AOL

I have been contacting AOL for OVER 1 year (open ticket [protected]). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!

I want to WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.

K. Hartwell

I paid for service from AOL in May 2018 for a year...$150. The receipt says AARAV tech support... I am having problems with AOL mail as I have in the past. When I contacted AOL they said that I did not have a year contract and that I would have to pay for service. Every time I access my mail, a pop up window shows up asking for my email and passsword and then I have to get an access code from AOl to be able to read my emails. The same thing has happened to me before with AOL. When I asked them to fix this problem AOL told me that I would have to pay a monthly charge in order to speak to a tech. I told them I have a contract and they told me I do not. I gave them the ID number I received and they could not verify I had a contract I am now realizing the people I spoke to in May I believe may be a rip off company. I thought I was speaking with AOL at the time. I don't know who to believe anymore and I don't think I should have to pay a montly fee to AOL just to fix my email problem. Why this happens to me I don't know...but I believe AOL has done something on their end for me to keep having this problem during the years. I thought I paid for a year's worth of tech support from them and they will not honor this. I am tired of dealing with scams and I think AOL should fix my email problem promptly. I thought I paid $150 to AOL but it looks like the company I was speaking to in May is not a legitimate company. The problem is I called AOL to start with back in May. How could they connect me to a fraud company. I need some answers.

A recent story indicated the the us government was being responsible for charges at the scotland golf course. It failed to identify that those charges will be billed personally to president trump on the next statement that they send him.

Americans need to know that presidents and their families are responsible for all charges that are not apart of government work. Presidents are not allowed the use of money or credit cards for any type of payment. It all runs through the w h and is billed to the president as a personal bill...Which the president then pays to the government division that has billed them.

Lois forte

The Huffington Post is an ultra liberal company existing only to promote their liberal agenda on AOL. They are not a news organization and I am sick and tired of paying AOL for email service and being confronted with these lies everyday. Either the Huffington Post goes or we go. Why on earth an email company has to promote and pay a liberal organzation to push their agendas on our home pages is incomprehensible. They publish lies everyday that are unacceptable. Over the weekend Maxine Waters who is slightly deranged in her own right, called for violence against our President and his administration and she should be arrested. Instead, the Huffington Post headlines on AOL were: "Trump threatens violence against Maxine Waters." I am sick of the lies and deception. Either the Huffington Post goes or we get rid of AOL.

For a few weeks, when I sign into AOL a window appears and tells me that I am timed out. This happens when I type the last digit in my password to try to sign in. It is happening, twice in a row, at the same time, multiple times. Very bothering! This nuisance occurs after I Sign in and give my password. Emidately after doing this the window stating that I timed outcomes on, making me re-sign in and must give my password.!

AOL is currently not allowing people to delete their accounts. Their website says: "We apologize that the feature for enabling our users to cancel their username and email address is currently unavailable. We are working diligently to have this feature functioning by June 2018." It's June 2018. Still no option to delete.

Phoning customer service and posting on the company's Facebook page will yield no results. Instead, one gets a boilerplate: "Our team is still looking for a solution in order to restore the ability to cancel the account. We apologize and thank you for your patience."

Oath is asking users to agree to an invasive new policy, and those who would like to leave should have the ability to do so. Immediately. The fact that AOL is not allowing them to do so seems deliberate.

I called aol 800-827-6364 on 05/28/18 to request my 2 accounts be closed. I was told the system was down and to try the next day. I called 05/29/18 and was told by a representative that I would have to accept the oath terms of agreement first. I told her I wanted to cancel my aol accounts because of the oath agreement. She then said I would just have to explore the options myself to figure out how to close the account. I asked to speak to her supervisor. Her supervisor "nathan" said the system was down and it would be sometime in june (though he did not know when) before there was an application to close accounts. When I asked to speak to his supervisor, he claimed there was no one above him. How can they legally keep my from closing my accounts? I want these closed immediately. The oath agreement is a total invasion of privacy and allows anyone full access to all my information, whether it is on aol or not.

AOL's stories and articles have become so vile that in good conscience I can no longer be a customer after 17 years. They should be thoroughly ashamed of themselves. All they do is perpetuate negative sensationalism that only leads to further dissension -- the opposite of what this country needs today. Goodbye AOL, and if you don't straighten up, may the world see your gossip and anti conservative rhetoric for what it is... garbage.

I am a Verizon customer who was offloaded to AOL when Vwerizon ended email services. Kept my Verizon email address, and the switch was not too hard, although the AOL email set up is not as good.

Today, suddenly, I can only access the AOL home and news page on my PC, and if I go to sign in, or type in the address to go straight to email, I am brought back to the sign in page, and signing in only goes back to the AOL home and news page! Around and around ad nauseum!

Support? You're kidding, right? Chat does NOT give you chat, and asking for typical questions to be answered leaves you in a long queue o answers that are useless.

NO customer service, and NO reason to have this issue, except they want you to get out of Verizon altogether, and get an AOL email account.

