Allegiant Airlines / poor handling of passengers and lack of provisions
I am complaining Allegiant Air is poor handling of passengers and lack of provisions or preparedness for those with hearing impairments. I was sitting by the gate for my return flight on June 25, 2017 (flight 474 from Las Vegas to Sioux Falls). The electronic LED sign above the counter was showing lights but no characters. Finally when I saw people line up to go onboard, I joined the line. When I got to the Allegiant ticket taker, she saw the ticket and informed me that my flight had changed gates! On this reservation, I had indicated that I was hearing impaired. I had already checked it at the front counter when I dropped off by luggage. There is no question I am at the airport ready and capable of taking the flight. Despite being identified in your system as having checked in and hearing-impaired, announcement(s) of gate changes were not made visually. After going to the new gate and getting on board, waited and waited only to be informed the plane needed minor repair and as soon as the engineer gets here, it should take 5 minutes to fix it . Finally after half hour, we were informed that plane could not be repaired and to go to another gate. After going to the 3rd gate and waiting, we were told that a mistake was made and that we needed to go to a 4th gate. After waiting at the 4th gate, we finally got on the plane and left Las Vegas three hours late. No proper apologies or accommodations were provided. Being my first time trying Allegiant, I was treated like second class citizen in that you did not have proper procedures, did not make sure that announcements were given visually as well as aurally, and did not make amends for inconveniencing your customers. I am taking the time to inform you of how it looks from the customers perspective. Your website states complaints can be made ONLY through mail even though tickets can be purchased electronically. Any written apology is not going to be sufficient; obviously with multiple Allegiant obstacles, it would be woefully inadequate. I request a refund on the return flight ticket. Not a credit or voucher but a refund under the circumstances. Hopefully your systems provide you adequate information to verify this legitimate complaint.
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