Verizon
reviews and complaints

I have a Blackberry and just recently it does not ring when I get call. I have checked this out and when I try to check the ringtones a message appears in red that says an error has occured. How do I correct this problem

i agree with Verizon being a ripoff. From original plan of $99 a month they don`t tell you about the hidden charges and if you fall behind they are not willing to work with you. You either pay the whole thing or pay more in penalties. There are better phone sevices out there.

Kelly,
I have been dealing with the same problem since March when I first got Fios. I still haven't received my T.V. I was told after serveral phone calls I would be receiving it soon. Today Aug. 11th I was told I'm not eligiable because my internet connection isn't the right speed. After many hours on hold trying to speak to a supervisor, I have gotten nowhere! I believe Verizon has lied to all of us and I don't know anyone who was gotten their T.V. I think we should all file a class law suit against Verizon! I feel all of us should be paid for our trouble and countless hours on hold trying to get someone to help us and stop coming up with bullsh_t excuses evertime we call!

Melody

i have been reading all these posts. I have the same problem. DSL and Verizon are awful. So Why hasn't the FCC done anything about it? I am off line more than on line. i can't speak to anyone and when I do I get some one in India reading from a book asking me questions. We pay huge somes of money to these idiots...
We really need tostart calling local TV stations.

I have the SAME problem! I've called 3 times and spoken to their new service people... Gunga Din, Mowgli, and even the great Mahatma himself, but all they tell me to do is turn my modem off and on.

How can anyo9ne do business on the internet with service like this?

Anyone else have this problem?

I had a problem a few years back where they wouldn't kill MCI long distance and MCI said it was up to them. I wrote to the FCC and the NJ Board of Public Utilities with drops to Verizon. THAT got response.

Fraudulent biilling charges! I can't believe the lies they will tell you and then blame you for their billing errors! Speaking to anyone is impossible. The on-line support is just a computer program that answers basic questions - someones pockets are being lined while they sit at home collecting a paycheck paid for by the fraudulent billing! I'm sending off a complaint to the Atty Gen office today and the FTC and the BBB - this must be illegal! Massachusetts residents beware - verizon fios is a scam!

Small claims court time.

does yor bad serv happen every where or just in one area? Normally whn you are getting voice mail late dropping calls on all line on your account, is becasue your are more than 8miles from the nearst alltel cell tower . Thinking about investing in a booster for better service.

All I can say is that I have never had this crazy an experience w/ a service provider! Verizon Fios is the absolute worst! They do not even try to hide it! I started service with them in Feb 08' and my bill also has been no less that 300/ mo, and each month the serices I am being charged for differ. I have spent a part-time job amount of time dealing with this person, that, managers etc, etc. I have filed complaints, I have never gotten a corrected bill. I got 30 day trial HBO, cancelled, 5 times, and have been paying for it since. I did the one bill w/ my wireless...Do not do this!Fios buys your wireless bill, so wireless will so paid, and then they add it to your fios bill, and then they screw up you wireless bill as well. To make matters worse, if you get that " oh so fair" bill of current charges, 919.00, and you do not pay, because you can't, they will cut off your wirel;ess service along with everything else! So, of course I severed that relationship...5 times, and finally, they stopped one bill, but not before they had a chance to stop this service, they paid wireless 440$ as I tried the WORRY FREE GARUNTEE and they had not had a chance to apply the refund before fios paid this large amount off. So now, I have this lovely credit on my wireless, but I have to pay fios 440$ or they shut off my service! How does that work! I held all the equipment hostage, went to the fios store and sat there until a district manager promised to help me. Hmmmmmmm that was in May and many upon many attempts to get this resolved met by occasional answers and promises left drifting in the wind... I am ready to put a stop to this ###. I do not know who they think they are dealing with, but I am npot short a brain cell and I have kept insane type Apersonality records of every action, call, promise, reference # name of employee, etc, etc, etc. I now have a collection of documentation that would give L. Ron Hubbard's book a run for his money or for mine for that fact. I smell a class action suit from all the blogs I see. Anyone interested in banding and making this happen? Any legal rep out there want to take this on, because I know that the economy is killing me and everyone (except fios that is) and this is just a slap in my face and to humanity. I am insulted, stressed, and I now know that this is the only way to stop the nightmare. If interested, seriously interested, e-mail loglady1@msn.com. I want to see the big guy suffer for taking advantage of the poor. Here I am.../ A public health nurse with 2 kids, my fiance was laid off, I live is MA where the price is always high, and now my credit is a mess, and my spare time hobby is trying to save my credit, and keep my services going as I depend on them. Hope to start fighting back soon...

