Menu
American Home Shield [AHS]
American Home Shield [AHS] Customer Service Phone, Email, Contacts

American Home Shield [AHS]
reviews & complaints

Learn how the rating is calculated

1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for American Home Shield [AHS] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of American Home Shield [AHS]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Home Shield [AHS] reviews & complaints 1344

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest American Home Shield [AHS] reviews & complaints

ComplaintsBoard
S
2:48 pm EDT

American Home Shield [AHS] a/c repair service response too long.

Hello guys. I've been a customer for a long time.
Fan motor outside unit went out last night 6/21/18 around 9pm. Called in a service request and I contacted the vendor (severe climate control) this morning to let them know I was without a/c completely and needed someone out today to change this fan motor. They said monday was the best they could do, period. Well, that's not going to work in the heat of summer. So I called ahs and they said that due to the contract with the vendor, monday was within the time frame allowed and they couldn't call out another. So I had to take it upon myself to call and get someone out today. Succeeded with village plumbing and cooling. They (certified tech.) showed up in about an hour and a half. Changed the fan motor and I am up and running. Now that is service. Cost me about $800.00 out of pocket.
I am asking two things of ahs.
* when it comes to a/c in the summer especially. Have options as far as making sure a vendor can accommodate at least a 24hr fix when a/c is completely down. All that has to be done is making various calls to find a vendor that can assist in this timely manner. That's what I did. Especially for small repairs such as a fan motor.

* would you be willing to reimburse me for the attached invoice $799.95?
As you will see, I also had them install a surge suppressor which will prevent component failures due to potential electrical surges. Ahs should appreciate that. My cost.. No worries.

Knowing that the a/c vendors are swamped this time of year should encourage my first suggestion. Talk about making customers happy.

Please review and let me know your thoughts.
Jim johnson
[protected]
12942 oakwood manor drive
Cypress tx 77429
[protected]@gmail.com

Read full review of American Home Shield [AHS]
View 0 more photos
Update by 2016 Silverado
Jun 22, 2018 2:53 pm EDT

Hello guys. I've been a customer for a long time.
Fan Motor outside unit went out last night 6/21/18 around 9pm. Called in a service request and I contacted the vendor ( Severe Climate Control) this morning to let them know I was without A/C completely and needed someone out today to change this fan Motor. They said Monday was the best they could do, period. Well, that's not going to work in the heat of Summer. So I called AHS and they said that due to the contract with the vendor, Monday was within the time frame allowed and they couldn't call out another. So I had to take it upon myself to call and get someone out today. Succeeded with Village Plumbing and Cooling. They ( Certified Tech.) showed up in about an hour and a half. Changed the Fan Motor and I am up and running. NOW THAT IS SERVICE. Cost me about $800.00 out of pocket.
I am asking two things of AHS.
* When it comes to A/C in the Summer especially. Have options as far as making sure a vendor can accommodate at least a 24hr fix when A/C is completely down. All that has to be done is making various calls to find a vendor that can assist in this timely manner. That's what I did. Especially for small repairs such as a Fan Motor.

* Would you be willing to reimburse me for the attached invoice $799.95 ?
As you will see, I also had them install a surge suppressor which will prevent component failures due to potential electrical surges. AHS should appreciate that. My cost.. no worries.

Knowing that the A/C vendors are swamped this time of year should encourage my first suggestion. Talk about making customers happy.

