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American Express / credit card/ my account was closed without my permission

1 Forest, VA, United States

I tried to make a purchase and was told there was an error and I will need a different form of payment. I thought the person was lying and trying to steal my credit card info because I know my account is in good standing. She told me to contact the credit card company. Found out my account was closed by a customer service rep, not by fraud dept. They lied and said I called to report my card lost. Mind you that was 6 months ago and I've had my replacement card ever since and had no problems until yesterday. I truly believe the service reps are trained to lie and they never follow thru on promises. Be very careful when dealing with this company.

Ka
Apr 11, 2018

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