I'll try to be short, because the HELL I have gone through would be A BOOK! Salesman comes to door and promisses everything. Installer comes to door says salesman should not have promissed me "ALL THAT" Fisrst bill comes...it is 3 times what salesman says it would be. Call custumer service. After 4 different people and an hour rep says yup we messed up...next bill will be correct. Next bill comes...is even more than first bill. Go throught step one again, am told it is now fixed. Third bill comes..is even more than second. Email verizon...tell them this is unacceptable and to FIX IT. Verizon emails me says "We will be in touch in 2 days". Of course I hear nothing for 10 days. Call and go through steps 1, 2 and 3. Next bill comes AGAIN NOTHING IS DONE. I call VIRGINIA CONSUMER AFFAIRS. 3 days later verizon calls me says sorry we dont know why this(improper billing) has gone on this long. I ask about the $200.00 gift card I was Prommised. They Say I actually did not qualify after all...This was part of the sell to get me to switch from COX. So I will not get it. The rep offers me $10 a month of my bill (A BUYOFF?) I accept. Why not they are not making good on anything at this point. Rep says my next bill will FINALLY BE THE CORRECTED. August 18 2008 I gete my verizon bill...NO $10 off, and it is as wrong as the first one. Where do I go... this is unbelievable...This fios deal was supposed to be $114.99/month + taxes. I have not received a bill for less than $300.00 and none of the promissed perkswill be delivered. I have spent dozens of hours on this problem(I am NOT EXAGERATING) I would like to say come get your gear because you do not deserve 1 more cent from me, but they will try to attack my credit(WHICH IS EXCELLENT ANYWAY. It seems as if they are allowed to get away with this(AND THEY DO NOT SEEM TO CARE)

Verizon is a horrible business that so many people I know won['t do business with, that I sold my stock in their company despite a 48 cent dividend.They are so bad that I tell everyone not to use them at ever5y oppurtunity I get, and will do so for a very long time.They suck basically and are rude to boot./

I had a cell phone acct with Verizon for 10 years. My contract was expiring on Jan. 11, 2010, which I found out from an email I sent to them. I was switching to AT&T and my number was going to be ported, but it was ported before I rec'd the new phone. I called to find out why the phone wasnt working & was told that it had been ported. I said that I needed access to my phone until I recd the new one and the acct was open until Jan. 11th. They did a 3 way call with AT&T and ported the number back to Verizon. I made sure to tell them that this was temporary until I recd the new phone & closed the acct. on the 11th. They gave me the number at AT&T to get the number ported when the time came. On the 11th, I called Verizon to make sure the acct. was closed. I knew that I would be billed through the end of Jan. and made several payments for more than $260 since Dec. to close the balance. In Feb. I recd a courtesy bill saying I had a zero balance and I thought this was over. Today I get a letter from a collection agency saying that I owe $106.27. I called Verizon & was told there was a sub-account & while the balance on the regular (and as far as i knew the only acct) was zero, this new acct. which was opened when they ported my number back had a balance of $106.27 and billed through Feb. when I didn't have the phone and it was disconnected on Jan. 11th.

No one makes you use an MCI calling card. There are plenty of other carriers that will offer you better than 3.8 cents domestic. And you also have a choice to use another phone company other than Verizon. I agree with 'Wow Really' in saying that you really should get your facts straight before going off on a tangent complaining.