Hide full review
ComplaintsBoard
E
11:06 am EDT

American Home Shield [AHS] air conditioner

This is Mrs. Sheree McRae and I am writing you reference my house at 329 Gardenia Drive Evans, GA 30809.
First of all, I'm a disabled vet and have been with your company for over 14 years. I have never encountered as many problems as I have in the past month and a half reference the AC. We even had two major appliances replaced without problems. The upstairs unit was not working properly and apparently every tech sent out was not capable of diagnosing the system correctly. One company states all is fine and after being sent back out several times, stated over $2000 dollars out of our pocket would fix everything. Total Air, a 2d company (by our request because of distrust of the 1st company), was sent to reassess the system. They stated it was only a valve and we had to pay them according to your rep over 450. The system didn't last an hour after they left and NO air again. Total Air was scheduled to go back out to the house on the 15th and NEVER showed up. The tenants took off work to be there and after they didn't show, they contacted the Realty Management Company. So the realty company sent out Mobley Air to diagnose the problem; at this point both units had stopped working since Wednesday the 13th. I spoke to James in the authorization department today around 1118 and he gave me a wrong email to have Mobley send their report from Friday the 15th. It's 104 degrees outside and a small child lives in the house. No one should be forced to live like that; that's a detrimental situation now. I purchased a portable air unit until AHS rectified the problem, now with both units out, the electrical bill is going to be astronomically high. As James stated something has to be done quickly now. James stated he could send a totally new company out and I asked if AHS can just use the report of the company that went out when Total Air didn't show. He stated "YES" and to have Mobley email the report and as soon as received AHS would contact me to let me know the help they can give. I know some parts are covered according to your rep; like the air handler, coil etc.
You have always been professional and expedient when it came to any problems we had encountered in the past but this time you dropped the ball. The system has been patched by your techs and now this.

Please help us get resolution this week.

Also I would recommend that all of your reps are on the same page with the information they provide. We, my husband and I, were told that if the 2d company went out and the report was totally different then AHS would find out why. We were also told we could decide what report we wanted to use, the 1st, 2d or cash out but when we called the rep stated that the 2d report had to be used because a 2d opinion requires the company to do a complete diagnosis. When I stated what the other rep said, he said that was incorrect. When I asked what was checked, he stated he didn't know because the company didn't put it in the report. Now something is not lining up because if AHS want to give the customer the best possible service, a full detailed report should be required of all companies.
Please review the ticket, estimate ad report emailed to you today by Mobley Mechanical Construction Services 6/18/2018 @ 1700.

Thank you in advance and look forward to someone contacting me tomorrow explaining everything and the solution.

Shereè McRae [protected]@gmail.com

Thank you for contacting your home warranty company, we are in receipt of your email. Should we have an questions or concerns regarding your request we will contact you within 7 business days.

***Please do not respond to this email - it is used for distribution purposes only.***

Read full review of American Home Shield [AHS] and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chance Kirkwood
, US
Jun 22, 2018 12:51 pm EDT

I wish i had read all these complaints before I signed up with these crooks. I am fighting with them now as they finally sent someone out to handle my tenants plumbing problem after a week and now are refusing to reimburse me for the fees I paid to an outside company to do work I paid them to do. Sickening, pitiful, game runners, criminals like Trump and as a Realtor I will NEVER send them business. I have been on hold for over 30 minutes and now holding to cancel the contract.

ComplaintsBoard
P
9:07 am EDT

American Home Shield [AHS] continually being charged for discontinued contract

My contract #[protected] has been cancelled since 10/2016 but automatic charges are still being taken out of my Bank of America account. I have talked to 3 Customer Service representatives since May and faxed my bank statement to the number provided. I spoke to Carlos this morning and I feel I am still getting the run around. Payment continues to be taken out, June. 18, 2018 for 52.99 even though they have been made aware of their error. I am due an expedited refund of $1059.80. I would like this matter taken care of immediately as I am being charged for services not rendered.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
J
6:06 pm EDT

American Home Shield [AHS] 10 weeks of hvac hell in south texas

We live in south Texas near San Antonio where it is hot in the summer. Our home central HVAC system stopped working April 1, 2018. We immediately contacted American Home Shield because we have had a home warranty with that company for several years.

American Home Shield sent a technician to our home during the week of April 2-6. He evaluated the system and said we could use our American Home Shield home warranty to repair the system by replacing only parts that were broken or we could pay ourselves to replace the complete system without help from American Home Shield.

