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1 Seattle, WA, United States Review updated:
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I've had the same horrible experience that has done to me. As a loyal user for the past several years, this is the single most WORST experience that I've EVER experienced with They further cancel your account without so much as a rebuttal, without so much as a reply that what their terms and conditions are, or what it entails. I believe that a lawsuit against this company is warranted, if not to get our money back, then at least to show the rest of the country what a HORRIBLE company Mr. Bezos's company has now become, and the way that it treats its loyal customers and 'supposed' friends.

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  • Be
      16th of Aug, 2018
    0 Votes

    What is the AMAZON telephone number and /or mail address?

  • Ar
      29th of Jun, 2016
    0 Votes

    I recently found out the my book is listed as Available for Sale at, have you authorized them to sell my book? And also if there were purchases, how do I know about my royalties? Please clarify this. Thank you!

  • Ak
      26th of Sep, 2014
    +1 Votes

    Amazon cheats by selling the new phones online.
    I have ordered new i-phone 4 and i-phone 5 through Amazon few weeks before. And paid in full for the new i-phones, but the sellers cheated me by shipping me the old/used phones. I came to know about this fraud when I visited Apple for the performance issue of these phones. I bought the new i-phone5 in Feb, 2014 but Apple says it was activated and used in 2013.
    When I came to know about the fraud, I contacted Amazon but it doesn't 'act' on this report. I have got really funny reasons from Amazon for not refunding the money - Amazon gave a reason that the order has passed 90 days so A-to-Z guarantee claim cannot be filed and in addition the seller has ordered a 'shampoo' through Amazon, so money cannot be refunded. Below are my order and product details and also the response from Amazon.
    I have all the supporting documents and communications, please suggest me what to do?
    Order and item details: Product: i –Phone 5, Black, 16 GB, New.
    Order Placed: February 9, 2014 order number: 113-7253028-3677841
    Model: MD654LL/A
    Serial Number: F2LKRRD9F8H2

  • Ja
      4th of Jun, 2014
    +1 Votes does not take care of its sellers! They rob them! They create new fees and ruin sellers businesses! They recently created a $1.00 referral fee to all sellers on they said. That was a lie and I have proof. Anyhow the $1.00 is the minimum Amazon commission on items less than $6.67. All items like $1.95 retail have to be jacked up atleast $1.00 to cover the new fee. 2/3rds of my inventory is small items. I think Amazon has put me out of business because of this, I think. We will see.

    I have a personal friend that sells on and does about $700, 000.00 in sales per year. did not impose the new fee on them! That is my proof of their lies and how they are robbing the sellers. They hand picked sellers to impose the fee on so they wouldn't lose the big sellers/

    I am looking for a new place to sell at, online!

    Thank you!

  • Am
      29th of May, 2014
    +1 Votes

    AMAZON ARE DEFINATE SCAMMERS, CHEATS and FRAUDS. I have had both a seller, a buyer and an affiliate account with them. My affiliate account was making about $140 to $310 per month. Not big money...but some money and it was consistent...I even had 7 specialty stores for Amazon (Star Trek, Levi Jeans, Paula Dean, Barbie, Book & Bibles, Cell Phones & Computers) .

    All of a sudden...I stopped getting paid...for 3 months in a row! I finally called them. I explained that I could see hundreds of orders...but had not been paid. They said, "because none of the products you purchased apply." I said, that's bull crap! She put me on hold and came back in like 15 seconds...and said, "This is an affiliate program not a discount program we do not pay you for your own purchases." I said..."listen, out of the hundreds of items maybe 10 belong to me. Again on hold for about 15 seconds...she came back and said, "We also don't pay you to refer your friends." I said that is the stupidest policy I ever heard. (Sorry I don't have much patience with Amazon). Besides, there is no way I know all those people. Again, on hold for about 15 seconds (I realized she was just asking someone what to say.) She came back and you will not believe this... and she said, "That includes all your Facebook friends." Now I am really out of patience. It's true...I have nearly 1000 Facebook friends...but I can assure you I probably know about 50ish. She said that was their policy and would not be paying me. I said, "that I don't think any of the orders come from my Facebook "friends""...she said, "Sorry sir" and hung up.