Verizon Communication and VodaPhone own Verizon wireless. They are not the same company, they are separate companies. If you choose to make a phone call to a VZW phone from a NON-VZW phone, it uses minutes. It's that simple. Make sure you have your information straight before complaining, it will help prevent you from looking like an ###.

I had a Verizon account for three years with no trouble. I do not use my cell phone very often and only have it because I drive through some pretty desolate desert at night and want the security of being able to call for help if I should need it. Suddenly one month I received a bill for over $350 for additional minutes beyond my contract. I looked at the calls and there were pages of one minute calls - one after the other to familiar numbers. Since I make one of two calls a day it seemed obvious to me that the phone was somehow shorting out. I would never make 10 or 15 calls of one minute duration to the same number within minutes of each other. I called Verizon customer service (?) and was told that I had obviously made the calls since there were other calls on my account to those numbers. I don't know how those charges were put on my account (I am technologically challanged) but Verizon was not helpful, wanted their money and that was that. I paid the bill and, since I was well past my contract, cancelled the account and got a phone from my land line company, Qwest. Reading these complaints I now know my situation was not unique

After a year with Qwest, I had a problem with my phone and made a call to see how I could get a new one. Qwest told me they were not going to continue cell service and asked me to allow them to convert my service to - you guessed it - Verizon. I asked if there would be a new activation charge and if the switch would extend my contract to an additional two years. The answer to both questions was "no" . WRONG! I was charged an activation fee for the "new" service and my contract was started over at month one. I don't know which company "mis informed" me but I paid the bill, accepted the new contract length and resigned myself to another two years with a company that I now knew was unethical. You can live with anything for two years.

The new phone was a bit kinky when I recieved it but I just charged it up to a cheap phone. The problem slowly escalated to an irritating level. In both the house and car charger the phone switches on and off while being charged and the male connector has to be held in a certain position or the charger actually discharges the battery. (I now set the coffee grinder on the phone and a bottle of green olives on the plug to hold everything in just the right place until the phone is charged.)

Two weeks ago I called Verizon customer service (?), explained the problem and asked how to solve it. I was told immediately that I probably had a bad battery or a bad charger both of which I would be responsible for replacing as Verizon did not take responsibility for those items - even tho they supplied them. I said the charging problem existed with both the house and car chargers so I thought it improbable that both chargers were defective and therefore it must be the charging connector in the phone. I was told to take the phone to a Verizon facility and they would check it and sell me either a new battery or a new charger. I immediately knew my problem was going to be something I had to pay for.

Today I took the phone to the Verizon store. It is 50 miles from my house. First, I had to get in line and wait for 30 minutes to see someone. The customer service (?) rep ask what he could do for me and I explained that the phone did not charge properly. He asked if I brought the charger. I said no I was told they would attempt to charge it there. He was very put out but he took my phone into the back and came back a few minutes later and told me there was nothing wrong with my phone. I said he needed to leave it on the charger because it takes a few minutes for the problem to surface. He said just go home and get the charger and come back. I explained that it was a 50 mile drive one way and could he please put it on the charger for a longer period of time so the problem would show up. He said it was probably my charger and I should just go home and get it. I asked how probable it would be for both the house charger and the car charger to both be defective. He said that would be unlikely. I asked if he would not please put it on the charger again and leave it. He said he put it on two chargers for 30 seconds each and it charged just fine.

As I was leaving I told the young lady at the door that since they did not have time to properly check out my phone they had just lost a customer. She asked what I want ed them to do and I said put it on the charger for more than 30 seconds so they could properly assess the problem. She said it was probably my charger and she could sell me one or I could leave the phone and come back in an hour. I don't know why they refused to check out the phone but I was then convinced that no matter what happened during that hour, the goal was to sell me something, not to solve my problem. I declined.

I had been toying with switching to Credo Mobile since I had a bad taste from the first experience with Verizon. Credo donates a percentage of profits to conservation organizations and I like that. Today sealed the deal.

Right now my Verizon phone is sitting on the kitchen counter under a coffee grinder and a bottle of olives. It seems to be charging.