We decided to use our American Home Shield home warranty, being told the system would fine once it was repaired. This would cost us much less than paying to replace the entire system ourselves. However, we had no choice of which HVAC company we could use for the repairs. We were required by American Home Shield to use Quantum Mechanical of San Antonio.

In the 10 weeks that followed, American Home Shield sent technicians to our home more than 20 times. The technicians from Quantum Mechanical did not wear uniforms or name tags. They always came to our home in unmarked vehicles without the company's name or state license number displayed anywhere. The owner of the company seldom answered our calls and came to our home only once during the 10 weeks when his technicians made at least 20 service calls to our home.

Throughout these 10 weeks, we repeatedly called service representative at American Home Shield. Often we would only get a recorded message and leave a voice mail asking for help. The response was slow and often took more calls from us. The results were always the same. After more days of summer heat, the guys from Quantum Mechanical would return.

In those 20+ service calls, technicians from Quantum Mechanical fixed leaking refrigerant lines in several places, replaced the compressor and fan in the outside unit, and replaced the air handler and drain pan in the attic. American Home Shield would not authorize replacement of the entire system, just repair of what was broken.

Numerous times the technicians from Quantum Mechanical would get the unit to cool for a few hours or days and then stop working. Thee technicians would return a few days later to deal with new issues.

On one occasion, the technicians said the problem was in our home breaker box/electrical panel. The 2 50-amp breakers that controlled the current to the AC were ruined, probably from all the strain put on them by the various repairs and modifications done to it. So we paid an electrician to replace those breakers.

Twice during these 10 weeks the system malfunctioned and water poured through the ceiling in the upstairs hall. The damaged sheetrock is quite visible but the technicians said it was not their fault. The service representative at American Home Shield did not seem to care.

Last week, on Monday, June 11, the technicians returned and got the system to cool again. It did for a few days but stopped on Thursday June 14. We called immediately but had to wait 4 days for help to arrive. Call to service representative at American Home Shield just went to voice mail.

After several more phone calls, the technicians returned today, Monday, June 18, and replaced the damper board in the air handler in the attic and replaced the thermostat in the downstairs living area. Yet, the system still would not cool.

They then discovered that the system was empty of refrigerant/freon because of a new broken line in the outside unit. They said the break was one they could not repair. They would need to get approval from American Home Shield if possible, to order a new part to replace what was broken.

After 10 weeks of putting up with the incompetence of Quantum Mechanical and the inability and unwillingness of American Home Shield to help us, I told the technicians to get their tools, leave immediately, and not return.

We still have no AC after 10 weeks thanks to American Home Shield. I want every home owner to know how American Home Shield treats its customers. By the way, my wife and I are both licensed Realtors.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
R
5:00 pm EDT

American Home Shield [AHS] freedom a/c

I notified AHS that a/c was not working. They accepted payment of $75 on my credit card. Sun. a rep. of Freedom a/c repair called and set up an appointment for today from 11 until 3. At 2:45 I tried to call Freedom to see if their repairman would be out. No callback. I tried to leave a message but told their machine was full and they could take no more messages! It is now past 4:00 and still no call...
Perhaps your company should employ more than one co. to use/ freedom is not what I pay you for!
Ruth Foster

Read full review of American Home Shield [AHS]
Update by Ruth Foster
Jun 18, 2018 5:02 pm EDT

No one has returned my call

Hide full review
ComplaintsBoard
L
2:39 pm EDT

American Home Shield [AHS] plumbing

I paid 2 service fees because the plumber did not know that the issue was all under the sink - in other words - the problem was with the plumbing. The plumber came early, was very polite, but said he had never seen the water back up into the dishwasher as it had done on me.

When the Whirlpool man arrived about 6 hours later, he said that it was not a dishwasher problem, but a low lying hose located under the sink, far away from the dishwasher. He raised the hose - problem solved.

I had paid for 2 services, and AHS seems to think that this is all my problem, because I was not able to fully explain the issue online, and therefore requested 2 services.

