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Allegro Medical Supplies Customer Service Phone, Email, Contacts

Allegro Medical Supplies
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www.allegromedical.com

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3.6 14 Complaints
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Allegro Medical Supplies Complaints 14

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I placed an order with them, and subsequently returned a portion of that order to the amount of approximately $90. McKesson was the distributor for that return. I was issued an RMA number and return the items directly to McKesson, which they received because I used USPS tracking. McKesson issued a credit to Allegro Medical for the return, but Allegro kept...

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Allegro Medical Supplies Unauthorized Charges

I signed up for auto-ship on the condition my card not be charged until after the first of each month. The very first month they sent it through early, so I quit. The following month they DID IT AGAIN. I called them and they promised me a credit within 48 hours and an e-mail confirming that all future orders were cancelled. I'm still waiting.

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Allegro Medical Supplies Avoid this company like the plague!

I ordered 5 items on 05/10/11. By 06/01/20, only 4 of the 5 items had arrived. Additionally, 2 of the 4 items were something different than expected. Regarding the missing item, a customer service rep apologized and stated it would be shipped immediately. The item arrived 3 days later. My second problem related to an incorrect item I ordered. I ordered the incorrect item because an Allegro customer service rep provided me with the incorrect Allegro item number. I was told the correct items (which were cheaper) would be shipped and to discard the incorrect item. As of 06/21 they hadn't arrived. I spoke w/ Ashley in customer service who said no replacements would be shipped because I made the mistake & ordered the wrong item. Rude, arrogant & obnoxious. She is EVERYTHING that exemplifies horrible customer service, all over less than $6 worth of merchandise. Their prices are high & they do NOT value their customers.

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Is Allegro Medical Supplies Legit?

Allegro Medical Supplies earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Allegro Medical Supplies stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Allegro Medical Supplies's reputation as a trustworthy leader in their field. Customers can rely on Allegro Medical Supplies's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Allegro Medical Supplies. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allegromedical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allegromedical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Allegro Medical Supplies have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Allegro Medical Supplies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Allegromedical.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Allegromedical.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Allegro Medical Supplies.

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Allegro Medical Supplies They sent me the cheap things i ordered and never sent me the big item

Allegro medical ripped me off! they sent me the cheap things i ordered and never sent me the big item! they never respond to calls or emails. if you post negative comment on their wall they don't even care. they keep posting pictures of there staff parties instead. aggravating!

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Rick001
Columbus, US
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Jun 21, 2016 4:30 am EDT

I ordered a product from Allegro, never got emailed shipping information, their website showed none available; then after calling 3 weeks later they said it was delivered 2 weeks prior and they then emailed UPS tracking showing that. However, I never saw it, didn't know to watch for it and it's strange because I and my neighbors get packages all they time without problems. They only offered to initiate UPS tracing telling me I could call UPS to find the status. Of course, I haven't heard anything more and their response is unacceptable. Disputing the charge. Don't buy from this web site.

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bugmenot2
US
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Jun 07, 2010 9:04 am EDT

Do business with these guys and your email immediately go onto their spam list and possibly resold

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Sarah76223
New York, US
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Jul 28, 2011 4:36 am EDT

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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Allegro Medical Supplies Fraudulent Charges on card

I received two phone messages in the same day from this company. One message said that they were calling in reference to the order I had placed online. The second message said that they were calling about my phone order. I called back because I knew there must be some mistake since I had placed no orders at all. When I spoke with the customer "care" rep they said that there must be a mistake and there were no orders under my name. Five days later I get online to pay my credit card balance and find a $1600.00 charge from this company. Thankfully my credit card company (Chase is awesome!) is handling this charge without any liability from me, but it is maddening that this company didn't stop with just ripping off those who actually did place orders, but have stooped to stealing card numbers now as well.