NOT the way to entice me!

AOL sucked before, and they suck now!

This message comes up when I try to change password. I need access to my mail urgently.

"We're sorry...
You do not have any account recovery options for resetting your password.

If you need help now, you can call customer service at [protected] Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST).

To help you through the recovery process more quickly, we have generated a unique verification code for you. Please copy it down in case you are asked to provide it to your representative: 405728

Go to aol.com"

Based in South Africa, the number does not work.

Please unblock my account: user yashicasingh and allow me to change password and put in alternate email.

Discovered today that AOL has been charging my personal bank account for services attached to a person's account who has been deceased since October 2015. That individual used my bank account number and set up an account at $17.95 per month. I don't reconcile my account and the person who does thought that I had set up something and never thought to much about it. Finally asking, I informed them that I did not anything about it or what it was.

Upon calling AOL, Armondo, supervisor in an Arizona at the cancellation dept. told me that they don't do refunds, no matter what the reason. Even though he verified that I did not authorize the payments, he said AOL policy does not allow for refunds.

Think of the millions of dollars AOL is collecting from similar accounts, from $4.95 and up, mostly to seniors who don't do their own accounts.

I am very disappointed in aol gold. It is slow. Many features say coming soon. Why wasn't it complete before telling us we needed to upgrade? I click on an email and wait and wait for it to come in. I kept aol 9.8 for some of my information. I have been a customer since 2001. So very disappointed!
With aol 9.8 I kept receiving messages too slow, I needed a faster provider. I use google chrome now for facebook, netflix etc.

For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?

To Whom it may concern,
I am really tired of seeing in the daily headlines, "So in so's wardrobe malfunction" always about a beautiful woman. Isn't there anything more interesting to report? Why don't you report about men's zippers being down? It's stupid and it makes you look silly and shallow. Please change it or tell me how to keep this worthless nonsense off my radar.
Thank you
Tired of the ### AOL Customer for over 15 years
[protected]@aol.com

I have 2 accounts with aol the first account is about 12 years old w/o any issues regarding credit card use. The second account is about 2 years old and I pay $4.99 each month for each account. About 2 months ago I was informed I needed to upgrade my credit info. I have obediently upgraded about 20 times and get the same results...there is an error can't update. I went to the bank to reassure everything was fine with my card and it's not my issue. I have sent emails and notes to these geniuses w/o success. Right now I am waiting and will use this BS as entertainment and to see what they are going to do. Isn't that great a tech company that can't fix their system to get paid?

Deleting unread email.

When I read email, I normally delete it. However, I leave it there among unread email if I have a reason to refer to it again. Also, when I go through my unread email, I often delete items that I do not want to read, but may keep others which I have read but which I do not want deleted. This worked fine until the last few days, when AOL has started deleting whole batches of email both unread and read if I have read a few of them. In the last few days I have lost hundreds of emails which I had not read but did not want to delete. If I cannot stop this deleting of unread messages, I will have to get another email service. This will be very troublesome for me and I do not want to it, but what else can I do when AOL continues to delete unread maii?

ldq1997

I want to cancel my service and I'm going to the media and complaint under I get my aol e-mail back and easy to use with the click of the the button for my E-mail. Now you can call me, I have worked for the State of Illinois for 20 years and I will have an congressmen or governor contact you or send a letter.
The governor is a close friend, I don't understand you service which I've had for over ten years.

When I get on my computer to read the AOL.com news, I am disgusting. They may or may not put pertinent news on the front lines, but they are good at relaying the stupid skimpy outfits Hollywood stars are wearing. That's just one example of their junk mail. They totally release the same news over and over and even weeks later will repeat something uninteresting. I was involved in the Southwest Airline Debacle a couple weeks ago and it was a horrible experience; yet, I was amazed at the people who had not heard about it. My phone today released an alert news regarding the Delta Airline shutdown. I get on my computer and among all the headlines Delta was not mentioned. Then in small print below the headlines there was an article on it. What is up? That is more important than me hearing something silly that someone does. Wake up your news department! Darlene Oetgen

I've been a member of AOL since 1996. I've tried to cancel the service on numerous occasions due to the absurd amount of SPAM received. AOL always had more stalls than Santa Anita and the cancelation never happened. The last attempt was about three years ago and they begged me to stay at $11.00 per month instead of the $23.00 I was paying. 4 months ago I noticed that the fee was still $23.00 and never was reduced as promised.
I've spoken with several people about this situation and to a person the stories were similar. I have a new slogan for AOL; It's like the Mafia, "you can get in, but you can't get out". My only option was cancel the Credit Card that was being billed for the service...that didn't work either. I get messages when I do look at AOL that state I owe XXX.XX and they will have to cancel my service if I don't pay up! I received a call last week asking for payment. I asked them why I would I pay for a service that was free to new customers and was inferior compared to GMAIL. They offered to settle for 1/2; I countered with No, kindly go pound sand. I still have AOL.
How can you miss them when they won't go away!