Amtrak / Disrespect
775 Pacific Surfliner
Solana BeachLos Angelesamtrak.com
After July 4th, the day of America's founding day which celebrate the premise of Freedom and
equality in this country, I finally realize RACISM and discrimination is subtly everywhere in this
country even they dare not clarify it publicly.
On July 5th, Sunday, the I took the train in Califronia From SOLANA BEACH (departs 7/5/09 12:
30 noon) to Los Angeles. The Train number is 775 Pacific Surfliner.
I am a Asian girl carrying a SINGLE slightly over-sized Luggage (2 inches oversize).
To be honest, it was slightly over 60 pounds. Amtrak allows me to take 2 pieces but I just get
ONE piece instead because I have to carry my Computer so it would be troublesome to separate my
stuff into 2 luggages when traveling. I need to have 2 hands to haul the 2 luggages at the same time. When I entered the Amtrak station I was a bit concerned about my luggage so I asked the guy who was selling the tickets in advance and he said it was ok as long as I carry it myself. I thought I can put it on first floor then I am capable of moving it myself because I can drag it. Later the train 775 arrived and my guy friend tried to help me carry the luggage up stair to 2nd floor, but in the process of getting up on the 2nd floor, a good-looking white guy with a dark blue hat in the LAST section of Amtrak said to me that the train is leaving so I have to ask my guy friend to get off the train right away. I have no choice but to ask my guy friend to get off the train even I am NOT capable of carrying the luggage myself upstairs to 2nd floor. After the train started moving, I tried to carry the luggage upstairs myself, but was having some difficulty because I am a very short (only 5'1) and weak girl who is not strong enough to do this independently, therefore, the process is a bit slow.
I was so SURPRICED that the White Amtrak guy in the Last section told me in a very COLD and
indifferent voice : "Pick it Up!"
I struggled and pushed the luggage up but still failed, so I asked him if I can put it in the
first floor somewhere. He said : "NO."
I said : "But the luggage is too heavy, I just cannot do it myself."
He said : "PICK IT UP! It's your luggage!"
I tried again but failed. It is too apparent that I am too weak to do this myself, everyone on
Amtrak can see.
He said: "PICK IT UP!!! JUST GO PICK IT UP!!!"
The voice was so mean and cold so I was a bit scared and SHOCKED. I have never seen someone so
mean on other Amtraks. I was quite satisfied with Amtrak Service except this incident. Amtrak 703, 704 San Joquains Valley has been providing me the Best Service I ever had. I am 100% Satisfied. The people on Amtrak treated customers with respect and smile, and had been very helpful.
He said again: "PICK IT UP! PICK IT UP!!"
Another decent Caucasian woman cannot stand it anymore, so she gently said " I can help you. We
can do it together."
After We 2 GIRLS finally struggled and finish the move of the luggage.
The White Amtrak guy said : "Just want to TEACH YOU a LESSON that you cannot carry Luggage that
Later when I saw him again, I have no idea why this white guy suddenly CHANGED his attitude when
talking to another Caucasian woman. He became extremely polite and helpful. Even the Caucasian
woman is only carrying a slight case, he asked her if she needs some help and smiled to her and
carried her luggage for her.
I did not said this White Amtrak guy was wrong in informing me the message that the luggage was
slightly over-sized, but he should not use this kind of manner with DISRESPECT and mistreatment.
It is an insult to an Amtrak Customer and young child who has hope to USA. It is totally not
Respecting a Human and presents a LACK of CHARACTER and SERVICE in Mass transportation. Also, it
is inconsistent from what the guy selling the tickets told me. My Luggage is not OVERTLY too
Huge, just ONLY 2 inches bigger (30 inches compared to the Limit--28 inches maximum).
If it is not acceptable, why not tell me at the very beginning? Why can't the Amtrak guy just tell me next time NEVER carry any over-sized Luggage even it's only 2 inches over size? I will definitely listen to him and avoid this kind of trouble as being un-cooperative of bringing excessive luggage, but he NEED NOT to use this kind of Attitude and trick to try to Teach me a Lesson by being disrespectful. Personally I feel like an Insult.
This has never happen in school even since I've been in the US, especially in California. The
professors who are well educated in our University treat me with respect and fairness. Most of
the Caucasians I met are very friendly and nice, except in this case on AMTRAK, which was a
total SHOCK to me. I liked the US very much because I think US is generous enough to tolerate
different people to enter this country, and they grant me the chance to live in the US, gives me
opportunity to be in the US to get educated (I pay out of my own pocket). They have great ideas
and promotes humanitarianism. They are open-minded and great leaders. They tolerates me to live
and study here even my ancestors had made no contrubutions to this country, which I was very
grateful and thankful to. Therefore, I think being on this land I need to be humble and thankful
to what was granted to me. I was taught from book that the Premise of US allows us to pursue the
happiness, regardless of our gender, race, even economic status. It is the character counts, not
the superficial appearance---skin color, race, gender, social-status, or even money in your
pocket. However, seems like it's only an ideal, and mean people in the real word are everywhere.
I thought US is different from my country, but seems like the WORST part of Humanity is all the
This is the most Sarcastic day, after July 4th, the celebration of the founding and Premise of
Anyway, I am going to change the luggage right away and avoid any trouble in the future, because the over-sized luggage is partly my responsibility of not being 100% strictly following the Rules, yet this kind of DISRESPECT is still not acceptable being a PAID Customer of Amtrak Service. Things can be negotiated, delivered and talked in a well manner sometimes, need not to use this kind of low level tricks of disrespect.
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