American Education Services [AES]
United States - 17102
|Mon||7:30 AM - 9:00 PM|
|Tue||7:30 AM - 9:00 PM|
|Wed||7:30 AM - 9:00 PM|
|Thu||7:30 AM - 9:00 PM|
|Fri||7:30 AM - 9:00 PM|
|Mon||7:30 AM - 9:00 PM|
|Tue||7:30 AM - 9:00 PM|
|Wed||7:30 AM - 9:00 PM|
|Thu||7:30 AM - 9:00 PM|
|Fri||7:30 AM - 9:00 PM|
I am very frustrated with this company. I did a federal consolidation of all my loans (including my AES loans) through Direct Loans. Last month, I recieved a bill from AES that said that all of my loans were paid off and that my remaining balance was $100 (left over interest). I made a payment on this amount and I finally thought I was done with this company. Then this week I received a bill from AES that says that I owe them $6, 000 and that I am 25 days late on my payment, so they added $30 of late fees to my bill. I quickly called them up on the phone, and after 20 minutes on the phone, the guy on the other line said "Oh yeah. It appears that we processed your payment towards the wrong loan. We will fix it in 3-5 days." They offered no apology and in the meantime, my credit has been negatively affected by something that I did not do. I have never been so horribly treated by a company before in my life.
I had a PLUS loan with American Education Services (AES) on which we were making quarterly interest payments while the loan was in forebearance (principal deferment until my son was out of college.) For some reason that was never explained to us, AES changed the invoice format on these quarterly interest payments to ones that had a big THIS IS NOT A BILL watermark across it and a $0.00 amount due in the invoice section. However, in very small font above the invoice section, it stated that you could make interest payments if you wanted to. Since I set up the loans, and my wife usually pays the bills, she just started filing these when they arrived in the mail thinking that they were some type of status statement. As these were quarterly payments, a year passed before I realized something wasn't right with the loan balance. The situation was even more confusing given the fact that we had another direct student loan in my son's name with AES in which the invoice format hadn't changed, and we had continued to make payments. I tried FOR OVER SIX MONTHS to get account information back from AES to determine the correct status of the PLUS loan, and each time I contacted them, they either gave me incorrect information or told me they would get back to me and then never did. This incompetence went on so long that the interest owed was re-capitalized into the loan principal, causing additional unwarranted interest owed. I paid the original loan principal and filed a civil suit against them for the unwarranted interest amount. They petitioned the court to have the suit transferred to Harrisburg knowing that it would be very difficult for me to represent myself 250 miles from my home. They were granted the petition, and I had to withdraw from the suit. The bottom line folks is that this company is both incompetent and unethical, and you should, at all costs, AVOID DOING BUSINESS WITH THEM!!!
My wife has a student loan that is serviced by American Educational Services. In late October we used our credit union's electronic "Bill Pay" service to submit our monthly payment on the loan. We accidentally authorized a payment much larger than what was owed. After the money had been transferred, we contacted AES to request that they 1) refund the whole amount, or 2) refund the difference between what was paid vs. what was owed on that particular monthly payment. The customer service staff indicated that they would probably refund the entire amount rather than calculate the difference. Today I received a curt letter from AES stating that no refund would be made. Do I have any recourse to force them to cough up the funds?
I took out my loan when I was in school (2005) They started charging me interest then! My real complain i...
It's funny, every complaint i've read is complaining about how aes didn't grant a deferment or a forbearance. But, the lenders (Ie, banks, the people who actually gave you your money) set the rules on deferments or forbearances, not aes. Aes would be in breach of contract if they did not obey the lenders rules.
Your anger is directed in the wrong places. If you call a company and complain to them about crap service, they're going to laugh at you as soon as you're no longer on the phone. This isn't burger king, you can't have it your way.
Suck it up, and pay your bills. You seem to forget who paid for you to go to college.
My daughter applied for a private student loan with PNC bank, which uses AES to process their student loan applications. They tell her that she has been approved for the loan, and the next step is to sign the promissory note. Sounds good, right? But wait - they haven't told us the terms of the loan yet. They haven't told us the interest rate. And they want us to sign the note? This is a dispicable business practice, but unfortunately it's just typical of the way these companies run things. Sallie Mae does the same thing, by the way. Their customer service is terrible. Just spent 20 minutes going through their stupid phone system menus, only to be told after entering all kinds of information, that the office is closed. Well, ###, why didn't they just tell me that in the first place! I'm really sick of these ###s and their ### service. Luckily we have family we can go to for a loan, so I'm going to tell these [censored]s to go pound sand.
My advice to any young person: wait tables, clean toilets, ANYTHING, but don't take out a loan from these scammers.