To whom it may concern,

These are the conversations and results of deliberate misinformation over the past couple days.

NOVEMBER 21st, 2008

Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My current phone battery keeps dying. Was on hold for quite a long time. While on hold I heard an advertisement for a new blackberry phone, I decided I would like to return my $400.00 phone for a cheaper but supposedly better blackberry storm.

Finally when customer service answered they told me I had 30 days from the date or service to replace my phone if I was dissatisfied for any reason (This was called a Worry Free Guarantee). But that the phone I received from verizon was at no charge. So they really could not do anything for me, was told to call qwest merge dept for further instruction and they would be able to trade the phone out for me.

Called qwest merge 11/21/2008 @ 8:08 am (45 minutes includes transfer to Blaine), Qwest told me no account info since merge, but they would transfer me to Verizon customer service, was told by Qwest merge manager that as soon as someone answers to ask for a Manager.

Transferred to Verizon, asked for a Manager, was told by Blaine (which I later found out was his name and only name, he would not give me any other information about himself other then he worked in call center and they would know who he was)

Blain tells me he is a manger (by the way was pretty rude as well, hopefully the call was recorded so he can reprimanded for his poor tone and manner towards me)

I tell him my story: can’t replace my phone because of zero value on Verizon system, even though I had just spent $399 with Qwest a few months ago to buy this phone. He basically tells me tough luck, cant trade for a different phone except for a free phone. I ask him what phones are free. He tells me there are a few phones offered but non compare to any current phone. I tell him my phone was free, he then puts me on hold and comes back to tell me “oh yeah, that’s right, your phone (VERIZON XV6800) was a free phone but since the blackberry was brand new it would cost me $250.00 then id receive a $50.00 rebate.

I ask him why if my current phones retail price is so much higher why would it be free but the blackberry not be free to me in this case.

The he proceeds to tell me I didn’t need to get a new phone, if I could find my old phone with qwest, I could use it and just return this phone back to verizon. I doubled check with him, he again told me the new system allowed the use of old phones.

Finally after going nowhere with Blaine he suggests he send me a new replacement of my current phone to see if this solves the battery problem (my initial complaint). He tells me he is going to disconnect my current phone then and overnight me a new phone. I tell him no, he can’t do that because I run a business out of my house and my phone is a necessity. He agrees and tells me my new phone will be here tomorrow (Saturday Nov. 22nd) via fed ex overnight. When I get my new phone I need to call and deactivate my old phone and activate my new one.

I remind his that if the new phone has the same problems what am I supposed to do since my 30 day worry free will be expiring on Sunday the 23rd of November. He tells me not to worry that my new phone will have an additional 30 day worry free on it and I can return it if I am dissatisfied as well.

We end the call with the expectation of me getting a new phone the following day (Saturday the 22 nd or November 2008.

I thought about it and decided to call qwest back 11/21/08 @ 8:58 (16 minute call) to see if they could verify Blaine as a manger and double check all the info he told me. They could not really help and suggested I call verizon back to verify Blaine’s story.

I dial 611 again from my cell phone 11/21/08 @ 9:17 am for a 36 minute call. I speak to a representative that tells me Blaine is NOT a manager, and that by no means could I use my old qwest call phone on the verizon network. She goes over my account and tells me the new blackberry is far less superior to the phone I currently have and it would be a mistake to even consider changing. I tell her my situation about the battery life, she suggest and gives me info on local verizon service locations that can test my phone to see if it is the phone or if it is the battery, or maybe if it is nothing on the new phone at all and problem solved. Just a defect on my current phone.

We end the call, she tells me she will note the account and get word to Blaine’s manager about the complaint.

NOVEMBER 22nd 2008

Today 11/22/08 no new phone fed ex…….
Then about 6pm, tonight I receive an email from a client telling me he called and left a voicemail telling me he was here to view a motor home (I run a wholesale business selling very expensive motor home to people from all over the united states) I was foolish enough to believe that by using my cell phone (that I have never really had a service problem with in the past other then the battery dying) I would get my calls and earn my income.