I was on the phone for nearly an hour trying to reach a supervisor and was then given the number of a contractors relationship person. She sounded very off handed and like she was too busy to even make the recording so that she could call back at a later time.

I fault AHS execs for all of this - their customer service stinks because they do not care about the customer - and it shows!

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
A
2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] rude authorization team member

at 2:25 pm on 6/15/18 I was talking on the phone with a service member that was rude to me and in no way helpful, so I requested to know her/his name (it is hard to decipher, as this person sounded like an older woman or a man that has a very high pitched voice but she would not give it to me. I talked to someone else in the customer service, but they would not allow me to speak to the supervisor nor they would give me the name of the agent I spoke to. She just said that she would write the complaint in the system and for 30 minutes we would go back and forth with me requesting to speak to the supervisor and her telling me to wait and then again telling me again that she will send a complaint and not giving me the chance to speak to the supervisor. I spoke to the other agent somewhere around 2: 30- 3 pm. The name of the manager that refused to talk to me : Toni A (I don't know if it is true, because she did not give me the last name on top of that she hang up on me when I tried to address the repair issue as well.
The name of the second person that I spoke with that refused to give me the name of the manager and was telling me not to worry about the complaint, that she wrote it down in the system is : Jasmine (she won't give me her last name)
Anyways, the whole customer service division is unprofessional.
Very unpleasant experience. I am considering to end my warranty with your company. I have been waiting for a month to have my dishwasher fixed and on top of that your customer service is covering up for each other. This makes me fee that this company is a scam
The account number is [protected], my address is [removed]

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
T
7:10 am EDT

American Home Shield [AHS] kenmore washer

I had AHS for over 5 years. This is the first worst experience I had from them. These contractors they have are not reliable. Sunrise to Sunset been out to my house 3 times and my washer is still not fix it's going on a month. They schedule an appointment with you and don't show up. Every time they come out they have to order another part these is like the fourth part they are ordering. I the warranty so I don't have to go to the laundromat this is not right.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
W
10:16 am EDT

American Home Shield [AHS] a/c service request

Recently we submitted a service request for a non-working A/C unit and the company servicing the request came out and trouble shot the problem and advised my wife and I that the problem was the entire unit needed to be replaced. He mentioned that the previous company that did repair service on the unit basically was putting a Band-Aid on the system that was worthless because each of the past years we had trouble with the unit. He mentioned that due to working with AHS that he would have to submit the work order, wait for AHS to order the part and then schedule a time to come out to replace the unit. Almost a week goes by and we called the company several times with no response. Finally we get the representative that came out and he said he had a death in the family and wasn't able to come out to fix the problem until he finishes his personal family business. Now this leaves me and my family sweating in a house with no A/C. We tried to call his company to ask where is the backup person to finish the job and it took some time getting ahold of the office management and finally they tell us there is no one other than him. They mentioned they only have 2 people servicing their entire business. To me that is ridiculous and not fair to me and me family. Why not have someone either as a backup or on standby in case of emergency. We have wooden floors in our house that is sweating. Possible mold/mildew starting to buildup, my wife has bronchitis and this is the kind of service we are dealing with.

I do understand my policy and there could be delays but this is entirely unfair to me and my family having to sleep in a house in the summer month in the state of Mississippi with no A/C and dealing with a company who failed to provide adequate service. I am paying entirely too much for my house to have to sit and wait around to get this resolve. I do not have the money to pay someone on my own to fix this problem is the reason I took out this warranty service years ago. I need someone high in the corporate management chain to assist with this problem. We are also scheduled to leave for vacation tomorrow night for 10 days and cannot afford to leave my house closed in for 10 days with no A/C and that would also cause more complications to my property that I would have to deal with. I am urgently asking someone please help with this matter ASAP.