My terms are as follows:
4.940% interest rate
$18375 balance. (Original balance was $22000)
$154.75 payment per month
They changed me to an "interest only" loan basis. If this was the case the payment calculates to around $74.60 per month. I do not understand what they are doing and they will not explain what they are doing. Every payment I make of $154.75 makes my principal balance decrease by $0. Can anyone make sense of this for me?
Aes is comprised of lying, cheating thieves and need to be put out of business and/or striped of the right to...
About five years ago, I co-signed with this company for a student loan for my son-in-law. He wanted to go to school in England and could not get a loan from any Brazilian banks to go to school in a foreign country.
My son-in-law has graduated and now holds an very high position with the Brazilian government. He has made all of his loan payments in a timely manner and pays more than the amount due. For the past year I have been getting harassing letters and threats from American Education Service. Instead of contacting my son-in-law or looking to him for payment, they go after me. I am currently on Social Security Disability and now I am faced with harassment because of their own mistakes in their accounting practices. Recently I received a notice from them demanding that I write them out a check for the entire amount of the loan. The amount was almost double the amount that was borrowed and I believe this is fraud.
I am very disappointed in this company. I did not receive letters stating repayment of my loans until it was too late. At that point they were stating that I owed 19 percent extra and it had to be paid in full. I had not finished school but because I sat out more than 6 mos, they went into repayment. When I asked what options did I have, they told me to pay it in full or my checks would be garnished.
Here's a good story. I took out a student loan with AES in August 2007 to finish my BSN in nursing.
In May of 2009, I received a statement with a balance of $2467.34 due by June 12th 2009. My payments would have started at that time also and they were going to be $25.38 per month. I decided to pay this amount in full, so on June 10th, 2009, I paid AES the balance of $2467.34 in one full payment. The payoff was the same day, as I have confirmation with my bank. A couple of days later AES sends me a bill with another balance on it of $25.38. When I called AES, the rep informs me that the balance on the first statement was not actually a balance and gave me some story of how that was just an amount that they put on the statement (who knows)...blah blah blah. When I informed the rep that I had paid the balance in full and that I didn't owe any more she became hateful and I just informed them that I would not be paying the other amount then I hung the phone up. Since then I have received numerous phone calls and letters from AES stating that I still owe them money. Now the amount is $25.13. I even recieved a letter from someone in the main office stating that I still owed the $25.13, she gave me numerous equations on how her company came up with the amount of $25.13 and then they started sending statement again with a balance of $25.13...I'm assumming if I pay this amount then I will again be told that I owe additional moneys and they will send me another so called statement that is not actually a statement. I commend this person on her Arithmatic abilities but I feel she is lacking in her English skills as she does not know the meaning of BALANCE due. She may have missed that day in class when she needed to know the meaning of BALANCE. Maybe she should look it up in a dictionary. I am sick and tired of this company and I have saved every piece of statment and letter sent to me. I have filed a complaint with the BBB and the Attorney General Office.
This company has 411 complaints filed against them in the last 36 months and over 100 in the last year with the BBB. We should all boycott this company.
I don't even know where to start with these ### heads. Let's rewind to this time last year, seems like a fitting place to start. I was involved in a workplace injury and immediately applied to have my AES serviced loans put into forbearance for 6 months while I recovered from a severe head injury. The forbearance was due to expire in November, and knowing I had a payment coming due, I checked my AES online account the second week of October. To my surprise I saw that 5 of my student loans (of 8 total, since they won't consolidate mine since they are somehow ineligible) had exited forbearance and I was now 14 days late with my payment. The other 3 loans from Keybank were still in forbearance til the end of Nov! Immediately I called AES to point out the mistake, and was met with the rudest, dumbest group of people I have ever encountered on a phone. After receiving at least 3 different stories, all of which I have documented in e-mail, I was finally told that 5 of my loans had been sold, and the new owners did not have to acknowledge the forbearance if they chose not to. I was even told at one point that I never filled out any forbearance even though the other 3 loans were obviously still in forbearance! I asked why no bill nor notification was sent to me regarding a due payment, late payment, and was told they do not HAVE to send me a bill, it's only courtesy for them to do so. Immediately, I applied for another forbearance so both sets of my loans were due together, as they should've been in the first place. After submitting one packet of paper, and waiting 10 days for a response, I received nothing. I immediately inquired as to why nothing had been reflected on my account yet, and was told I had filled out the wrong paperwork (meaning, they mailed me the wrong paperwork). I filled out another (different) packet of papers and sent them in with the exact same results. After repeating this cycle a third and final time, I had to abandon my hopes of forbearance and try to raise the funds to cover the $400 payment due (that I did not owe). I inquired how much time I had until the loan would be reported to the credit agencies, and was told at 60 days it would be reported. I busted my ### to raise the $400 necessary to make the loan current and payed it as soon as humanly possible, only to find out 5 loans had been reported to the credit agencies two days earlier (at 29 days no less) and they were all reported INDIVIDUALLY. Do you know what happens to a recent college graduates credit score, when I don't have much credit to begin with, and 5 30 day late payments are reported against me? An immediate 100 point reduction is exactly what happens. My score dropped from 675 to 575, and any chance I had at finding a new place is gone since no one will accept me with a credit score under 600. I should also note that I have a government job, with multiple security clearances, all of which depend on my suitability as a citizen and rely on my credit score. I am now at risk of losing my job, and a great job to boot, because of AES. Please, I am begging you, do everything you can to avoid this company. I once had a conference call with one of my loan originators, AES and myself which ended with the AES rudely hanging up the phone on me and the Wells Fargo manager both (which the WF manager was none too happy about). I also spoke with a manager from Keybank, and she affirmed they are well aware of AES shortcomings, but have no other options. A student loan company who's "help" website is entitled "you can deal with it" should not be trusted. Seriously, check out their "help" site, if it's not the most ridiculous thing in the world, or you actually find something helpful on there please let me know.