Email says he called my today at 1:30 that he was here and ready to look at a $70, 000 motor home. They had driven several hours to view it and this was my opportunity (with the current economy time is of the essence, I need to be able to count on a cell phone provider that can offer the best service and best coverage) I needed to get back to them but they were already several hours away down the road looking at another motor home.

Immediately I grab my cell phone 11/21/08 7:14pm PST and dial my voicemail to see if I had just missed the call. My phone tells me that is has been disconnected and is no longer in service.

Then 11/21/2008 @ 7:16 pm PST (51 minute call) I call 611 to see what is going on. I am told by a rep that my phone had been disconnected and a new esn was assigned to my account for a new phone. At this point I am getting pretty angry, she instructs me on how to reactivate my current phone and tell me she is getting a supervisor to explain the situation to me.

The supervisor gets on the phone, I tell her the entire story, she tells me she that due to an unexplainable “glitch” my phone was disconnected and the new phone was active. But the new phone was showing undelivered and at a local Fed Ex hub waiting for delivery on Monday November 24th. She then told me since I was a prior qwest customer that I did not get the 30 day worry free guarantee and I was literally stuck with the phone I was given. I proceeded to tell her that I potentially have now lost several thousand dollars in income because of a unexplained “glitch”, there was nothing she could do but tell me the person Blaine that I spoke to did misinform (lie) to me, and every other person I had spoken to had also misinformed me (lied) about the 30 day worry free.

She told me if I needed to send back this new phone again that id have an option to buy a new phone a one year discounted rate.

I ended the call by telling her I have been lied to, mislead, and now because of Verizon I have potentially lost over $5, 000 dollars in commission and my investors over $15, 000.

This is my resolution. I feel I have a few different options.

1) I accept what has happened and just realize that the phone I have coming is useless for more then 4 hours of battery life and go on about my life. (Doubtful)

2) I file a complaint to the better business bureau, mail a physical letter to your complaints department, and cancel my service.

3) Speak to my investors and file a Joint lawsuit for lost wages. With approximately $20, 000 on the line it really would make the most sense. Your company has no idea why this “glitch” has happened; your reps have lied to me and misinformed me time and time again with poor information. Either way you are in the wrong and I have detailed accounts of everything that was said to me and everything that has taken place.

4) you can get me a new replacement phone of my choice (Reasonable since every other phone you offer is less in value) with an additional 30 day worry free guarantee in case the phone I choose turns out to not be as useful as my current phone. I’d also like a formal apology for my time and wages lost.

My current phone bill is $195.00, if you average my phone bills out it is roughly $150 per month. Multiply this by 24 months for the duration of the contract (not including the past 3 years I have had qwest uninterrupted service) this equals $3, 600 roughly in service fees I will be paying you. Not to mention the countless people I will absolutely tell of my experience with Verizon. I know a few people cannot make a difference if a company survives or not, but I can assure you I will be able to sway the decisions of at least 2 people over the course of my life. Now you can add in an additional $7, 000 on top of the $3600 in service fees ill be paying and all as a result of a $200.00 contract rate cell phone your reps didn’t want to give me. And this is if our attorneys don’t decide to take you to court, and with investors entrusting me with over $900, 000 in inventory personally I really think a $70, 000 deal with $20, 000 in profit may just be worth it to file a lawsuit.

Ill let you weight the options; your company was in the wrong from beginning to end.

I only hope you choose the easiest and simplest way out, But I can assure you I am willing to go the distance with this and can prove every bit of what I have stated here, I am fully confident my company and investors will be successful with a lawsuit and recuperate some of the losses we have acquired as a result of your “unexplainable glitch”.

Total of 160 minutes of calls almost 3 hours of customer service to get nowhere.

Thank you for your time and I look forward to hearing from you very soon on this matter.

If I am not fully satisfied with the outcome I will be posting this letter on every Blog, web site, and newspaper I can. I will also be sure to file complaints with the BBB, the FCC, and the District Attorneys office.

