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American Education Services / customer service is bad and the peps are rude

1 United States Review updated:
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Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes forever. Payments can not be made by talking with a rep but thats ok they are rude anyway.

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Comments

  • St
      19th of Jun, 2010
    0 Votes

    Do you really want to give your banking information to each rep that you call in and make a payment? I mean you are already complaining about how rude people are. Thats why they set up an automatic payment center so represenatives aren't at fault from all the mess ups that happen anyways. You complain about people being rude, but us people have to sit there and listen to your life stories on why you cannot make a payment because of all the debt you had taken out for school. AES is not a [censor]ing bank. We service student loans, meaning we handle all the dirty work for all private educational loans. So by meaning that, we have to follow the terms of the contract that YOU signed in order to get YOUR money. Now thats it time to pay, all the sudden you cant pay and you are taking it out on us. Not our problems, we do what the bank tell us to do. So AES shouldnt be the main complaint of the topic.

  • Be
      4th of Apr, 2011
    0 Votes

    Rudest company ever and you can not speak to any body who will listen. They only hire slugs!

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