Regards,

Kevin Watson
Property address: 12340 Trish Blvd.
Biloxi, MS. 39532

Read full review of American Home Shield [AHS] and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ruth Foster
, US
Jun 18, 2018 4:48 pm EDT

I notified AHS that a/c was not working. They accepted payment of $75 on my credit card. Sun. a rep. of Freedom a/c repair called and set up an apt. for today from 11 until 3. At 2:45 I tried to call Freedom to see if their repairman would be out. No callback. I tried to leave a message but told THEIR MACHINE WAS FULL AND THEY COULD TAKE NO MORE MESSAGES! It is now past 4:00 and still no call...
Perhaps your company should employ more than ONE co. to use/ Freedom is NOT what I pay you for!
Ruth Foster

ComplaintsBoard
D
8:15 am EDT

American Home Shield [AHS] air conditioning unit

I am writing you to inform you of the unprofessional experience I am having with American Home Shield. I reported a Request Service on my Central Air Conditioning Unit on May 22, 2018 and it is now June 12, 2018 and my Air Conditioning Unit is still inoperable. AHS assigned Total Air Care as the organization to repair my spoke with a representative from your organization on October 28, 2016, in reference to replacing my Dryer Air Conditioning Unit. Total Air Care determined that the compressor was bad and AHS agreed to replace it. I was informed by AHS on June 04, 2018 that Total Air Care would replace the compressor, they only need me to call to agree to pay for the refrigerant. On June 05, 2018, I called Total Air Care and agreed to pay for the refrigerant. Total Air Care informed me that someone from their organization would call me within 30 minutes to setup an appointment to come complete the work on my Air Conditioning Unit. I called Total Air Care 03 more times on June 05, 2018 and once on June 06, 2018 because no one from their organization called me. I was given the same response, someone from our organization will contact you within 30 minutes. I then called AHS and explained the situation to them. A representative from AHS called Total Air Care and Total Air Care told AHS they were waiting on me to approve the additional cost for the refrigerant. AHS explained to Total Air that I had previously approved the cost. AHS, Total Air Care, and I agreed on an appointment for June 11, 2018 between 2:00pm - 6:00pm EDT. I received a text message from AHS on Wednesday, June 06, 2018 stating, "Hi DWAYNE! Your American Home Shield service appointment with TOTAL AIR CARE INC has been scheduled for June 11th, 2018. Your technician will arrive between 2:00pm - 6:00pm EDT. Reply to this SMS if you have any questions. I replied,"Thank you very much."

On June 11, 2018, I took the afternoon off from work due to the agreement between AHS, Total Air Care, and me. Total Air Care never came to my house. I called AHS on Tuesday morning, June 12, 2018 to express what did not take place. AHS representative called Total Air Care and spoke with a person there. AHS informed me that Total Air Care would contact me to reschedule the appointment because they couldn't believe they forgot to come to my house. I informed the AHS representative that was unacceptable because I have been without air close to 30 days now. The AHS representative asked me have I purchased any cooling accessories such as fans. I informed the AHS representative no, because I didn't expect to be without air this long. The AHS representative then informed me that there is nothing AHS can do since Total Air Care has already been assigned the Service Request and has diagnosed the problem. I informed the AHS representative that that was unacceptable because my family and I pay our AHS bill and we should not have to sit in a house without A/C. The AHS representative informed me that there is nothing else AHS can do about my A/C, I would have to wait on Total Air Care to contact me to reschedule an appointment.

Unfortunately, this is not the first time I have experienced this type of unprofessionalism with Total Air Care. I submitted a letter to AHS on May 04, 2017 in reference to the same procedures. I lost over $240.00 in wages that day and have lost it again this year again.

I called AHS Corporate Office and explained everything that has transpired thus far. The AHS Corporate Office Representative informed me that her supervisor was aware of the situation and would contact. It is now 9:30pm and no one from AHS has contacted me.

As a faithful paying client, I or no other client should be treated in such an unprofessional manner. I pay my account in accordance with the contract agreement and I have already paid the $75.00 Service Request Fee, however AHS is not adhering to the agreement of the contract. I feel like I am getting the run around and my family and I are suffering in a sweltering house and nothing is being done to correct it. I have missed a half day of work and pay and will eventually have to miss more time and pay pending the work being completed on my Air Conditioning Unit.