Regards

In a nutshell, not really helped, but have now lost out on possible wages...

im a gud cleint, im a single, i came from philippines, hav a good personality

In July 2005 I became a contracted customer with Verizon for one year to expire in July 06. In May and June of 06 I called three times to get a confirmation as to when my contract expires and they told me the date in July when it was free and clear for me to leave. Well I thought I was free and clear too...they even told me you're free and clear to do whatever you want. So days after the one year agreement expired I went over to Sprint for new service. Verizon sends me an early termination fee of $175.00. I called them and they told me that although July whatever was my 1 year anniversary date that August 5th was the real termination date because that started the new billing cycle. I explained yada yada to them and it did no good. Just monkeys on a headset trying to feel important. I told them to forget about getting any money from me and they said we will keep calling you. Go ahead, couldn't care less. I decided not to pay nor will I even though they have sent this to almost 10 collection agencies offering me discounts which I will not fall for. Two years later they are still trying to get ahold of me. I say keep it goin because im laughing about it. They can only call my land line and noone ever answers it not even me. I probably have answered that phone less than 100 times in 10 years. They ALWAYS get an answering machine and at times they have left messages saying I won prizes or they are calling about surveys. When I hear a voice I don't forget it. Some of the letters from the collection agencies have fake debts for thousands of dollars saying I owe just to get me to answer the phone or call them back. Don't fall for this ### or give your personal info out to anyone. NEVER let a collection agency intimidate you. If they call you just play some porn clips over the phone or hardcore rap songs. Use racial slurs against them and talk ### about their families...they can't do anything to you. One last thing...The letters say my credit will be wrecked because of this and I won't be able to get a loan well thats not true. Verizon is the only negative listing on my report and I just got financed at 4.9% for a Ford Fusion. So again don't let these low-life monkeys intimidate you.

Verizon is one of the worst, purposely deceptive companies I've yet dealt with. I had been w/ T-Mobile for over 4 years before trying Verizon, and it has been a great mistake. They charge for unauthorized data texting when I specifically told the rep at the sign up that I only want the most basic voice plan, as my husband and I together use only 200min/mo. Then they made plenty of excuses to not credit the cost, saying there's nothing they can do about it b/c it's 3rd party, etc. After enough reasoning, they finally credit 2 out of 6 months of these fees. Also, the phone has been dying every two days, and while we rarely use it, when we do get a call we miss it b/c the phone goes dead. So the rep give me a corporate store to goto to get it fixed or replaced. Then the service guy tries to convince me the phone's going dead b/c I didn't update by pressing *288, then tries to send me home. I insist he changes the battery so I don't make another trip. He pulls out the batteries, spins it on the table and says nothing is wrong w/ it. When tell him just switch it them w/ new one and if these work fine, then you can use these for another phone, he finally brings out new ones, then tells me he can't give these for free b/c the batteries aren't under warranty and/or b/c I didn't sign up at a corporate location. So, as I leave I call cus svc again, and the guy on the phone confirms what a huge liar Daniel at the E. Valley, El Monte, CA location is. This guy finally resolves this one of 3 issues; he's sending new replacement phones. My impression is that what Daniel did is company protocol; these guys are going to try to make you pay more until you can prove them wrong. Next time I may just file a small claims. In fact, most of you should; I think it'll send a message to these large, unscrupulous companies that they better have some integrity.

I just switched to T-Mobile from Verizon. My 2 years contract expires in 2 days. I ordered T-Mobile online and asked to port my number to the new contract. I thought the switch will take place at the end of my contract, but they went with the switch anyway two days before the 2 years expiration date. I have already paid my last month bill to Verizon covering until 11-20-09. Today my phone is dead and Verizon will charge me 60 bucks for early termination fee ($175 - $115= $60 115 =$5 times 23 months). When I called Verizon today I was told the number has already be transfered to T-Mobile and nothing can be done and I will be charged 60 bucks. When I asked for a refund for the unused days left in my contract(just to have some fun with the customer rep) they said no :(.If I wait until pass the expiration date then I will become a month by month client. Once in a monthly contract, the same happens, you have to sitch exactly the last day or they will charge you another month . If you end the monthly contract the second day, you have to pay for the rest of the month. In my case, they will keep the money for the remaining of the month plus another 60 bucks. For them it is a done deal, they didn't bother with give me a call to confirm the switch. I'm glad to paid the 60 bucks than sign again with them thieves. Yeah, I know legally they are right (for you legal eagels out there) just a little piss off. By the way all them are the same Verizon, T-mobil, Metro, ATT, et al. So, if you want to port your number, just get whatever new number the new company give you, and then do the switch, don't let them deal in your name or you will be screw at the end.