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Allegro Medical Supplies DO NOT USE

This was the worst online shoping experience I have ever had and I wish I would have checked for complaints before I ordered from Allegro. They had the best price on what I was looking for so I placed the order. My credit card was charged immediately. Several days later I realized that I had not received an email that my order had shipped so I called the so called "customer service" Said there was a backup in the warehouse and was then told my order would go out right away. A week later still no product so I called CS again and got the same person(what are the odds). Then was told the item was on backorder. So I asked them to cancel my order and refund my money and I was told I would see the refund within a week. A week later still no refund. So I called credit card company and they told me that they legally have to wait 15 days from the day canceled. Got an email: sorry for the delay...order was shipped. Replied email: give me ship date and tracking info. Three days later email: Sorry but we don't have that information. After working with my credit card company for over a month I finally got my refund. Online shoppers are actually financing this companies cash flow! I will never order anywhere again without checking reviews!

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Allegro Medical Supplies Impossible service

It is hard to keep intelligent tone since I am completely outraged with lack of competence of Allegro Medical staff!I ordered the Trikke bike back on June 1st . It still isn't here! In fact it hasn't being shipped yet!I am getting tons of controversial information from every phone conversation I am having on dayly basis. From: 'Your bike has being fully shipped and I'll call you within 20 minuts to give you the wright tracking number..." to:" The system tells me, that you cancelled your order and want your money back!" Yes!I did cancell my order on June 7th!I was already dissatisfayed with lack of information about the status of my order! And I WAS going to get my money back! But the very next day (on June 8th)speaking with another Allegro Medical assocate in order to find out how long does it take to get the money back, I was to learn that my Trikke has being fully shipped and it is not too late to turn the things around and keep my order!
The day after, though nothing has changed!The tracking number they provided me with was not to be recognized by UPS! And starting thad day, until today (June 18th) I have being calling the Allegro Medical just to learn that "due to some misscommunication the warehouse did not in fact send the item to me, despite the status "fully shipped"!" And if I still want the bike it can be shipped the very next day! And this is what I was told during at least 15 conversations with AM representatives! Here is a good example:3 days ago (June 16th)the "updated" information was: "Your order is about to leave the warehouse and you going to get brand new tracking number within couple of hours! The very next day I am calling them to learn that I DID CANCELL MY ORDER ON 16TH! BUT IF I'D LIKE THEY CAN REINSTATE THAT ORDER AND THEY'LL BE MORE THAN HAPPY TO GIVE THE WAREHOUSE "GREEN TO GO"! Trikke meant to be a birthday gift. But it does not matter now.And 5% discount that one of their associates offered me is not a match for the level of my discouragement! They promise to call back and they never do! They pledge to send you an E-mail, you will not get one! I sent 6 (six!) E-mail to the "feedback box" they having on the web-site! Zero responce! Oh, I'm sorry! One E-mail thanking me for the inquiry! Bottom line:THE ONLY REASON I DECIDED TO KEEP THE BIKE AND NOT TO GET THE FULL REFUND IS THAT EVEY DAY SINCE JUNE 7TH I WAS GETTING CONVINCED BY ALLEGRO MEDICAL STAFF THAT TRIKKE IS ON IT'S WAY!That was trully confusing and very disappointing experience dealing with Allegro Medical!

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Allegro Medical Supplies They sent wrong item - It's been nearly two months without resolution!

BEWARE BEWARE BEWARE!

