American Education Services [AES] Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Pennsylvania Higher Education Assistance Agency

1200 N. 7th St.
United States - 17102

Customer Support Phone Numbers

1800 233 0557(Customer Service) 1 0
+1 717 720 3100(International) 1 0
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Letters and Correspondence
P.O. Box 2461, Harrisburg, PA 17105-2461
Express / Overnight Deliveries
1200 N. 7th St., Harrisburg, PA 17102
Payments (except payoffs)
Payment Center, Harrisburg, PA 17130-0001
Payoffs (payments in full)
AES - Paid in Full, P.O. Box 2251, Harrisburg, PA 17105-2251
Credit Disputes
AES Credit, P.O. Box 61047, Harrisburg, PA 17106-1047

American Education Services [AES] Complaints & Reviews

American Education Services / incompetent and unethical business practice


I had a PLUS loan with American Education Services (AES) on which we were making quarterly interest payments while the loan was in forebearance (principal deferment until my son was out of college.) For some reason that was never explained to us, AES changed the invoice format on these...

American Educational Services / Accidental overpayment on student loan


My wife has a student loan that is serviced by American Educational Services. In late October we used our credit union's electronic "Bill Pay" service to submit our monthly payment on the loan. We accidentally authorized a payment much larger than what was owed. After the money had...

American Education Services / fraud?


American Education ServicesI took out my loan when I was in school (2005) They started charging me interest then! My real complain is... my minimum payment is around $240.00 a month. I always pay at least $50.00 a month more. Usually I pay $500.00 a month. I owe more money than when I started. I've probably...

AES / aes complaints


It's funny, every complaint i've read is complaining about how aes didn't grant a deferment or a forbearance. But, the lenders (Ie, banks, the people who actually gave you your money) set the rules on deferments or forbearances, not aes. Aes would be in breach of contract if they did not...

American Education Services / deceptive business practices


My daughter applied for a private student loan with PNC bank, which uses AES to process their student loan applications. They tell her that she has been approved for the loan, and the next step is to sign the promissory note. Sounds good, right? But wait - they haven't told us the...

AES / interest rate does not make sense


My terms are as follows: 4.940% interest rate $18375 balance. (Original balance was $22000) $154.75 payment per month They changed me to an "interest only" loan basis. If this was the case the payment calculates to around $74.60 per month. I do not understand what they are doing and they...

AES / fraud lying cheating


Aes is comprised of lying, cheating thieves and need to be put out of business and/or striped of the right to report to credit reprting agencies. I have had nothing but trouble with them denying forebearance, deferrmants. They told my son, who I co signed for, that our credit would be...

American Education Services / I am faced with harassment because of their own mistakes in their accounting practices


About five years ago, I co-signed with this company for a student loan for my son-in-law. He wanted to go to school in England and could not get a loan from any Brazilian banks to go to school in a foreign country. My son-in-law has graduated and now holds an very high position with the...

American Education Services / I am very disappointed in this company


I am very disappointed in this company. I did not receive letters stating repayment of my loans until it was too late. At that point they were stating that I owed 19 percent extra and it had to be paid in full. I had not finished school but because I sat out more than 6 mos, they went into...

American Education Services / we should all boycott this company


Here's a good story. I took out a student loan with AES in August 2007 to finish my BSN in nursing. In May of 2009, I received a statement with a balance of $2467.34 due by June 12th 2009. My payments would have started at that time also and they were going to be $25.38 per month. I...

AES / horrible student loan servicing


I don't even know where to start with these ### heads. Let's rewind to this time last year, seems like a fitting place to start. I was involved in a workplace injury and immediately applied to have my AES serviced loans put into forbearance for 6 months while I recovered from a...

American Education Services / rejects valid payments from checking account they've deemed invalid


American education services has been rejecting my payments from two valid checking accounts for over 90 days. If I knew what I was doing wrong I could fix the problem, but no customer service representative has any idea! They've told me to try forbearance while I "fix the problem." I don't...

