Americas Best Value Inn
reviews and complaints

I booked a room at the Austin TX south location yesterday on January 10 to stay until today, the 11. I went down to pay to stay in my room that I am currently in through the weekend. this man tells me that I have to leave and check back in at 3 or pay 25 dollars to stay in my room. it's an early check in fee he says but there is no policy stating that anywhere. how am I checking in early when I'm already in the room? on top of that when I checked in the manager yesterday (not the same man as today) told me there was burn holes in the blanket but that he would get me a new one. I never received it. there was trash from sanitary napkin behind the night stand. HORRIBLE EXPERIENCE

I stayed at one of your America's best values and had a horrible experience. I witnessed 2 separate arguments from 2 separate employees with one guest. Both times it made me feel uncomfortable and it was very unprofessional. I was going to stay 2 more nights after the first initial stay due to a death in my family. I chose to go to there competers down the street at the Holiday Inn. Which was more expensive which is what I was trying to avoid

I book a 2 night stay at one of your locations in Lincoln City from 12/30/18--1/1/19. When I booked, I selected the hotel, America's Best, that offered the pay at check-in option. We got to town a little early and went to see if we could check-in yet, most places allow that. We were told no, she checked to see if the housekeeper has cleaned our room yet, she told us to come back at 2 and we can check-in then. We left to get lunch and walked back into the hotel right at 2pm like requested. We were again denied check-in with the reason being "it hasn't been half an hour yet"...we were at lunch for 45 minutes. Left at 1:15 and came back right when she asked us to. We came back a third time to finally be allowed to check-in. I also checked my bank account and found that she had charged my card a couple hours before we were allowed to check-in, so I paid for a room that I was denied 2 times which is not acceptable or what I had chosen when looking for a hotel.
When we got to our room, we saw that the carpet was heavily stained and looked as in it had never book cleaned, the room was very cold so we turned on the heat just to have a worst smell come out of it, so our whole stay we had a cold room because the smell in the heater was horrible.
When I checked in, I was argued with about requesting a later check out a few days before. We had someone in the room above us who, all night and early morning, was stomping back and forth for hours and throwing things. It was so heavy we could feel the vibration through the bed from our wall. We were ignored when mentioning it to the same lady up front. The day we were supposed to check out, the housekeeper was about to unlock our door when my husband opened it to take stuff to our car, which was 2 hours before our check out time. An hour later, the same lady from check-in, opened our door as I was getting dressed, she did not know or anything, just opened the door. We still had an hour left before we had to check out.

Because of how dirty our rooms floor was, and how loud the person above us was and because of how rude the staff member was, we requested a refund so we could stay in a better hotel that we've been to before. We were told we are not allowed any refunds or to check out early we would have to pay a fee ontop of our 2 night stay price I had already paid.

We are asking for this situation to be remedied in some way. This is my second attempt at contacting America's Best Inn and Suites.

I would really appreciate a response back.

I purchased a two night stay the beds were so bad I could not sleep in fact I would say so bad they look like someone went to the junk yard to get a nasty beds for an abandoned house.. they have not made that type of bed is at least 20-30 years they were so broken down it caused body pains immediately you could feel the wires and springs plus the sheets were nasty and made me itch ...the floor was better comfort wise but smelled so bad I could not sleep on the floor.. I took pictures the bath tub had chunks missing showing rust the door had a previous fist hole they patched badly the carpet was nasty the manager refused to refund and was disrespectful when I showed them pictures .. My girlfriend is paralyzed so I had to stay up all night moving her so she didn't get bed sores... I had to leave and it ruined my 8 year old daughters Christmas vacation she was looking forward to Tahoe but all we did was waste time burn up 120 in gas to get there and back they stold my 206.00 and were rude they run a flea bag motel at best... I have tons of pictures and a video I will be posting this all over until I get my refund and an apology .. look at the date they had on the bed I guess that's when they got it but that type of pin strip has long been out of production... those mattresses are from the 60's to 70's

On Dec 31-Jan 3 we booked a 3 nights stay at America's Best Value Inn, Satellite, Beach, FL through www.orbitz.com. We spoke to the hotel staff that we would like to extend our stay until Jan 7, and agreed to pay it on the 3rd. On the 3rd day we were late in paying the rent and outcasted my disabled son and mother in law from the room, together with throwing our valuable stuffs outside the room. Me and my husband were out for an important matters and went back to the hotel after talking to the manager on the phone. He was screaming to us instead, threatened us to be arrested, yelling, rude, inconsiderate and no empathy to us. Considering myself disable with other disable son, no even sign of accommodation and consideration. We called the police and still we have been outcasted secondary to the manager's refusal to do business.
This is the worst nightmare that ever happened in our lives as in related to very poor costumer service. This type of person should not execute business to the community if this arrogant and rudeness behavior displayed to the costumer. It seems that the costumer right has been rejected plus the ADA act benifits. It is a very inhuman behavior to the costumer. Where does our rights went? We are calling the attention of the corporate people to pay attention to this matters. How can our costumer service rights be preserved if none in the cosporate side will take action to this matter? Please do so...it should be treated fairly. It is not all about money, it's all about quality services provided to the safety of humanity.
We been hurt emotionally due to the verbal abuses uttered by the manager to our family.

