American Airlines / flight from cozumel to dallas

Tiffin, IA, United States

My husband updated us to premium so we got get on board faster and get the drinks and more foot room.
I was very disappointed, as we were boarding the travel agent called group 5 and 6 at the same time. What's the point in upgrading if the group under you gets to board first. By the time we boarded we had no room for our things and had to place them several rooms behind us.
And we I asked for Drinks in row 9 and 8 we didn't get any. Said it was for first class. I tried to ague but that did nothing. Every unhappy with this experience. I have your member credit card and usually enjoy flying with you, but this was a horrible experience. I would like someone to comp something for me and my husband.

Oct 17, 2018

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