    Now comes my seller account. We have sold thousands of items all 5 star feedback (on Amazon, eBay and our own site). When we got a 1 bad feedback on Amazon it turned out they went to eBay and bought something there within 10 minutes and left negative there too. She opened a new account on eBay to buy from me and she could have bought both on Amazon...obviously, she wanted to leave the negative.

    Then I received an email from Amazon saying, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." I checked...everything looked fine to me. They said I had 24 hours to comply or I would be suspended. REALLY FOR THAT!!! You would have thought I pissed on a goddess Adi Shakti statue (one of their [India's] deities) ! Well not 24 hours but 37 MINUTES they suspended my account. So I called them. The rep looked at the item...and told me to do what the email said. I said the emails says nothing. He said well I looked at the item and it does not appear to be inappropriate in any way. By the way, you cannot talk to the review board...and you cannot email them. You must send a ticket to support and they will forward it. Anyway, I told him that I didn't know how to fix it. He said he didn't either...I told him I was removing the item...and that should fix it...he agreed. :) I removed the listing. I figured I could re-list in a month or two and all would be fine.

    The review Board said in 24 hours they would respond to me. It was 9 days later when they finally responded to me to tell me that, "a review of your account indicates you have misclassified the condition of your Marketplace items." 99%+ of my items are BRAND NEW and marked as such. The few, maybe 4 items that are used are marked as such. Really, again?

    Oh and they said, "in order to reply to a search in Help for Appeal." Why not just hit an Appeal button? Two other pieces of info...the first issue, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." ... this was the purchase from the buyer that left negative feedback. Now, I know it is killing you...but what did she leave negative feedback for? Purple? She said our movies were recorded on DVDs with a purple tint. Say what? You know I went and checked all kinds of, movies, etc...and there were some purple, some silver and some gold. I even went back to our vendors where we buy DVDs and movies and asked them...and most of them never heard of this. One said that CDs are solver and DVDs are purple. How about contact me and say, "I don't like purple?" I would have gave her money back...and she could have kept the item...she only spent a few bucks.

    Anyway, I would stay clear away from Amazon! By the I have sold for over 15 years on eBay and no negative feedback until this Amazon buyer came over. Attached is the 1 star I received from this customer. I feel like the CIA blacking things out...but when you have a custom that says, THANK YOU {My Business Name} or they mention me by name or they mention the product by name...I have to black it. :) The circled transactions...this was my double trouble on both Amazon & eBay. Like I said...the Amazon order came first...then 10 minutes later the order came on eBay and she had to open an account on eBay for that order. Both items were available on Amazon...and connected since they were related products. To me, and perhaps I am too close...she just came to try and attack my business. will notice the one 4 Star Feedback on Amazon (The rest are ALL 5 STAR!!!) The 4 Star Said, "Great customer service!!! Love the info on the DVDs." What happened was, She played the DVDs fine on her home DVD Player and on her computer. But they kept saying "No disc error" when she tried to play them in her Van's DVD Player. At first she said on the first 2...I asked if she would verify all 10 DVDs and let me know. She didn't respond for about 4 I sent PRIORITY MAIL the 2 discs that wouldn't play in her car...but played on her PC & HOME DVD Players. The day I shipped is the day I heard from her. Oh well...dumb luck. She said she didn't have time to check them all yet. OK...I re-burnt a special order from her...changed the Parameter's and slowed the burn from 10x (Some burn as high as 24x---but I find too many errors" I slowed hers to 4x...and adjusted the burn parameters on a full set...and mailed her PRIORITY MAIL again...they arrived 2 days later and she checked them in her Van...they all worked fine! Now she had two full for her house and one for her car plus 2 more to give away...keep whatever. She left m4 4 Stars.