I ordered two items from Allegro for my mother for xmas. They were shipped in a timely manner, but one was not the right product. Was supposed to be a flag and got a cup holder...go figure. Anyway, today is Feb. 13th! Remember, these were for xmas. I called early Jan and got NICK, I explained my situation and he said he would take care of it and call me back in an hour. No call. That was on a Friday. On the next Tuesday, I called again and got Terri. She said she would EMAIL me an RMA# and I could send it back, then they would mail out the right product. She said the email would be here that day. Guess what, no email. I waited two days and called again. This time I got Bethany. She said they don't email those RMA#'s, they only snail mail them. She said the order had been put thru by Terri and that I should get it within the next 5 days. These people are in Arizona, I am in Florida. How does it take that long to send a simple letter when my mother, who lives in AZ can mail me something and it gets here in 3 days, not priority? Ok, so I waited the 5 days and then gave it a couple more. Again, nothing. I called again this last Wed. This time I got Sarah. SHE said she talked to her supervisor and I dont have to mail the $5 cup holder back, so forget about the RMA#. They would just go ahead and mail out the flag right away. She also said that since I have had such a hard time with this whole thing, she PERSONALLY was going to track my package and, if I emailed her the next day, she would reply with my tracking number so I could trac it also. She said it should be there by Friday, or at the latest Monday. Shipping from Riverside, CA to Tempe, AZ. I emailed her on Thrusday, and again on Friday. Once more, nada. No response. Abysmal, horrid company!

If this item is not on my mother's doorstep tomorrow, I am contacting my credit card company to dispute this whole thing. Then I am contacting the Better Business Bereau. I will be scouring the web for any other review sites to let everyone know. DO NOT ORDER FROM ALLEGRO MEDICAL! In my case, they did not even send the right item from the get go! Even keeping track of who I spoke to did not help.

And, BTW, whenever I asked to talk to a supervisor, I was told they are not in the office right now.

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WCMS
US
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Jun 10, 2010 1:58 pm EDT

I also ordered a couple of items and was sent the wrong product. I was prepared to send the incorrect product back to Allegro as soon as I received the prepaid UPS label via e-mail. That never showed up in my inbox but an email did arrive that said I should keep the items I received and they would send the correct items at no additional charge. It has been two months and several phone calls and still no resolution. Many promises and "calls to the warehouse" along with promises to follow-up with an e-mail regarding the status of my order but, so far no follow-up and no product.
Ron S.

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Allegro Medical Supplies Sleazy Company STAY AWAY

I placed an order for an exerciser on Dec 07, 2009 and Allegro Medical immediately charged my visa account. Their web site showed that the item was in stock and that it would ship in 1 to 3 business days. After 2 weeks the order was still showing "awaiting Shipment" then they emailed me and offered to "refund" my money if I was "tired of waiting". I had already noticed after reading complaints on this web site that people who requested a refund rarely get it, so I refused their refund offer and demanded that they ship the item. I finally received it on January 06, 2010 after a month of waiting and notice that it had been shipped from a place called Fabrication Enterprises out of New York on Dec 31. I looked at the invoice and noticed that Allegro had never even ordered the exerciser from "Fabrication Enterprises" until Dec 21, 2009, which was a day AFTER they tried to get me to take a refund. I google earthed their Arizona address and it looks like just a hole in the wall office. They probably don't actually "stock" anything. Their obviously a bunch of con artists! STAY AWAY!

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Larry from NY
US
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Aug 12, 2010 5:37 pm EDT

I had trouble getting a refund from them after I sent the product back. Had to complai to the Better Business Bureau and the Attorney General of Arizona. They refunded the money after I compalined to the two organizations. Will never do business with them again

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Allegro Medical Supplies No product, no refund

I ordered a product via the web (Reporter Wireless Intercom by Chamberlain) back on
Dec 3rd as their web site claimed "in stock". My credit card was charged immediately.
When I checked on the status at their web site, I saw "awaiting shipment" for about 3
weeks. Right before Christmas, I checked again and found the product to be
discontinued according to the item page but still "awaiting shipment" on my order
status. I called and requested a refund on the 22nd. I waited a few days and nothing
was happening so I called again on Dec 31st. I was sent email which said I should see
the credit two days ago. Still nothing happened. I called them again today (Jan 7)
and spoke to another representative that basically said the same thing as the others.
For some mysterious reason, their "procedure" says that no one can actually contact their accounting dept to find out what they are doing (not much, apparently). I
finally gave up and called my credit card company so they are resolving the
complaint for me. After some checking, several other customers have had similar
problems with this company.
To say the least, I will never attempt to do business with Allegro Medical again and
recommend against anyone else doing so as well.

