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American Home Shield (AHS) / unable to cancel the policy

1 United States Review updated:
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I've been with American Home Shield (AHS) for over two years for both of my houses. I'm selling one house, so I have to cancel the policy, which is a month to month policy. I have made several phone calls to request for cancellation of policy, but I either get the run around, placed on hold forever, or never received any phone call back. My last attempt is when I called AHS again and, upon connected through an agent, I informed her that I've called several times and as soon I as mentioned cancellation, I havel then be placed on hold again and no one will pick up the call... it's almost like talking to a puppet!
By the way, AHS will ask you to sign up with them using credit card, so they can easily access your money without your consent. I got real frustrated and called my Credt Card company (A/X), then A/X has stopped all payments and dispute the last payment as well. By them acting like jerks and cons, I initially was only cancelling one policy because I have to, but now I'm cancelling both policies because I wanted to. STAY AWAY FROM AMERICAN HOME SHIELD (AHS). THEY ARE CROOKS!

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  • Zs
      21st of Jun, 2010
    Best Best Advice +4 Votes

    I have exactly the same experience with AHS and still am not successful in canceling my policy.

  • Sh
      21st of Jul, 2011
    +2 Votes

    I agree fully. I am trying now for 2 months to cancel my policy. I cannot get thru to anyone !! I have tried and tried wasted over 2 hours. Finally I have called Master Card to dispute charges. It is wasting hours of my time. They are very nasty people. DO NOT DEAL WITH THEM.

    They even sent me an automated e-mail that someone will contact me. But no one cares a damn.

  • Pa
      17th of Aug, 2015
    +3 Votes

    Am having similar experience. Wonder why they are considered one of the best. I sold my house and still having to pay for the warranty every month.
    Who to complain?

  • Ro
      28th of Apr, 2016
    +1 Votes

    i had heat pump failure this January, the outside unit became frozen solid. The contractor said that i needed to replace my furnace filter. This was so far from what I needed, however this is what I was told. To make a long story short the contractor and AHS gave me the runaround for two solid months before they finally made a successful repair. They ordered three different parts that took a total of seven weeks to secure. I told them that they could get parts from the other side of the world in less time. This issue was in the middle of winter and I think that they were trying to hold out in hope that I would just give up and contact someone else to complete the repair. I had been a loyal customer for 16 years. AHS stated that once a contractor starts a repair they cannot bring in a new one. Bottom line, their contracts are not worth the paper they are printed on. If you are thinking about using their service, don't, RUN LIKE HELL. You will be in line for the worst time of your life with this company. I wish that there was a class action lawsuit out there that I could join because I know that I am not the only one that has been ripped off by these thieves.

  • Ac
      31st of Aug, 2016
    -1 Votes

    AHS is like playing Russian roulette. Calls are never answered in less than 15 minutes, typically 30-45. Same for their service providers. AHS and the service providers play a shell game. We had SEVEN visits for a single A/C problem, never repaired. I finally hired another contractor who fixed in 30 minutes...I told them the problem, they came with the part, fixed on the spot. AHS requires repeated diagnosis for the same thing, provider sends a different tech each time who can rely on the diagnosis of another tech AT THE SAME COMPANY!

    Now I'm trying to cancel...good luck. On hold 50 minutes, I'm going the credit card route.

    Avoid AHS at all costs.

  • Do
      3rd of Oct, 2017
    +1 Votes

    Would not recommend this company to anyone. Cancelled my policy and they kept charging my card for over a year. When I found out and called them, they claimed that I never cancelled. They sent a contractor out to my house and he added free-on to the AC unit and it leaked and caused damages of over $1000 to my drywall. I was unable to resolve issue with this contractor, he would not return my calls and when I called AHS, they would not assist me in resolving the issue with the contractor and I then cancelled my services.I called American express to dispute the charges and AHS has a clause where only they can initiate a dispute. I have called multiple times and they said someone would get back to me, nobody has bothered to call back.

  • Ha
      16th of Oct, 2017
    0 Votes

    I am having same problem, about 2 and half hour holding hold and call cuts of every hour and 10 min. it is clearly class action lawsuit where AHS would have to pay millions of dollars in settlement cost.

  • Sh
      29th of Aug, 2018
    0 Votes

    Send them a letter of cancellation with return receipt.

  • Fr
      8th of Oct, 2018
    0 Votes

    I called credit card to report fraud. Charges were taken off. A few months later, they charged my new card without me ever updating payment info! I called my card again and had a block put on them. Now I received a bill or past 3-4 months. Anyone been sent to collections from this company?

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