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Prep Expert Complaints 2

Verified customer This complaint was posted by a verified customer. Learn more

Prep Expert is a scam is a scam. They say they'll give you your money back if you don't improve your score, but that's a lie. Don't waste your time or money on this garbage.

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Prep Expert I got my son signed up for the SAT Prep class from Prep Expert on 2/10/2022

I got my son signed up for the SAT Prep class from Prep Expert on 2/10/2022. I paid $599.00 for the X-Week SAT Prep Course Feb-Apr Sat/Sun 9:00AM-12:00PM PST. My son attended all of their classes, but his SAT score only went up by 60 points. Prep Expert promised a 200 point increase, so I asked for my money back as per their contract. But they said my son didn't attend all the classes and didn't finish all the homework and tests. I don't trust their data, and I don't know why they didn't send it to me weekly during the 6 week course. They say you need 72 hours to be successful, but I think it's more like 216 hours. Their money-back guarantee seems like a marketing trick. I want proof that they've ever refunded someone's money after their child didn't get a 200 point increase on their SAT scores.

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Is Prep Expert Legit?

Prep Expert earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Prep Expert to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Prep Expert is known for their high standards and safety. If you're thinking about dealing with Prep Expert, it's wise to check how they handle complaints.

We found clear and detailed contact information for Prep Expert. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Prep Expert's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Prep Expert have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Prep Expert website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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About Prep Expert

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Prep Expert is a leading test preparation company that offers comprehensive courses to help students achieve their academic goals. The company was founded by Shaan Patel, a perfect SAT scorer and Shark Tank winner, who wanted to provide students with the tools and strategies needed to succeed on standardized tests.

Prep Expert offers courses for a variety of standardized tests, including the SAT, ACT, GMAT, GRE, LSAT, and MCAT. The courses are designed to be engaging and interactive, with live online classes, on-demand video lessons, and personalized homework assignments. Students also have access to expert instructors who provide individualized feedback and support.

One of the unique features of Prep Expert is its 200-point score improvement guarantee. The company is so confident in its courses that it guarantees students will improve their scores by at least 200 points on the SAT or 4 points on the ACT. If a student does not achieve this improvement, Prep Expert will provide a full refund.

Prep Expert has helped thousands of students achieve their academic goals and gain admission to top colleges and universities. The company has received numerous accolades, including being named one of the fastest-growing companies in America by Inc. Magazine.

Overall, Prep Expert is a trusted and effective test preparation company that provides students with the tools and strategies needed to succeed on standardized tests. With its engaging courses, expert instructors, and score improvement guarantee, Prep Expert is a top choice for students looking to improve their test scores and achieve their academic goals.

Overview of Prep Expert complaint handling

Prep Expert reviews first appeared on Complaints Board on Jun 10, 2023. The latest review is a scam was posted on Jun 13, 2023. Prep Expert has an average consumer rating of 1 stars from 2 reviews. Prep Expert has resolved 0 complaints.
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  1. Prep Expert Contacts

  2. Prep Expert phone numbers
    +1 (877) 345-7737
    +1 (877) 345-7737
    Click up if you have successfully reached Prep Expert by calling +1 (877) 345-7737 phone number 0 0 users reported that they have successfully reached Prep Expert by calling +1 (877) 345-7737 phone number Click down if you have unsuccessfully reached Prep Expert by calling +1 (877) 345-7737 phone number 0 0 users reported that they have UNsuccessfully reached Prep Expert by calling +1 (877) 345-7737 phone number
  3. Prep Expert emails
  4. Prep Expert address
    7881 W Charleston Blvd STE 175, Las Vegas, Nevada, 89117-8326, United States
  5. Prep Expert social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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