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Allegro Medical Supplies misrepresentation of services/products

Allegro Medical is to be avoided. As with many others who have complained, I ordered a product, my credit card was immediately charged, ten days later the order was still awaiting shipment. Order was cancelled, 20 days and two phone calls later, the charge still remains on my card. Thank goodness it was a credit card and not a check or debit charge. DO NOT BUY FROM THIS COMPANY. YOU WILL SPEND YOUR MONEY WITH NOTHING TO SHOW FOR IT. Report them to the BBB.

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uberraschung
Flushing, US
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Mar 25, 2010 10:18 am EDT

10 days. Still awaiting shipment.
Can't get through to customer service to even cancel the order.
I should have checked reviews of the shop. Feels like a poorly run drop shipper.

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nerktwins
Lakewood, US
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Dec 06, 2009 12:16 pm EST

I have a problem with Allegro too! I cancelled an order, a week prior to them shipping it to me anyway. I returned it. Allegro then returned the item to me because it was considered non refundable. I never even opened the package!
Better Business Bureau will go to work for me now.
I will NEVER do business with a Allegro Medical Supplies! Allegro I can only hope you go out of business because of extemely poor service!

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Allegro Medical Supplies Can't get a refund

I have been waiting nearly 6 weeks to receive a refund on an order I cancelled on 7/20/09. Please note that this was an order cancellation, not a refund for returned merchandise. I never saw or touched the items ordered. The order never shipped. My credit card was billed 7/9/09, the same day the order was placed.
When I called to cancel the order, I was told I could expect a refund in 4-5 business days (the website says refunds are processed within 3-5 business days). When I did not receive the refund, I called the company (8/7/09). The Customer Service agent told me the refund had not yet been processed but she would put a “rush” on it & I should see my refund posted in 5-7 business days.
When I did not receive the refund, I called again (8/21/09) & spoke to Justine, who told me the refund had not yet been processed, but she would send my information to the Accounting Dept. & the credit would be posted the following week.
When I did not receive the refund, I called a third time (8/28/09), speaking again to Justine. She verified that my refund was still not processed but the information was with the Accounting Dept. She acknowledged they are running behind on refunds but the refund would be posted by the end of next week.
I asked to speak to someone in a position of higher authority to discuss my refund status, but Justine did not comply. I asked her how I might reach such a person, but she would not provide any information.
I went to Allegro’s website &, via the “Contact Us” page, sent electronic inquiries about my refund status to all departments that appeared potentially relevant to my issue (8/28/09).
I have filed consumer complaints with the Better Business Bureau, the Federal Trade Commission & the Arizona Attorney General.
I am tired of waiting for a refund for merchandise I never even received, & extremely frustrated at the lack of honesty, responsiveness & cooperation I have experienced with this company.

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Allegro Medical Supplies Charged CC Never Sent Product

I purchased this bike online almost a month ago. I was IMMEDIATELY charged and added to the mailing list for coupons, promos, etc. Even received a welcome email from the "president".

Since then I have not received anything but coupons, promos. I've contact the company 3 times...no response. I have requested my money back, no response. I called, no response.

They took my money and ran with it. I am truly afraid if they work with seniors or others on limited/fixed incomes that may purchase from and rely on them. I pray this does not happen to one of them.

I am now working with my cc company to get my money back via fraud protection. Let’s all pray that works. I’ve kept all communication to them but unfortunately I used their online customer service request the first time and low and behold, they sent no confirmation that they received my request. No surprise there.

