Use extreme caution before using All My Sons Movers in San Antonio. They rely on a slick sales team, an undeserved BBB rating and DO NOT DELIVER as promised.
We contacted All My Sons Moving company in San Antonio to assist with our move from San Antonio to Dallas, Texas. Pick-up was scheduled for Monday, in San Antonio and delivery in Dallas on Tuesday. Initially a representative from All My Sons recommended a 2, 600 sf truck to handle the move from our 3 bedroom, 2, 350 sf home in San Antonio. A week prior to the move I confirmed the move and expressed my concern on “size”, indicating that I had quite a few plants on the patio that I wished to relocate to Dallas. An additional 2, 600 sf truck and an additional man was added to the move. I was assured that all items would “fit”. No mention was made in any conversations regarding damage to belongings, property, insurance options or theft.
They arrived as scheduled and proceeded to load the trucks. The crew was a bit “surly”, but appeared efficient and hard working. On the initial “walk through” of the property it was explained that we wanted to move the plants on the patio, and that there were boxes prepared for them on the patio and that they could even be stacked if necessary. It was understood that they would load the plants as spaced permitted and there was no liability for the condition of the plants in the move. The first truck was loaded and moved down the street and they proceeded with the second truck. As they finished with the second truck we were informed that they were “running out of space” and would not be able to take all of the plants as we had asked, but that they got most of them. They did load about 1/3 of what they were asked to move in the last truck. They left to start the drive to the DFW area and we were left to do some final clean-up. There was a walk-through of the house to see that all of the boxes were loaded with the crew; there was no walk-through of the detached garage or property perimeter. About two hours after they left we were finishing up and did a final walk-through of the entire property - - including the detached garage and perimeter. We were very distressed to see that left so many plants, and took their word that the trucks were packed as tightly as possible. It was quite exasperating to see that someone had moved a 100 ft hose that was next to the gate to a lower tier on the patio where it was not moved. Unfortunately there was not much that could be done at that point. (There was not room in our vehicle to fit the hose, therefore it had to be left for the new owner which was not our intention.)
Our understanding was that they crew was to drive from San Antonio to Dallas Monday evening and park the truck in a secure warehouse overnight owned by the company. We proceeded to make the same drive several hours later, spending the night in a hotel and proceeding to the closing on the new property early the next morning.
The trucks arrived in a timely manner as soon as the closing was completed. Both trucks were backed up to the new house and opened. We were very distressed to see that one truck (the first one loaded) was not full. It was not packed tightly and there was more than enough room in the open area for all of the plants (and hose) that was left behind in San Antonio. We took their word that there was not room when in fact there was more than enough room. At this point we felt deceived (and lied to) but just wanted to get everything unloaded and situated in the new house.
The crew was much more personable and on the surface more than willing to help. The kept reminding us that they were moving “professionals” and would be happy to place the boxes and furniture where desired. All appeared very good on the surface. They were friendly and efficient, getting the trucks unloaded quickly. Psychologically we reconciled the fact that we had been mislead on the truck being full and the plants (and hose) that we were forced to leave in San Antonio was a small price to pay because they were really going out of their way to help and be efficient and not damage anything.
The issues surfaced once they left. Walking through the house it was discovered that multiple walls had paint scraped off, also multiple door frames were dented and doors chipped. (Note: This was a NEWLY constructed home that has never been occupied.) Unfortunately this was not the end of it, only the beginning…
1. Multiple boxes had been “crushed”. Consistently each “crushed” box had been “hidden” behind a stack of other boxes that were in good shape in three different room.
2. The ceramic weight in the base of a pole lamp had been broken and put back together with masking tape. This was discovered when the lamp was picked up and the ceramic base fell to the floor in pieces with strips of masking tape attached. By disguising the damage with masking tape the damage/breakage was “secreted”.