American Education Services / customer service is bad and the peps are rude


Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes forever. Payments can not be made by talking with a rep but thats ok they are rude anyway.

American Education Services / they consistently give me wrong information


Aes employees are incompetent and dangerous. They consistently give me wrong information. They have called me on my cell phone insisting I make a payment immediately because it was late, so I made it, then found out months later that they had been wrong, then misapplied the other payment...

American Education Services / rudest people I ever worked with


These people that work for this company are the rudest people i ever worked with they said i was behind on my payments when i wasn't they reported to the credit and messed things up so bad. because they refuse to remove the wrong info from my credit report now i can't get a loan for a home. and now i don't know what to do.

American Education Services / simply terrible


American Education Services (AES) at one time was the average student loan lender, until they changed something. I cannot make an online payment anymore due to them saying my bank send a letter saying my routing number changed. I called my bank and they stated that they never sent such a...

American Education Services/Student Loan / harrassment


I too have had several problems with AES. I borrowed from them to complete my BSN in nursing and before my loan matured I paid this company in full. AES sent me a statement with a balance of $2467.34 so I paid the full amount before the due date. After paying the balance in full AES sent...

North North American Education Services / debt


this company convinced me i could legaly get out of credit card debt for $3500.00 Now i am being sued and my credit destroyed.I am a hard working tax paying american and i don't no how these people sleep at night. David Leadbetter [protected] [protected]

American Education Services / harassment


My husband co-signed for a loan for our son with AES. My son has moved out of state but continues to make payments. Unfortunately, he is about 10 days late every month. His payment is less that $45/month. AES calls my husband up to 4 times a day, emails him at work, calls our home 2 or 3...

American Education Services / irresponsible unaccountability


This company is disgraceful. I have properly and responsibly paid my law school student loans for ten years without issue. Not until AES took over the payments did the unimaginable happen. I have paid every bill in full, never been delinquent, and yet I have and continue to be harrassed by...

American Educational Services / Fraud, mis-representation


AES...RUN, RUN, NEVER DO BUSINESS WITH AES, loan sharkd on 5th Ave are better than this! I made the mistake of actually paying off my AES loan early...for what I was told was the current balance what I was told, 2 months later I get an aditional bill, with no supporting information and wa...

AES (American Education Services) / active duty deferrment


Prior to becoming active duty USAF 03/2008, I was a full time student at Howard University in Washington, DC. I could no longer afford to take out multiple loans so decided to enter into the military to help pay for school. I was placed into active duty deferrment with both Citibank and...

AES American Education Services, Student Loan / mistakes abound and terrible service


This company has nothing in the way of customer satisfaction or friendly service. They can't even manage their accounts! Look elsewhere for your loans!!! There was a problem with my account that resulted in aes thinking I had not paid my bill. When I called aes to clear up I spoke to a young...

American Education Services / student loan


I paid off the balance of my daughter's student loan a year ago. Now, they want more money! They say that the balance on the bill wasn't the "real" balance, and that I had five dollars left to pay. They charged daily interest on it and never sent me a letter or bill or anything!...

American Education Services / student loans


Led me to believe that opting to the interest on my private-student loan, monthly, would in no-way effect my credit score if I ever couldn't pay it. Well, of course, now that I'm about to graduate (therefore, I have zero time to work) and I cannot pay my monthly interest -...

American Education Services / dishones, unorthodox business practices


With many problems to date with AES, the most recent concerns having my loan changed to a graduated payment plan. I was told I did not have to make a payment in the month of Dec. In January, I got a delinquent payment notice, again I was told that I did NOT owe the payment. I wa...

Aes American Education Services / loan


We have been paying faithfully on time every month. But, somehow the way they have their billing system set up it shows as us paying early every month, which for some bizarre reason is not allowed!!! Don't loan companies want you to pay on time regardless if it's a few day...

American Education Services / fraud and cheating

American Education Services, AES, has terrible customer service. After a customer service representative told me erroneous information about a modified graduate repayment system (MGRS) that it would A) not use forbearance time, and B) bring the account current and not make another payment...