    I was a little taken back so I emailed her...and she responded very kind and very polite and said, "I thought you would be pleased with 4 stars...5 stars is for perfect and this was not perfect." I thanked her for being so generous and for being a great customer. I guess she is right. But I wonder how many people guarantee that their media will play in every machine on the planet? I wonder how many would manufacturer her a complete order (stopping production...delaying other orders) in order to adjust parameters that MIGHT work in her other machine? But is fine...I will take the 4 and she wasn't trying to hurt me...she was leaving what she felt was a fair feedback...and I do thank her.

    We do not use permanent marker, peel & stick labels and we use top of the line media for our product. When it arrives at your door it is professionally packahed...and other than the "purple"'s absolutely perfect. I get emails all the time saying how please they are and how they wished there was more space on feedback.

    But back to Amazon...stay away. They have hundreds of dollars of my money on HOLD for at least 90 days...if I ever get it. But I should be so lucky...I have read where they suspended accounts and they are holding thousands of dollars. I have read, $5000, $7000, $15, 000 and $770, 000! And the later took a loan for $200, 000 to ship his products...he had a run on his item after his product was featured on some TV show. Amazon suspended him for some ridiculous date I have no idea if he ever got paid. There was/is an active class action suit in Seattle, WA against Amazon.

    They will lose this class action and have to pay. BUT...they will keep doing it. The only way to get them to listen is to hurt them. ALL SELLERS BOYCOTT THEM...and ALL BUYERS BUY SOMEWHERE ELSE and cancel your AFFILIATE aren't being paid anyway. By the way...the other day I bought a book about a month ago for $25.00 off Amazon...I would have bought it else ware but it was out of print and I couldn't find it...even in some of the rare book stores on I broke down because I really wanted the book. IMMEDIATLY in my AMAZON AFFILIATE ACCOUNT (all my links are down)...out of curiosity I looked and sure enough I had a payment to me for $1.36. I thought it was 6%? Oh well...LOL...they will probably read this...realise their mistake and reverse it.

    OH far as feedback getting removed on Amazon...forget it...They have "Guidelines" and the fact you have proof of fraud from your illegitimate buyer...they don't give a flock of seagulls in Alaska! I have ran out of patience with these fools and the more I read how other sellers and affiliates have had their money stolen...and their accounts suspended for no reason makes me want to set that place on fire. Good Luck!

  • Am
      22nd of Apr, 2014
    0 Votes


    AND THIS is whatt i have got for my 145$
    Greetings from

    This message is to inform you that we have closed your account.

    We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.

    We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.


    Account Specialist

    and the worst body is ready to hear now...they just disconnect the conversation...m keep on sending the copy of above mail

  • Pr
      16th of Apr, 2014
    0 Votes

    I am an international worker of Mturk. I was doing my job quite well and my hit approval rate was 98%, still they suspended my account without any prior information saying that I have violated the participation agreement(I don't know what it is exactly). They forfeited my earnings of $200. When the requesters make any mistake Mturk did not care about it, but when a worker make a mistake they are banned.

    I strongly believe that some legal action should be taken against them.

  • Pr
      16th of Apr, 2014
    0 Votes

    I am an international worker of Mturk. They suspended my account too without any information and my earnings were forfeited. They have no specific reason for doing so. I strongly believe that legal action must be taken against them.

  • Pr
      28th of Jan, 2014
    0 Votes

    What can we do about this situation. I am a seller and I keep getting screwed by Amazon...has anyone figured out a way to screw them back...? Please share info...plz, plz...this seems to be the only fair thing left to do. An eye for an eye.