3. A television in the master bedroom was placed in the Armoire and the door closed. When the door was opened it was discovered that the entire plastic base had been broken off along the front in jagged edges. Again, the damage was “concealed” - - pattern developing here!
4. Severe scratches to a burgundy leather chair. Where was the padding or wrapping?
5. All items in the household have now been unpacked. In the process there is a minimum of two boxes that left San Antonio that did not arrive in Dallas. I do not know where the boxes disappeared in the process. I do know that the boxes were packed (one was handed to one of the crew in the San Antonio home as a “final” box to be put on the truck. He took the box from me as I finished placing tape on the box.) One box contained kitchen materials. It is known that that there was a box with three colanders and two omelet/crepe pans (and who know what else). After everything was unpacked I had no colanders or omelet/crepe pans. The second box, the one that was taken from me personally contained clothing. Trying to be efficient, I did a final load of laundry in San Antonio, placed the laundered items in a box which was handed to a member of the crew. This box contained roughly 20+ pairs of underwear that had been freshly laundered. After all boxes were unpacked there was no underwear except for that brought in an overnight suitcase. Where and when did the boxes disappear is unknown, though I highly suspect that the truck was not secured overnight, thereby leading to the disappearance of the boxes. This is negligent and downright theft. When will I discover what else is missing? I have even gone so far as to call the new owner of the San Antonio property to confirm that these items were not left behind. According to the “new owner” the only items that remained were the unexpected plants and hose.
6. As a final “slap in the face” the movers “kept” my broom. I know it was loaded on the truck as a member of the crew asked if I wished to keep the brooms out for cleaning in San Antonio. They were informed no, as I had a canister vacuum that would do the job required so the brooms were loaded on the truck. After everything was unloaded and the movers departed there was no broom in the household.
The experience has been unpleasant and I feel very deceitful and disappointing. There was damage to the property. Items were broken and the damage concealed. Items that were known to be loaded on the trucks in San Antonio did not arrive in Dallas which is nothing short of theft.
AND THE RESPONSE FROM THE COMPANY WAS TO CONTACT THEIR INSURANCE COMPANY... The Saga contines...
The response from All My Sons Movers was to refer the matter to their insurance company. The requirements of the insurance company to file a claim are totally outlandish and impossible to fulfill. They ask for photo’s of the damaged goods which is easy to provide, they also ask for dated receipts for all damaged and missing merchandise. This portion of the request is unfeasible. Without this information the claim cannot be processed.
How can it be expected that I have dated receipts for everything in my household? This is totally unrealistic. Who has a receipt for every piece of furniture or lamp purchased. Who has a receipt for every single kitchen utensil? Who has a receipt for every piece of underwear they have purchased, even in the past six months! Very, very few individuals can meet these absurdly strict requirements. If one cannot meet the requirements they are absolving themselves from any responsibility saying it is between the customer and the insurance company. At no time was insurance ever discussed in the moving process, especially not to say that if you wish to make a claim for any item you must have the dated sales receipt! Some of the items were gifts and I do not have receipts, for others, keeping a dated receipt is not reasonably expected.
All My Sons Movers have also totally failed to address what I feel is the most severe issue - - - the “missing” boxes. The items were on the truck when they left San Antonio and were not unloaded in Dallas. One particular box was removed from my hands by one of the movers and carried to the truck. This is the last time the box or the contents have been seen.
The items were in the custody of All My Sons Movers. What happened? I know the trucks were parked overnight, supposedly in a “secure company owned warehouse”. The doors were not locked when the trucks left San Antonio, nor when they arrived in Dallas. Common sense indicates that the missing boxes were removed by an employee or someone who had access to the “secure company owned warehouse”.
I continue to be totally unsatisfied with the response of All My Sons Movers of San Antonio. One of my concerns has not been addressed at all. The other was answered in a manner that is impossible to receive any satisfaction.
ANYONE CONSIDERING THE USE OF THIS COMPANY IS WARNED. YOU CAN DO BETTER!!!