Menu
Write a review
File a complaint
CB Mattresses American Mattress 2302 Harlem Ave, Riverside, IL, 60546, US
American Mattress company logo
American Mattress
reviews & complaints
American Mattress company logo

American Mattress

2302 Harlem Ave, Riverside, IL, 60546, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
11:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 7:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
M
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Mattress - serta queen icomfort perfect base

Bought a motion base for my mattress set. Was told by the sales person I had a four month trial in home return basis. On July 12 2011 I returned the mattress because it was uncomfortable. Wanted also to return the motion base but was told that was nonrefundable. That was not told to me when I purchased this product. On July 14 2011 the motion base got stuck in a upright position and wouldnt work anymore. Went back to the store and complained again. Insisted they take back this defected product. They refused again. Stated, they would send a repair man to fix the motion base. With all the false salesmanship practices I have dealt with have made me not want this product anymore. Note I bought this product on July 4, 2011. Please help me with this problem. My name is Margaret Vallo 2646 S. Harvey Ave. Berwyn, il. [protected].

Read full complaint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
martha william
Ashburn, US
Send a message
Oct 09, 2018 12:30 am EDT

good really nice this is..

A
A
American Mattress
Chicago, US
Send a message
Jul 21, 2011 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Mattress would like to apologize for the issues you have encountered with us. Everything has been addressed and resolved. Your mattress has been exchanged like our policy states, and the non-refundable adjustable base as discussed at time of sale has been repaired by the manufacturing company. For your inconvenience, please accept (2) of our Italian Memory Foam pillows.
American Mattress