Verizon reviews and complaints 2
View all 1259 complaintsVerizon - billing charge
Oct. 25, 2008 I called to cancel the telephone and internet service. I rec'd several statements since then. I rec'd a statement dated 11/7/08 in the amt. of $53.22 (period 10/26-11/24/08) I paid that amt. I rec'd a statement date 11/25/-8 in the amt. of $52.26(period 11/19-12/18/08). I called and spoke to Ms. Thigpen in the solutions dept. #[protected]. She told me that there were no charges in the computer and gave me conf.#[protected]. I did return calls from the company to explain. I rec'd a statement dated 1/25/09 in the amt. of $82.16 that I now realize is a charge for broadband services (#[protected]). How can I owe this when it was cancelled in 10/08, and have services with another company since 10/08? I think that when the person is on the other end, they sometimes don't understand because they don't see the statements that you are talking about or maybe I didn't it explain clearly. Verizon sent this to a collection agency (The CBE Group). Pleas ehelp!
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon - responsiveness in repair calls
This company collects additional money for service and repairs and leaves their customers hanging. Have had repeated phone problems on three different numbers over 5 year period. For the first three years calling monthly about noise on the line. Their refusal to keep lines open and lines updated is legend; their current response time of over a week before repair service arrives is obsurd.
Localities should collectively sue when this level of consumer fraud exists as in the NY suit with Dell.
I have been waiting over two weeks for Verizon to come out and fix my line. They have no problem collecting your money, however when it comes to repairs, I have been taken for a ride. They have rescheduled my appointments without my knowledge, and have just showed up without me knowing. Calling their customer service is a big joke, because nothing gets resolved. If there were other phone services available in my area, I would have switched two years ago.
I spent days without a DSL or phone line. I was promised a service call 5 days out. The customer service was good. And, the technician appeared in 4 days. (still a long time to be without DSL and phone). The technician was also very good. It would seem that the problem is with the condition of the old telephone lines. The lines are old and service fails often. It appears that Verizon is not concerned with repairing the existing telephone lines. I'm guessing they want FIOS customers more. If it wasn't so pricey, I would be there. Until then, I would suggest Verizon hire more technicians for faster repair service.
Let me be clear about one thing I neglected to mention. The Verizon employees that they send...when they show up...are wonderful and personable, and most agree about this company, however they are happy to have a job so they keep quiet. So the field employees are not the problem. I can't say the same for the CSRs however. They just don't have a clue and some of them are downright nasty. The fault however, lies with the system itself. One hand doens't know what the other hand is doing...Customer Service? It's a farce!
Land line service in my neighborhood has been going out on a regular basis for years. Verizon keeps giving me lip service that it's fixed each time they finally arrive, but of course that's a lie. As soon as the weather warms up in Spring, the phone service goes out about every 4 to 6 wks or so. Finally, last March, I was told the permanent fix was in, however here we go again. Phone was out for four days in late April and now again in mid May. In the past, our neighborhood signed a petition that was sent to the corporate offices in Newark at which time we got some attention. But it was short lived of course. Here we go again. Around and around we go, with no end to the problem. They have "problems" getting part for the old Avis system? Not our problem! We deserve to have working phones! And don't even get me started on the customer service phone system. It's a maze of holding and holding and then holding some more, for hours on end!
VERIZON IS HORRIBLE. I HAVE BEEN WITH THEM FOR 20 YEARS. I GOT A NEW CELL PHONE 2 MONTHS AGO. I WENT INTO A STORE BECAUSE IT WAS BROKEN. THEY HAD TO SEND ME A NEW ONE, WHEN THEY HAD ONE IS STOCK. THE POLICY ON WARRANTY'S. I ALSO WAS GETTING A LAND LINE AND PERSON 1 SAID IT WOULD BE TURNED ON IN 24 HOURS. IT WASN'T. I CALLED AND PERSON 2 SAID IT WOULD BE TURNED ON MONDAY AND NO PERSON NEEDED TO COME OUT. IT DIDN'T GET TURNED ON AND PERSON 3 SAID IT WOULD BE TURNED ON IN TWO DAYS AND SOMEONE HAD TO COME OUT. THEY ARE HORRIBLE
I agree I'm going on over a week from my promised date and still no dial tone service, keeps getting pushed back everytime the repair date arrives. If i could have land service with anyone else I would. Thank god I dont have thier wireless service. Verizon repair service what a crock of s**t !
Latest Verizon Reviews
Total by verizon Mobile phone service Disconnected account and paying balance and dated proof bill is paid Upgrading phone Verizon wirelessGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.