  • Ti
      5th of Jan, 2013
    0 Votes

    I started selling on amazon a month ago and sold a few things. Unfortunately someone filed a A-Z claim on me. I provide all my shipped items with a signature confirmation/tracking just in case someone opens a "item not received" claim to screw me. Well it happened. I was a new seller I had no clue what to do when the claim was filed, i am EXTREMELY disgusted with the way Amazon handled this situation. I believe that Amazon should treat both the sellers and buyers with the same respect not 0% to the sellers and 101% to the buyer. They gave me 3 options either refund buyer, escalate claim to amazon, or other options which includes contacting the buyer. After reading so many posts, I was shocked to learn I am 100% going to lose the case either way and had to refund the buyer without my item back. I was fine if they returned the item to me but they message me telling me she'll think about it and let me know her decision. After 14 days still no response and it seems like amazon had already made there decision which was of course in the buyer's favor. They took my money and said that the buyer can keep the item. I'm out on a 50$ item which I sold for 44.95 with shipping. Also the fees are so high!!! I sold the item for 44.95$ and the total I received was ~36.68$ that is about 8$ in fees!! This is definitely higher than ebay's!!! At least ebay will protect you (seller). I had a case on me once on ebay for "not received item" the tracking proved that it was signed and received so I won the case easily. But with amazon it's different, if the buyer (probably a scammer) filed a "not received or any case against you" you will 1000% lose your money and your item. SELLERS BEWARE!!! IM NOT BEING RACIST OR ANYTHING BUT I JUST WANT TO ADD WE ARE TREATED LIKE BLACK PEOPLE BACK IN THE DAYS AND THE BUYERS ARE THE WHITE. EVERYTHING THEY SAY OR CLAIM IS RIGHT. KEEP IN MIND BEFORE SELLING ON THIS FRAUD WEBSITE. AMAZON, WITHOUT THE SELLERS THERE IS NO BUYERS. I'm so mad for losing my money and item!!! They also suspended my account, they told me they can't tell me. Ok? Whatever. I'm done with this website this is the most DISGUSTING place I've ever ventured. This is so nerve racking, worrying about how they'll steal your money either today or tomorrow... Hopefully no more dishonest buyers open claims for the next 90 days... Just read NatM post and I totally agree

  • Ac
      20th of Dec, 2012
    0 Votes

    Because Amazon is a fraud company so instead of complaining, all of us should try to get our money back from these ###, one easy method is to purchase anything of heigh value on amazon through a credit card (not from a seller it should be directly from amazon as we only want to get our money back from this fraud company not any other poor seller) and after getting item, file a charge back with your credit card issuer just by telling them that you got item broken and it was due to poor packaging (other wise it will go to shipping insurance company not amazon) and in most of cases credit card issuing company will grant you money back, i am sorry i am telling people to cheat hear but i think to do cheating with a cheater is absolutely right

  • Ph
      7th of Aug, 2012
    0 Votes

    On Aug 1 I purchased Brad Thor's Unabridged Audiobook Black List (ISBN 978-1-4423-4433-4). A few days later, I received the Abridged version (ISBN 978-1-4423-4431-0). Normally I would think this is a simple mistake, but someone at Amazon INTENTIONALLY placed a sticker with the unabridged ISBN on the abridged version (over the real ISBN) with an intent to deceived and defraud customers who do not notice the difference.
    To their credit Amazon did make it right with me, but this doesn't change the fact that Amazon is intentionally try to pass off cheaper product as being the more expensive version. I have created a Youtube video at

  • Un
      21st of Mar, 2012
    0 Votes

    I have recently experience someone opened an account under my property address and c/o to a person does not live in this property. At the begining, I thought it was just an error. However, in the past two weeks, packages just keep on coming from different carriers, such as Fed-Ex, UPS, Post Office and private carrier. Luckily, my husband was at home, was able to refuse those pacakges. I reported this THREE times to, spoke with different supervisors, repeated myself every time when I called. They said the investigation department will investigate and shut down the account. Well, it has not happened yet, this person still keeps on orderiing. When I asked for a name/administration department so I can complain, they refused to provide the information. It is very frustrated. Does anyone know who would be the best person or department to address this matter? Thank you.

  • Cs
      11th of Aug, 2011
    0 Votes

    I was just ripped off by a buyer who filed a claim for the item not being authentic. The products are 100% manufacturer OEM cell phone cases and are shipped directly from warehouses through their FBA program. that means they are checked and scanned for authenticity. This customer who filed the claim is not even located in the UNITED STATES, but is located in BAHRAIN. He placed an order, had it shipped to a DHL facility in the US and then the package was shipped overseas. Once he received he filed a claim, got his money back, and kept the item. I NEVER do business overseas because of the fraudulent scam artists in these foreign countries. Now I have negative feedback that I am trying to get removed because some con artists made fraudulent claims that are untrue!