Thank you very much.

Dwayne M. Brown
US Army (Retired)

Read full review of American Home Shield [AHS] and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ruth Foster
, US
Jun 18, 2018 4:52 pm EDT

I notified AHS that a/c was not working. They accepted payment of $75 on my credit card. Sun. a rep. of Freedom a/c repair called and set up an apt. for today from 11 until 3. At 2:45 I tried to call Freedom to see if their repairman would be out. No callback. I tried to leave a message but told THEIR MACHINE WAS FULL AND THEY COULD TAKE NO MORE MESSAGES! It is now past 4:00 and still no call...
Perhaps your company should employ more than ONE co. to use/ Freedom is NOT what I pay you for!
Ruth Foster

ComplaintsBoard
S
3:18 pm EDT

American Home Shield [AHS] bosch dishwasher

I reported that my dishwasher was not working April 25, 2018. Today is June 7, 2018 and after 4 technician visits and multiple parts ordered...my dishwasher still doesn't work! I was assured that a supervisor "Pam N." would call me Tuesday morning, but I'm still waiting.I was just on hold with AHS, for 45. minutes and there is not one supervisor/manager that can take my call. They will get back to me within 24-72 hours. A and E Factory Service is totally inept as is American Home Shield. Non existent customer service! I have missed multiple hours at work to await technician's visits as well as hours on hold.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
N
1:30 pm EDT

American Home Shield [AHS] everything

The absolute worse experience I have ever had. I am now looking into possibly taking on a law suit which I am sure after reading these other comments I would not be the first! I have been dealing with an issue with my heating and cooling for 8 months now. Over 15 visits and 2 contractors later and I am still here with no AC. Every time I call they claim they are helping but they aren't. The contractors they use do not answer the phone and do not show up on time. They are simply making money off of them and us. At this very moment I am waiting for a contractor to show that was supposed to come hours ago. I called AHS and they had the nerve to say I should hear from them in 4 hours but yet I have been waiting over a week just for the appointment. Everyone does not have the funds to hire and outside contractor hence the reason for the warranty. I sent them this link to view not that it would make a difference but they need to see how horrible they are!

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
L
5:36 pm EDT

American Home Shield [AHS] toilets

I submitted a claim to American Home shield on my toilets. They sent different contractors. On 5/17/18 Best way mechanical came out replace new parts on the toilets due to they would not flush on invoice#38606, during the repair they brought in electric saws and cut bolts and took the tanks from the toilets during that time they must have cracked the toilets. After they finish the toilets were leaking really bad' I ran out to their truck and got the guy before he left my drive way. he came back in and said it would stop but it did not. I call their office the same day after they left my home and american home shield and reported the repair and the problem. I made an appointment for them to come back and fix the problem. However, on 5/21/18 The
contractor came out said the toilets were cracked and needed to be replaced on invoice#38737. American home stated when the contractor sent them their report the said i Cracked the toilets. I explain The toilets were not working due to their repair and the water was turn off waiting for them to come back out to fix the problem. per the supervisor Marcus at american home stated that they admitted to cracking one toilet that, s why it got replace. BUT WOULD NOT REPLACE THE OTHER TWO THAT THEY CRACKED. american home stated this was not covered in my contract. Why send some one to my home with an F score from the BBB. I trust american shield with the contractors they send to my home and is and always will be a valuable customer I really need my toilets replace. I have been through the ringer behind this problem. At the point where I had to raise the tank top to flush bo bo. Not sure how I went from not flushing to cracked toilets I never turned any bolts nor use a saw..

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
E
9:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] dishwasher

Service company technicians not knowledgeable about Bosch dishwasher. 2 1/2 hours & unable to diagnose problem. Asked for owners manual & admitted did not know how to take apart machine. Co. Advised AHS not qualified to work on machines & another company would need to be called out. Broke door of machine. Drug it across porcelain tile without furniture pad, scratched & chipped tile. Also, marks on front of machine not removable. Why was this company sent in the first place when they clearly don't work on Bosch. And, AHS asks for brand of appliance.

