American Mattress / refund or voucher

Chicago, IL, United States Review updated:

American Mattress issued me a merchandise return voucher for a mattress that I returned unused and still in the original plastic wrap a week later. The mattress was too small for me. They would not give me a refund. They send it back to the manufacturer for credit and I got the voucher which I have no use for. Even worse, they reduce the voucher amount gradually until it disappears completely. How nice. I wonder what my chances are in small claims court to settle this once and for all. The president is Michael Kenna.

Dec 31, 2014
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  • Mk
      1st of Jan, 2015

    Most mattresses are NOT returnable for any reason. You can usually get a replacement within 30 days if you have a problem with a defect of some kind but it sounds like you just bought the wrong size. You are lucky if they offered you a voucher and it more than likely said it was good for 30-90 days.

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