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Allegro Medical Supplies scam

I ordered a baby product back in May and was tracking it for the shipping date. All this time they already charged my credit card. I had to call them to find out why the tracking is still showing awaiting shipment and I was told the product is backordered. I was given an option to wait for new delivery to arrive with the timeframe they gave me. Nothing happened it was taking forever. I had to call and cancel and was reassured I will get my refund. From the time I cancelled to this date is one and a half month now. Customer service is repeatedly telling me they're resending messages to expedite processing. Scammed! I'm getting over the money I lost to them but this is to everybody out there who may be attracted to the exceedingly discounted prices they have for their medical equipments and supplies. My advice...look somewhere else and do a little research first.

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Sharon Kutz
US
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Dec 09, 2016 6:39 am EST

highway robbery and company getting away with it don't let them take your money! Also promoting perfect skin? free sample with only 3.00 dollars shipping cost you never receive your free sample but get charged 103.00

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RoseHI
US
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Aug 26, 2016 1:39 am EDT

I ordered an Omron HEM-711AC blood pressure monitor from Allegro Medical. It was done on-line on 4/17/11 and they charged me an additional $24 for "expedited shipping". I received the UPS delivery on 4/20 and there was an Omron BP742 in the box.

I called the following day and the customer service representative agreed that I had not received the item I ordered. She said she would arrange for me to ship the item back and the model I had ordered to be sent to me. Then I received an e-mail from her saying that she had called the warehouse in California and the HEM-711AC was "not available" so they had sent the BP742 instead! (I was never contacted as to whether this "substitution" was acceptable.)

In the same e-mail, I was told that a prepaid shipping label would be sent to me by Tuesday (4/26) and as of Friday, I still haven't received the promised shipping label.

Belatedly, I decided to check customer reviews on this company and found similar experiences to mine. Several individuals said the only way they were able to resolve their problems with Allegro Medical was to make a complaint with the Arizona Better Business Bureau so I submitted it on-line last night.

I usually order from Amazon and from now on, if it's not available through Amazon, I just won't get it!

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502
North Wales, US
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Jun 07, 2016 4:59 am EDT

This company refused to acknowledge my cancellation, took over 4 weeks to send me a return authorization, and it is now more than four weeks since the product was returned and signed for, and they have not issued a credit. One customer service person promised to issue a call tag for the walker I attempted to cancel within 24 hours; this never happened and when I called again, a different customer service person told me that I had been given wrong information. There are no supervisors to talk to; the on hold time often exceeds 10 minutes, and return emails to customer service take days. The charge remains on my credit card. They blame everything on the "warehouse." I do not recommend doing business with this company.

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Angryfrustratedcustomer
Carrboro, US
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Jun 07, 2016 4:58 am EDT

I order an item in January and was charged for it in February. it is now the middle of April and I have yet to received my item. I have cslled and emailed Allegro about this. I was initially told someone had requested a return for this item and this was not me. They said they would correct and get my pulse oximeter sent out immediatly. Next I was told it was a warehouse problem and they would fix this. Obviously nothing has been done about this and I am out $125.00. DO NOT AND I REPEAT DO NOT ORDER FROM THIS COMPANY.

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dr_no
Torrance, US
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Jan 25, 2010 6:18 pm EST

Stay away from Allegro Medical.They charge credit card and you will never receive your item. They will say it is on backorder, and when you call they say your order is being sent out that day. They say you can cancel the order but they wont refund even if you never receive anything.

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Nara1
US
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Jan 23, 2010 10:45 am EST

Terrible customer service. They charged my card immediately almost 2 month ago, order was never shipped. After 2 weeks I canceled order and still I did not get my money back... Nobody replies to e-mails, they are terrible, do not buy anything from them!