Property is east of downtown and pretty beat up. Needs repairs, paint, carpet. TV not working well, toilet not working well. Stayed two nights but disappointed. Not well managed or maintained. Sad. Very glad to check out of there. Looked like they allow people with drug/alcohol and other problems stay there. Uncomfortable.
The daily surface cleaning seemed ok...sheets, vacuumed rug...

On December 30, 2018 at approx. 9:35 PM the triple AAA tow truck from ROSSNAGLE auto service in Phillipsburg, New Jersey called the above America's Best Value Inn to see if they had a room since he claimed he could not start my car.
The hotel/motel claimed to only have only one non smoking room available, a king size bed on the ground floor for $100 a night plus tax, plus $15 for my dog. There are no other hotels/motels in the area. I arrived at around 10:15 PM. The women at the desk agreed to take $5.00 off but not less though I pointed out online there was a price of $58-75.00. She told me the manager Ray would be in the next day and I could speak to him. I also asked for a late checkout since I did not know when the car would be repaired. She said she did not know his last name and there was no card or listing in the lobby with the managers name, which is required by law.

When I got in the room I found fresh makeup spots on the bathroom wall, dirt in the sink that had not been scrubbed off. I started to clean it and then realized that I needed to take pictures. I decided to sleep in my clothes incase the bed was also dirty. I did not sleep on sheets, rather on top of the sheets in my clothes. I have pictures. The carpet was dirty and the glass windows were filled with some sort of smudges and fog (a bit brown on my hands when I touched them). I complained to the AM person named Ululee (pronounced Ulee), who said she could not get in touch with the manager. She came to the room and saw the dirt in the bathroom. The room phone also did not work, though it was plugged in on the phone and jack outlets. That was about 8:30 AM. At 11:50 I still had not heard from any one on the property with a supervisory capacity. I decided to call the Americas best Value Inn customer service number and was put on hold for over 15 minutes. They claimed they only deal with reservations when someone finally came on. At around 11 AM, the housekeeping manager, who said she works as the assistant manager would not give her name. She sad she had no way to go into the system to correct the overcharge and it would have to wait until Wednesday when the manager returned. She also refused to give the Manager's full name.

I am looking for a complete refund...I could not use room phone, had to clean the areas in the bathroom before I could use it and slept in my clothes just in case the bed was as filthy as the room. I want an apology and an explanation about why there is no housekeeping oversight, nor a listing of appropriate manager. I want an explanation about why I was overcharged (the place WAS NOT FULL) for a non smoking room (I am a lung cancer survivor) that was not clean. I would like the FTC to investigate RLH corporation and it's subsidiary hotel and motel brands as regards franchisee training, and compliance with state health and business regulations.

Thank you.
Marcia Kannry
PO Box [protected] Collins Road
Allentown, Pa. 18109ON December 30, 2018 I was towed to the Americas Best Value Inn and Suites in Phillipsburg, NJ.

The manager I talked to was very rude and he straight told me if I did not like his policy I can have my money back and go anyplace else he said I am here to do business nit let people in early yes I wanted to check in early cause there is snow on the ground and I have a toddler. I did not have the extra money to pay him but he was very rude with no customer service at all I think I'll go someplace else I wonder how many rooms you loose just cause of his attitude

My daughter and I were at the America best Inn in Livonia, MI. A roach was crawling across the night stand during our stay. We left the room and went to the lobby to speak with the customer service rep, I advised him of what we seen. He states that he can move our room but could not provide my refund for the duration of my stay (I paid for a week). I ask for his manager and he stated that he wouldn't be in until Wednesday after the holiday. I informed him that I did not want another room because how do I know there are not roaches in there a well and that I was not comfort with that. He was not trying to provide me my money back because I did not pay to sleep with my roaches. He then states that he would have to charge me for the entire day and the remaining balance I had left over would be $40. I informed him that I paid $330 for 7 days which means Im still owed $100-150 because I do not feel as though I should be charged a whole day and the reason I'm leaving is not because I wanted to but to elements are unacceptable. I need to speak to someone ASAP.

I rented a room at America's Best value inn on November 27th 28th and 29th.I was taken to the hospital on November 29th somewhere around 7 p.m. . I was admitted to the hospital and I also contacted Manny at the America's Best value inn. I told him that I was going to be released he said I had until noon to pick up my stuff or it was going to be a $25 storage fee plus $10 a day. They ended up admitting me and I did not get released until last night November 30th around 10:30 p.m. . I called America's Best value inn and the front desk clerk told me to wait until today December 1st so that I could speak to Manny about the storage fee in the daily fee. I never signed anything or read anything stating that there would be a fee of any kind if I could not pay for the night or the next night. Please let me know if this is protocol I do not have the money to pay to get my things back but I would like my things back everything I own was in the room. The room number was 245. I feel like I should be able to hit my belongings without having to pay. Thank you in advance.
Dana Atkinson

I made a reservation I was tired trying find a safe place to stop for the night got at this location after a while I was talking on the phone I had my dog with me in the room I saw something crawl in his water and it was a roach I took a cup and put it over the roach and put it in a baggy and took it to the person on duty said he could only move me rooms and I refused stating that I did not want another room because if there in one room im not risking it being in another he then said I had to wait for the manager at 7 and so I let my daughter sleep and took all my stuff and put it In My vehicle I took a shower and 2 out of three towels I would like my money refunded