American education services has been rejecting my payments from two valid checking accounts for over 90 days. If I knew what I was doing wrong I could fix the problem, but no customer service representative has any idea!
They've told me to try forbearance while I "fix the problem." I don't understand why I should go into forbearance when i've been making timely payments from checking accounts that work everywhere but aes. This has already affected my credit rating, and aes says there is nothing they can do about it. One customer service rep told me "well, try a check from that account again and see what happens." why? So my credit score can take a bigger hit while I wait around and get no answers because the rep's can't pull up the specific information on my individual payments? All i'll be told is that i've entered some invalid info for my account, and i'll go back and check everything i've entered (Again and again) find no errors, and confirm that this is the exact payment info i've been using on other sites with no problems.
I want to make payments! I want to give this company money as I agreed to do when I signed onto the loans, but I can't get an answer from any service rep when I ask them how I can go about finding the reason for an "invalid" error on a valid checking account. I'm in tears because I feel so helpless, and because I want to do the right thing and i'm unable to for reasons that feel entirely out of my control.
Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes forever. Payments can not be made by talking with a rep but thats ok they are rude anyway.
Aes employees are incompetent and dangerous. They consistently give me wrong information. They have called me on my cell phone insisting I make a payment immediately because it was late, so I made it, then found out months later that they had been wrong, then misapplied the other payment to principal and continued to harass me again about the next payment.in another instance, I made a full payment of 500 as agreed and they thanked me by reporting me to the credit bureau.
These people that work for this company are the rudest people i ever worked with they said i was behind on my payments when i wasn't they reported to the credit and messed things up so bad. because they refuse to remove the wrong info from my credit report now i can't get a loan for a home. and now i don't know what to do.
American Education Services (AES) at one time was the average student loan lender, until they changed something. I cannot make an online payment anymore due to them saying my bank send a letter saying my routing number changed. I called my bank and they stated that they never sent such a letter. AES customer service has twice now gotten in a heated debate with me stating that my bank has sent in the letter, who is the one that would know more? Of course everytime I call there is no one on the clock that is available to assit me in this matter, and they cannot let someone know, so I must make yet another call to talk to some other jerk that will not get anything done.
I too have had several problems with AES. I borrowed from them to complete my BSN in nursing and before my loan matured I paid this company in full. AES sent me a statement with a balance of $2467.34 so I paid the full amount before the due date. After paying the balance in full AES sent me another bill with a balance of $25.00 due. Does this company just add to the balance of each statement sent out so they can continue to collect money? I disputed the amount and have been harrassed ever since. AES calls me several times a day now but I just hang up on them. They have also reported a bad rating on my credit report. I have reported them to the Attorney General Office of PA. but they merely relay messages to AES and send me their response. I would love to find an attorney that is willing to sue this company for fraud and breach of contract. I am sick and tired of dealing with this company and would like to start a boycott against them.
this company convinced me i could legaly get out of credit card debt for $3500.00 Now i am being sued and my credit destroyed.I am a hard working tax paying american and i don't no how these people sleep at night. David Leadbetter [protected] [protected]@hotmail.com
My husband co-signed for a loan for our son with AES. My son has moved out of state but continues to make payments. Unfortunately, he is about 10 days late every month. His payment is less that $45/month.
AES calls my husband up to 4 times a day, emails him at work, calls our home 2 or 3 times a day and they are extremely rude and threatening. We don't even answer our home phone anymore because of this.
We have always paid our bills on time and have good credit ratings. I wish we could do something about this and stop this harassment.