Read full review of American Home Shield [AHS]
View 0 more photos
Hide full review
ComplaintsBoard
J
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] bathroom sink repair

After making a call for service, it took several days for the plumbing contractor to come to the house. One of the bathroom faucets was not working properly and there was a leak under the sink. The plumber came on May 22, a Tuesday, did part of the job and said that he would be back on Thursday to finish the job. The next day, Weds., we got a call saying the plumber had not yet secured the part he needed and indicated that he would be back the following Thursday to finish up. Several days later I received another call saying it would take another week to get the part and the job was set for the following Thursday. After my complaint to American Home Shield about the length of time it was taking for the repair, they advised that the job would be finished on Wednesday rather than Thursday, one day earlier. The plumber came on Wednesday. This morning I wanted to have the sick hold some water. The plunger didn't work. A water line under the sink had been moved so the plunger hit it and would not go down. I called the contractor and now they will not be able to get back to fix the problem for 4 days.
I am very unhappy with this contractor that American Home Shield has selected to perform plumbing repair work in Henderson, NV. It's been over 2 weeks and there is still an issue. It is apparent that American Home Shield selected the low bidder for their use and "we get what we pay for". This is the first time I have used this home warranty service and if this is a sign of how repairs are going to work, I will seriously consider changing my home warranty company.
The contractor in question is Air Pro Master in Las Vegas, NV.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
D
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] microwave

Since I have been a customer I have nothing but problems with American Home Shield. I started in March 2018.The first problem was my Kenmore refrigerator stopped working I called AHS and was told a service tech would be out in a week so much for getting service quickly like your add says.The service tech came out and checked the refrigerator out and decided the control board was bad.After ove a week the part came in and a few days later the service tech came out and replaced the board.The new board did not fix the problem.I heard nothinf from AHS for about a week I had to call to find what the hell was going on.AHS rep told me the problem was assigned to another company.After about another week The other company came out and said the compressor was burnt.Again I heard nothing again I had to call to find what was going on, I was told the refrigerator was not fixable and AHS would replace it in about ten days.I aske if I could get my own I could not wait another ten days.The rep I talked to said yes I could and send AHS the bill.I teh informed aHS bI did not want the replacement that AHS was going to give me, I ordered a refrigerator from Home Depot .Eveve though I informed AHS three times I did not want the refrigerator AHS was going to give me.A day before my refrigerator I bought from Home Depot was to be delivered AHS had the refrigerator I did not want delivered I had hard time convincing the delivery person I did not want the refrigerator and to take it back.
I did finaly have a refrigerator after over a month.My next proble with your service is my microwave went bad.I called on April 8th and a week latter a service from GE came out and said my door was the problem I waited over a week for the part to be delivered and then I was to call Ge and let them know to make an appointment for the service to come out and install the door.After a few hours of the the replace door the microwave stopped.I call AHS and toled the rep the microwave was not repaired.Again I had to wait a week before the Ge service tech could come out again.The service came and said there wer two parts that was needed and I would have to wait another 2 weeks fro the parts to come in.I was just informed on 5/25 18 that the parts are on back order and some time in June they may be in.I can nto wait after over a month since my microwave went bad.I think AHS should replace my microwave or let me purchase one on my own and like the rerigerator get rembersed.I am rellly fed up with your treatment.AHS is about as unreliable as most companies.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
J
4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] replacement of air conditioner and furnace

On Thursday, May 3, 2018, I submitted a claim because our air conditioner was not working properly. We received a call the next day that a service repair person would be out on Monday, May 7. On May 7th the contractor came out and said we needed to have both our air conditioner and furnace replaced (they are both 20+ years old) and he would submit the necessary information to AHS.

