100%Support
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AOL address22000 AOL Way, Sterling, Virginia, 20166, United States
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AOL social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all AOL contacts
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Please everyone contact your credit card companies or your banks to deal with this! Bc this isnt right and they have the necessary actions to settle this, and my advice is to do what I did, I know it sucks, but request a new card number bc this is simply ridiculous! I have never had aol in my life! we have time warner and the bill comes to my fiancee so how AOL thought they would get away with charging me was ridiculous!
I pay for AOL service $9.99 monthly which they take from my Bank Debt Card...they were paid on the 20th of November, 2008...I got a email from AOL ? saying they need checking account info...which I submitted on the computor...1 week later a compay called AL WISHKANCO LTD (SAMA) took $233.38 from my checking account...The fraud Dept of my bank called me and told me of this activity on my account and they cancelled my card...What kind of business people do AOL deal with...try to get a telephone number to call them and all we can do is talk to them on the computorI AM VERY UNHAPPY WITH AOL>>>>>>>>but it dosen't do me or thousand of people who get robbed by AOL>>>>>DAILY Its been a nightmare for me...I am a senior 70 years old and I live on my Social Sercurity check...Why dosen't AOL protect the customers?
hi, my name is takaya higuchi, living in japan.
i'm emailing you from japan.
i've been contracting with AOL internet-service(service1008) for almost 8years since i was in seattle by study-abroad.
i came back to japan without dissolving with AOL internet service which has been paid by my credit card.
today, i dissolved the credit card.
at this time, i want to dissolve the AOL internet-service today.
but i completely forgot my tel-number which i lived when i was in seattle.
here is address in seattle where i lived... 10420 57th ave s seattle wa 98178
could you please arrange this favor?
please e-mail me how this goes.
sorry for my poor english.
WHY ARE YOU CHARGEING ME 23.95 I HAVE BEEN PAYING 9.95 I REC. NO NOTICE OF THE NEW PRICE. I WOULD LIKE A REPLY . IF THIS IS THE NEW RATE I WILL BE CANCELING MY AOL. THANK YOU
I just got a charge from TWX AOL for $51.80 -- What on earth is this for? I have Roadrunner thru Time Warner... and only just signed up for a "free" Aol Screenname... I have no clue how on earth they got my Debit Card info... I will be calling them first thing Monday morning.. I'm a single mom who was wrongfully terminated and fighting my previous employer... which means I am only living on my Child Support... This is devastating! This must be credited immediatly... I have to have it.
I HAVE BEEN BILLED TWO MONTHES IN A ROW FOR THIS I DONT EVEN KNOW WHAT IT IS FOR DOES ANYONE KNOW HOW TO STOP IT? PLEASE HELP!
THANK-YOU
My wife who takes care of our bills, asked about a charge of $9.99 on our account by TWX AOL. I've searched the browser and found this page that has many similar complaints. My question: Why hasn't AOL chosen to post an explanation along with a remedy.
I have never been a member of AOL and I'm getting charged 29.00 out of my checking account it better stop and I want my money back.
Concurrently with this $25.90 on my credit card, I am being bill on my telephone provider by something on behalf of SOLO COMMUNICATIONS V MAIL MONTHLY FEE.
THIS Solo Communications fee started the same month that the TWX*AOL started appearing on my credit card statement.
So what it amounts is $12.95 for non requested phone services and $25.90 for TWX*AOL for a total of $38.95 per monthy added to my monthly bills for something I did not order nor used.
Has anyone else notice that they phone bill and TWX*AOL and Solo Communications together in their seperately monthly bills?
As a phone company bill is seperate from a credit card or debit card item, it seem to be a hidden type, scam so that if someone discovered one bill on the credit/debit card and not the phone bill, the company could keep money from one side or the other coming into their coffers.
It is a shame to deceieve customers this way. Has anyone else notice this scam?
I, too have been repeatedly charged by this phantom company TMX.AOL. Didn't think too much about it until I saw 2 charges in the same month for 25.90-this month there were 3! Has anyone been able to get in touch with them or get this stopped?