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American Homeshield / air conditioner unit

1 United States
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i have been a loyal paying (89.00 per month) customer of American home shield for over 12 years on June 17 2018 a/c unit stopped working called American homeshield and they sent out 2 inexperienced repairmen from temprite heating all they kept trying to do was sell us one of their units they supposedly fixed a/c it worked for 5 days then it stopped again my wife called back they kept giving her the runaround wanting to send the SAME company back we refused so they finally agreed to send a different company (long lane home services) they were very knowledgeable as soon as they opened the a/c unit up it was full of oil and coolant and had a gaping hole in the condenser the technician told me the unit was shot and I would need a new a/c unit the next day my wife called American home shield they told her the unit was ordered july 2 and would be sent to long lane to be installed Friday July 6 not to mention it has been 96-98 degrees for 6 days my wife has asthma had to go to doctors 2 times we watch 2 infants who had to be placed in other homes. Here it is July 11 still no a/c service from home shield has been absolutely horrible at best there is nobody there that can help you they just don't care or they don't know I spoke to 7 reps they all say the same thing like robots they read answers off of cards when you ask for a supervisor they are always busy and you get disconnected we have been lied to constantly today we found out a/c unit still wasn't shipped out this company STINKS I should be compensated for my inconvenience

Jul 11, 2018

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