Andersen 200 Series Narroline Gliding Patio DoorsQuality of manufacturing

We built a new house in the fall of 2013. During the winter of 2013 & 2014 we noticed major air infiltration coming from our patio door. Both upstairs and down. Contacted the supplier and they had both sets of door panels replaced. The door panels, due to lack of quality assurance standards were wider in the middle (across the door) than the top and bottom, causing the seal in the middle of the door to have a 1/2" gap, allowing air to blow around the seal between the stationary panel and the glider. The replacements are doing the same thing. They are going to replace them again. But what I didn't know is when the builders' painter finished the first replacements, he didn't get paid by Andersen. Now I am going to be held responsible for having the interiors of the doors stained and finished. It is going to cost me $400 for their screw up. It states in their warranty that painting, staining and installation are excluded in the warranty.

Dec 15, 2014

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