If you ###s actually read your contracts it does states that your service will terminate at the end of your bill cycle. And go ahead and file class actions. It your word against Verizon Wireless and they have copies of the contracts you signed that clearly show your contract end dates. So you will not have a chance at winning. You will just waste your time and money and Verizon Wireless will laugh in your ugly faces.

I had the exact same problem with them in 06. Check my post "extended contract w/o permission". They did the same billing cycle crap with me and I called three times to confirm my cancel date in July 06. I signed a one year agreement in early July 05. Unfortunately I can't find the original damn contract. So far in two years they have had up to 10 collection agencies contact me but I never respond to them. It does no good and don't fall for those deals in which they offer a settlement amount. They just sell of the balance to another collection agency and you are still stuck with the balance plus xtra costs.

I also check my credit report several times a year for free. Verizon is the only negative listing still on it. Five more years and it will be off.

A contract end date is a contract end date, period, whats so hard to understand about that? It's your own fault.

https://esupport.fcc.gov/sform2000/formB!input.action?form_page=2000B

follow this link to file an online complaint against Verizon. Good Luck!

Same thing happened to me! I called in advance to see if I could switch in the last month - to make certain, I called THREE times. Every time the rep told me I could switch over without the fee since I was in the last month. Of course when the bill came, I was charged the fee. Guess this sort of crap is why Verizon just lost the class action against it for violating the laws of the State of California.

I can tell you exactly where your problem came in, you called in and said when can i get new phones? you were told the date you could get new phones and assumed you were out of contract, csr's cant blatantly lie to a customer, calls are recorded, csr's dont see a date saying 9/1/08 and tell you now you can get out of contract? are you kidding, pull out your contract and check the date, then you wont have that problem

My God! Never in my whole life have a got service so crappy. We have had issues concerning our bill for 5 months. Every month we wait on the phone for an adverge of 1.5 hrs and finally get some sorry info; our next bill never gets straight. We have credits and service that we didnt ask for and every month is the same song and dance. I made a payment to the account last night at 6:30 pm by debit and it never posted, why?cause it was posted to the online account? I started at 10:30am with a call while I was making Breakfast. Its now almost 1:30pm and Im now eating lunch. Call it perservence, I guess. The call center I just recieved was for if you have issues with your phone? I am located in Virginia. I clearly spoke my account number out and was transfered to the call center in New york. The Rep was very apologectic and asked where I was located and I said Virginia;hahaha she transfered me to Maryland. I also had Reps transfer the call and say it wasnt their dept and drop the call. The service is completly bad. Last month(june 2010)my wife called to speak to a supervisor because the guy acted like the credit was coming out of his bank account and put her on hold over 30 min. My wife then took another cell phone;while on hold and called back to talk to someone elese. The Rep that responded told her the account was open with someone elese and he was sitting at his desk. Hmmmm...Im sure the supervisor was right on his way. my termination date cannot come soon enough.

I also got screwed on the "free" TV. And got the royal runaround about a letter that never arrived and emails I never saw. Funny thing, this is the PHONE COMPANY ... but they don't bother to contact customers by PHONE. Even the post office doesn't guarantee delivery, but you can pay an extra dollar or so for a signature verification.

Oh, and the $109 service costs me $159 and change!