  • An
      10th of Aug, 2011
    0 Votes

    I am a seller at Amazon. Yes, Amazon steals money. They will favor a buyer any complaint. Just any. Customer can say "item is not as described", they will get a full refund. Customer filed a complaint "item is not received". I provided a tracking number showing the item was received. Amazon granted a full refund to the buyer stating there was no proof of delivery.

  • Ts
      3rd of Jun, 2011
    +1 Votes

    Amazon has serious problems with information leaks and unfortunately are covering them up. I have closed one CC and about to close another b/c someone got CC information off mine and my wifes account at Amazon (just as a customer). They opened another account using that info and could make purchases which were small about 20$ each (4 on one card, 2 on another). I've cleared the info on the accounts but who knows who has access to that information already so the only choice is to close the CC accounts. Anyway I'll never again do business w/them nor allow any merchant to store the CC info.
    Even the idea that they let charges through on an account opened using the same CC info of another existing account is amazing. I seriously doubt anyone broke into the accounts from the outside, they have an inside breach of security. And yes they are not very informative or cooperative at all. I assume this happens quite frequently with them and unfortuntely no one is really aware how compromised they are.

  • Yo
      14th of May, 2011
    0 Votes

    Someone used my bank information with their name and shipping address and amazon allowed it to go through. Then, when I discovered over $1000 of fraudulent charges on my bank statement I filled a claim and my bank reversed all of it. This was stolen bank info so I received a new account number. I never used an electronic check feature. Amazon blames me for the money they lost from the fraudulent charges and blocked my account and any account I create. It wasn't my fault, it was their's for not verifying the guy's name or address with my bank info. Don't use amazon, go with eBay for the same things. A lot of sellers sell on both and eBay offers buyer protection! How can a company blame the victim of obvious fraud?

  • Gk
      14th of May, 2011
    0 Votes

    I had ordered a product through one of the Amazon dealers ( at The day the product shipped, I noticed that I was flooded with 43 purchase confirmation emails for music downloads. Someone got into my account and purchased almost $400 in music downloads in 43 different transactions. This was the first time that I used this credit card at Amazon, so I suspect that either someone at Amazon or it's vendor stole my account info. I first contacted Amazon but was told that they would not give me info about the purchases (they refuse to give shipping or IP information that could be helpful in tracking the culprit). I next contacted my credit card company to cancel the account and report the fraud. When I went to make my next purchase at Amazon, I found that not only did they cancel my account, but they are now expecting that I will give them another credit card to bill for the fraudulant charges. I don't think so! Even though they have some great deals, I would rather pay more and know my account info is secure. I'll never buy from Amazon again!

  • Am
      8th of Mar, 2011
    0 Votes

    Amazon sent me a confirmation that my money as a buyer was on its way in 3-5 business days on March 4, 2011. The amount was for $1350.44. There were additional funds from sales the, Amazon, held as well.
    March 5, 2011 I received a notice that my account was under "review" for no apparent reason. All my sales are sent with USPS tracking and verifiable that all received their product. I even had 5 lovely comments from customers regarding "lightening fast" delivery. They received their Miracle Fruit tablets in 3 -5 days even with the USPS holiday. I have 100% rating as well.
    Watch out!!! I am writing the president and the Washington State Atty. General. It is looking as though they initiated a "review" to keep from paying me the funds they owe me.
    They now owe me $1690.44. HELP PLEASE.

  • Io
      12th of Feb, 2011
    +1 Votes

    I agree also.My account was closed as a seller due to not
    issueing a refund to buyer .I told the buyer to return my merchandise, textbook and cd math kit and no answer.
    so amazon issues a refund to her and she kept my math book valued at $200.Im pissed and closed my account.They kept partial payment but not all.I dont have my book which i really want back.its wrong and illegal what they are doing.We should all get together and file a law suit action against them.I have a real job and dont need this joke of a me if interested in filing a class action.

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