My husband has called 4 times to AHS: 2 times he sat on hold for more than 30 mins and 2 times he spoke to someone who said they couldn't understand the claim and would have a supervision call him back - which has still not occurred.

It is now May 18 and we have had no callback or received any information on what AHS will do with our claim. We pay a monthly fee for this service and
it is appalling that we haven't heard from anyone.

The contractor indicated that a new central air system WILL NOT work without the replacement of our furnace. The contractor has submitted all of the proper paperwork indicating that both of these systems need to be replaced together. We have had them serviced many times over the years. Now, it is infuriating that AHS is nowhere to be found - once we need help!

I cannot tell you how disappointed we are with your service. It is unacceptable that you take our money every month and then disappear when we need help.

Here is our information:
Plan:
Pick 10
#[protected]
Expires 03/06/19
Address - 1881 Dillon Road Maple Glen PA 19002.
We pay $801.48 each year. Maybe this isn't a lot of money to you, but it is to us and our family.

I look forward and hope to hear from someone soon.
Jennifer and Craig Cubbin
Cell [protected] or Cell [protected].

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
D
7:49 pm EDT

American Home Shield [AHS] lack of service on heat pump

My heat pump has went out. I have had no air for over 21 days. I can't even get American home shield to call me back. They keep telling me I have been moved up to top priority and get no call back. I have the top plan with them and get no service. I was yelled at by customer service and told there are no supervisors. I was told twice their computers are down and can't help me.

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
D
4:16 pm EDT

American Home Shield [AHS] customer support

I had my dishwasher repaired last month. While repairing the dishwasher the technician broke the water valve under the sink and said : now you have to get a plumber to fix it ! It is not my problem!Since then I placed 5 phone calls to AHS, one each week, saying what happened and I get the same answer : I will check into that with my supervisor .NOTHING HAS BEEN DONE!I am tired of calling and have no answer. Right now I've been on hold trying to talk to someone for 38 minutes!
I guess I will have to take another action to solve the problem myself with the help of an ATTORNEY!
If there is anyone that would like to try and solve this problem please contact me!

Read full review of American Home Shield [AHS]
Hide full review
ComplaintsBoard
E
1:02 pm EDT

American Home Shield [AHS] hvac - lack of repair & service

I called on may 4th regarding a failed a/c unit and was contacted by the air supply services ([protected]). When I spoke to the dispatcher, the first available appointment was may 11th. Given that it was more than? Days to satisfy an appointment, I called ahs back to have them recall the request and find someone who could come out sooner. That request was denied as part of the service agreement. I reiterated that a week to wait for a repairman to come out is not right. Fast forward to friday, the service tech arrives and spends 5 minutes trying to find the problem and diagnosis the situation. He told my father-in-law that he found and fixed the problem which was related to the inside unit in the attic. Before I could contact the tech for resolution, my father-in-law told me he was gone. When I called later that afternoon for follow-up, the office was closed for the weekend. I then called my own repair company, who came out on saturday, diagnosed the problem, which was not what the a.S. S. Company indicated and fixed the system.
I then called ahs to get my $75 service fee back and they said that regardless of what the outcome is, the company is paid the service fee. I reiterated to her the circumstances above and lisa proceeded to get the vendor on the line. The vendor indicated that they "tried" to get a hold of me and was unable to. When I check my phone log, I found no record of them "trying" to call em in missed calls, etc. At the end of the day, they are not going to refund the service fee, even though, they misdiagnosed the issue and did not repair the system.
I will be calling the number lisa would not provide to me to complain to corporate [protected]) and notify them that I will be looking for another home warranty service provider.

Read full review of American Home Shield [AHS]
Hide full review

American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact American Home Shield [AHS] customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Home Shield [AHS]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Home Shield [AHS] Customer Service. Initial American Home Shield [AHS] complaints should be directed to their team directly. You can find contact details for American Home Shield [AHS] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Home Shield [AHS]. Discuss the issues you have had with American Home Shield [AHS] and work with their customer service team to find a resolution.