Let me share my experience with Verizon. I called Verizon and asked what kind of a deal I could get on a bundle since I had Verizon for phone and cellulst. I was told I could add Verizon DSL and DirecTV and that in addition to the price quoted, I'd get a $200 AmEx gift card from DirecTV. After 5 weeks of inquiry, I was informed by DirecTV they did not provide the gift cards to Verizon customers - talk to Verizon.

I called Verizon customer service - I was told by two layers of management "no - that's only for customers who did not have phone service originally". But, the agent knew I had phone service and told me I would get it. After another 6 weeks of runaround, Verizon stopped returning my calls. First rule: DO NOT BELIEVE THE OFFER THEY GIVE YOU BECAUSE IN MY CASE VERIZON REFUSED TO LIVE UP TO IT!

Second, since I got Verizon DSL my dialtone intermittently disappears. Verizon customer service does not allow you to talk to anyone human (all automate) and if you complain about phone, they don't want to deal with DSL matters and if you complain about DSL, they don't want to hear about dialtone. IN OTHER WORDS, WITH DSL YOU GET DATA AND VOICE ON THE SAME TWISTED PAIR BUT NOBODY IN CUSTOMER SERVICE SEEMS WILLING TO ADDRESS PROBLEMS THAT ONE SERVICE CAUSES FOR THE OTHER.

Third, some nasty Canadian tech on DSL caused me to lose my sent mail. At the end she said, she wasn't responsible even though SHE LOGGED ONTO MY COMPUTER AND LOST IT! Verizon techs are outsourced from all over the world it appears from the accents. And they are worse than techs I used to get from Comcast who at least seemed to hire people from the US who were more competent and polite.

Do not get Verizon DSL. Do not. As hard as it is for me to say this, they make Comcast look good.

I to think that verizon sucks smelly donkey balls ! I have just gotten my service on the 8th of july 2008. and every evening the service cuts out . yes ...its a pain in the ### to get a hold of a service rep or tech. and if your lucky enough to get a hold of a person, expect transfers, lots of holding time, and repeats of the same ol' bull, they gave the last 50 calls in because of line interruptions etc... they told me saturday the 12th (tec support)that they would process a ticketfor a tech. support guy to come out to my home Monday the 14th. so i cleared my work scheduleto sit at home allllllllllll day waiting for this ### who never showed. so I called! they told me that they checked the line from there...and it seemed fine. so they didn't send him out.they also didn't bother to give me a call to let me know that.(even though it was ###) I stayed home blowing off a work day for these ###s! and they didn't show or care...NOW!the woman i spoke to said that I will have no more problems. she assured me and swore to allah that i would have no more issues. i am pleased to tell you that i now havemore issues than ever!it's insane...this evil company verizon...is insane...my internet service cuts out 3- 4 times a day now. and its insane... I agree with allllllllllll the comments made by every one on this site as well as others.
also people don't forget that verizon and all tel joined forces with the GOV. to pass a bill allowing any type of investigator or law enforcement agency(greasy or not ) to go int anyones files and systems without any type of permission. all emails and info(data)sent by online verizon users is read by thousands before it is read by the intended party. no privacy with verizon. and allllllllllll the frustration you want. i would normally tell verizon to suck my balls! but they would probably stop in middle of it, not get back to me ...and then send me huge bill for something the service they never provided! :[ if you get the chance...do what i did to make your self feel a little better ...poke your head in a verizon location and shout "verizon suckS!" or whatever... and go on with your day. cuz thats all you can do.

I stand by this message and support it full! Jamie M metz.

I scheduled to have FIOS installed. The day before installation a voicemail was left stating Miss Utility needed to come out before installation could take place. Well someone forgot to set the alarm not to turn my home phone line off. I called to report phone trouble stated that FIOS was due to come out but had to cancel, was told that had nothing to do with my phone not working. WRONG! That was exactly the reason my phone was not working. I had no response for 6 days with a 100 yr old Grandmother at my house. I filed a complaint with the Public Service Commission and in the Verizon response they stated I had a priority order as of 4/21/10 this is 6 days after my installation date and 6 days with no home phone service. Go figure?