All My Sons Moving / they are horrible.
Same kind of story as everyone else. I wish I had done some research before hiring them.
When I called about estimates, the salesman whose name I must have repressed, told me the job would be three hours - that he's been in this business with his family a long time, and he could figure out how much time it would take to move a 2-bedroom home. I specifically asked about travel time; since my new home was a short distance, could that be used as moving time - he said, "of course".
When the crew of three arrived, they took 10 minutes to stand around the van and chat. They also said my place would take at least 5 or 6 hours to move, but they would work their best. They also said lots of their customers would go to the ATM and pick up cash for their tips. They wasted time needlessly disassembling furniture, text messaging, tracking dirt all over the house (the salesman said they were going to lay out a red carpet so that wouldn't happen). Near the three hour mark, the lead mover made a deal with me that instead of paying $150 an hour, I could pay a flat price ($75 per man), and they would rent a U-Haul and take their time moving the rest of my stuff. Yes, I am an idiot, and I agreed.
So with half my stuff in the truck, we got to the new house where I was handed a bill for $150 more than what I was quoted over the phone. Of course when I called the salesman, he conveniently wasn't going to be in for a few hours, and I had to speak to the dispatcher (while I'm sure the salesman laughed). He said there was nothing to be done, explained the travel time fee - which wasn't at all as the original salesman told me. So while I was on the phone, the movers sat around on the truck and refused to give me my stuff. So I paid them, and interestingly enough, while it took them over 3 lazy hours to pack my belongings, they unpacked cursing the entire time in less than 1/2 hour - broken table legs, disassembled furniture (have no idea where they put the hardware), boxes that read "fragile: do not stack" at the bottom of a pile... I had to move the rest of my stuff myself.
By the time I talked to the salesman, he told me there was nothing he could do and "People usually have more stuff than they think, " and that he would pass on the incident to the manager.
Great company - with a bunch of lazy workers that badmouth their company and try to get sidework by moving slow. I'm sure they're all in on it.
They have a place on their site for reviews. You'll notice there is only one review, positive of course, and a note saying they get so many customer reviews that not every one will be posted. They also ask for all your information. I wouldn't give it. I don't want them to break in my house or set my lawn on fire. I wouldn't put it past them.
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