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SUZL
US
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Jul 03, 2014 7:54 am EDT
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My complaint is pretty much the same as all the rest my item showed in stock And it says it will be shipped within two days on my order confirmation it also says so on the website. I waited and waited and waited and watched for confirmation of shipping which never came I spent days going round and round with customer service who was totally complacent and just kept saying the same thing over and over again "that product comes from our vendor and is not in stock and I'm waiting word of when it will ship as soon as I know I will let you know" they wouldn't even acknowledge the inconvenience they cost me and never even said "I'm sorry"
I finally wrote a message to their Facebook page and got a response there but this person argued with me about the wording of their shipping fulfillment time saying it's 1-3 business days. But apparently he can't count because were seven days out and still hasn't shipped, if we go by his rules we've still got a problem. I told them to cancel the order several times during each of my correspondence is creating the message on Facebook and send a confirmation that it has been done. Reply was that the order had already been shipped, however I still saw no confirmation of that and there was still no tracking information present on their website. 12 hours later I finally received a notice that my order has shipped. Well isn't that suspicious! Supposedly it's actually on its way now.
The lock bottom line for me is that sometimes things happen sometimes things are out of stock even when they show that you are in stock, that's frustrating to the customer and to the company but it could've been worked out. Think I'm really irritates me about this company is complacent attitude of customer service, the way they gave me the runaround, how they argued with me, and deceptive by telling me that product actually shipped, even though it hadn't because they didn't want to cancel my order. They never take responsibility for anything and never apologize. I sure hope the product is what it's supposed to be and arrives in good shape. I sure wish I had looked for reviews about this company before I ordered from them. Take my advice . Thinking about ordering from allegro medical, DONT DO IT!

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Red from MA
Marlborough, US
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Nov 02, 2009 11:58 pm EST

Allegro Medical is to be avoided. As with many others who have complained, I ordered a product, my credit card was immediately charged, ten days later the order was still awaiting shipment. Order was cancelled, weeks go by, several emails go unanswered, two phone calls are made and grand promises made, but the charge still remains on my card. I have forwarded everything to my credit card company and will be filing a complaint with BBB. I was also wondering if taking them to Small Claims court would get their attention. Under the laws in my state, company must show up in my court. They usually hire a local lawyer to represent them. It's costly to them. Down side? You have to pay them and then file the claim.

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ScotB
Harriett, US
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Dec 04, 2009 8:39 am EST

They showed to have an item in stock, but did not. I called two weeks later and asked about the status..they never returned my call. I cancelled the order and they wiull not return my calls. The "president" craig hood will not take calls and will not respond to my emails.
Do not do business with Allegro.

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JBu
US
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Dec 01, 2010 12:15 am EST

I ordered a product that was defective. They refused to refund my money and refused to allow the item to be returned. After about 6 weeks of messing with them, I bought the item locally. After 2 months they send me another item, even though I told them clearly I had already purchased the item locally and just wanted my money back. No word from them on my refund. Another item for my next garage sale. Don't buy from Allegro Medical.

Overview of Allegro Medical Supplies complaint handling

Allegro Medical Supplies reviews first appeared on Complaints Board on Jul 13, 2009. The latest review Stole my money was posted on May 13, 2014. The latest complaint Stole my money was resolved on May 13, 2014. Allegro Medical Supplies has an average consumer rating of 4 stars from 14 reviews. Allegro Medical Supplies has resolved 9 complaints.
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  1. Allegro Medical Supplies Contacts

  2. Allegro Medical Supplies phone numbers
    +1 (800) 861-3211
    +1 (800) 861-3211
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    Customer Service
  3. Allegro Medical Supplies emails
  4. Allegro Medical Supplies address
    360 Veterans Pkwy, Ste 115, Bolingbrook, Illinois, 60440, United States
  5. Allegro Medical Supplies social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Allegro Medical Supplies contacts
Allegro Medical Supplies Category
Allegro Medical Supplies is ranked 376 among 1588 companies in the Online Shopping category

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Mon 7:00 am - 7:00 pm Tue 7:00 am - 7:00 pm Wed 7:00 am - 7:00 pm Thu 7:00 am - 7:00 pm Fri 7:00 am - 7:00 pm Sat Closed Sun Closed