All My Sons Moving & Storage
United States - 78660
I'm a customer of All My Sons Moving & Storage, and an extremely satisfied customer at that. Since this is a complaints board (which is just sad when there's no room to encourage positive thinking), I'm here to complain about the people complaining about a moving company that is simply a God-send. I understand that damages are definitely worthy of a complaint and scheduling conflicts occur with any moving company across the board, but I can't help but think some of these complaints are the result of a naive customer. Read the fine print, people!!! Ask questions!!! Most moving companies ask for payment in advance and before unloading. Its how it works!! My story is below, and its hard to believe I'm talking about the same moving company that these other reviews mention.
Thanks to a snafu with our mortgage company, the house we though we were buying from my sister was in fact put up for auction. This left us with about 2 days to get packed, find a new home, and move our family of three there. My wife was in hysterics, and we googled "West Palm movers" to find All My Sons at the top of the list.
We didn't have time for an estimate, as we were already trying to throw our entire life into boxes. Needless to say, we were frustrated and scared and upset, but our moving representative was great about reassuring my wife. They scheduled our move with no problems with a 48 hour warning. When it was clear that we could never pack everything in time, they sent out movers the next day to pack up our belongs. Two movers packed our four bedroom home in mere hours (I'm not sure of the exact time, but it was far faster than we'd been going).
When it was time to take our belongings to storage, one of the movers (Randy...Andy?) reiterated the storage process. All My Sons uses vaults in their facility, and we basically just had to watch them load the truck, then wave goodbye.
We moved into our new place a few days ago, and what we've unpacked is still in one piece. They use heavy quilts to wrap furniture, and everything came back looking like it should. The rest of our stuff will remain in their storage as we look for a new home, and I couldn't be happier about that. All My Sons really won my respect and trust. I hope others that have had a similar experience will come out and say so instead of dwelling in negativity. I know I'll post this review where ever I can.
If you like any of your belongings or ever want to see them again, the DO NOT use All My Sons moving and...
This was supposed to be a very simple process. Moving ONE piece of furniture (a cherry TV/stereo cabinet...
To anyone out there searching for a moving company: please avoid All My Sons Moving of Connecticut. These guys are thieves. Literally.
I employed their services for a local move (they actually contacted me) and was thrilled when the woman on the phone told me that "We have had 0 complaints filed with the Better Business Bureau." Shame on me for being so trusting. As it turns out, they have 14 complaints on record. I thought she sounded like she was reading from a script. It sure sounded great at the time.
Three men arrived (at a cost of $170/hr.) to assist with the local move. They began ambitiously, but soon they slowed to a crawl. I was working alongside them and anxious to have them finish ($170/hr., remember?). Needless to say, I didn't have time to inventory all of my belongings. If I had, I would have noticed more quickly that not all of my belongings which were loaded onto the truck were offloaded. I was robbed.
The real nightmare began when I attempted to get an answer from the company (the manager & owner). What I received was insulting. First of all, it took the state of Connecticut, the Better Business Bureau and several other agencies hounding them to get them to even acknowledge that I existed. I am still in the midst of 'dealing' with these imbeciles & am simply trying to warn anyone who is searching for a moving company to avoid these scam artists, thieves, etc.
If you want to pay 3x more than anyone else will charge for a local move (that's how much more it was than all estimates), then these are the guys for you. If you want to have your property stolen & damaged, then these are the guys for you. If you want to deal with dolts that do not understand the meaning of 'customer service, ' then these are the guys for you. Avoid this company at all costs. I should have.
All one needs to do is to conduct a simple internet search. I should not have been so trusting (when they initially contacted me with their 'scripted' bull) and should have simply 'googled' their name. This would have been enough. A fancy website and full-page yellowbook ad do not make a business. This should usually be a sign that a business has something to hide & is simply giving the appearance of being professional. Trust me. They lack all professionalism and integrity. I found out the hard way.
I certainly wish that I had taken the time to research this company before employing their services. Unfortunately, I was pressed for time and too trusting in them when they initially contacted me. The woman who contacted me (sounded like she was reading a script) told me that they had no complaints filed with the Better Business Bureau. Wow, an impeccable record. Why should I even bother checking? Well, I have since checked them out with the BBB (as well as filed a complaint) and they have 14 complaints on record. Quite a jump from 0, wouldn't you say?
Allow me to share my moving experience with you. To put it simply: I was robbed. Yes, literally. The movers, or at least one of them, whose services were costing me $170/hr. seemed to have helped themselves to some valuable items. Bear in mind that it was an extremely hot day, and I was working alongside them. I did not have the time to inventory all of my belongings. Several items were placed on to the truck and were not off-loaded. This constitutes theft. Unfortunately, the owner and manager of this company seem to feel differently.
Upon realizing that a theft had occurred, I phoned the company immediately. I was told that they would get back to me. Well, they didn't. I phoned again and was once again told that "they would call me back." This went on for about a week or so. These people simply don't give a rat's #. Once they're done 'courting' your business, they move on and look for their next prey.
I contacted the local BBB, the state of Connecticut, as well as numerous other agencies, websites etc. This is what it took to finally get them to acknowledge my existence. The response I received from them, regarding this grievous occurrence, was far from satisfactory. To be honest, it was insulting. All I was told was "... you signed the papers..." A release of responsibility. That's all they were looking for. Well, like I said, I was working hard that day and wanted the movers to be done as quickly as possible ($170/hr., remember). Needless to say they did not finish quickly enough (3x the estimated price), but I was all too happy to sign anything just to get them off-the-clock.
This has been a nightmare. I'm actually not quite sure as to what has been worse: dealing with these imbeciles, or having my property stolen. To anyone out there searching for a moving company, please just take the time and do a little research. Sometimes all it takes is to conduct a quick internet search & hear what people have to say. I should have. Avoid this company at all costs.
On approximately July 31, I engaged All My Sons Moving & Storage (4330 E. 48th Ave., Unit B, Denver CO 80216...
I called All my sons moving company and explained that the first moving company did not show up. I explained...
They said they were coming between 8:30-9:00 AM with three men.The move was in Boca Raton, and was basically down the block. They didn't show up until 4:00, and was with 2 men. I called them all day, and when I told them I was going to lodge a complaint, they said they would not come at all. At that point I called another company (White Lion) who said they would be there first thing in the morning, and they were.
All my sons were completely unprofessional, dishonest, rude, and made my move a nightmare. Luckily, the company that bailed me out was totally the opposite, albeit twice as much money. I can only say... you get what you pay for.
I scheduled my local move (12.5 mi) via their website. Someone called and confirmed that they would send one...
My furniture was picked up in NY on [protected] and delivered to my in-laws house in Ohio over 2 months later after a scenic tour through a warehouse in Florida. The movers intimidated my poor mother-in-law into paying the balance of the move, which was $500 over the estimate (how hard can it be to figure out the cost of moving 10 pieces of furniture from NY to OH?) for everything in advance of unloading the truck, which they did only to find that the couch was missing, the chairs damaged and the leather footstool has paint on it. Oh, and no refund, just a smile and a wink – “fill out the claim form lady, we’re out of here”
Nothing was wrapped as their web site claimed it would be, the Westchester County Location that we contracted with has gone out of business. Their main office has been of no help and is trying to wash their hands of the entire situation - and their less-than-helpful web site does not even have a mailing address on it for my attorney to contact. I wish I was a newspaper or TV station, I bet then they would give this situation some attention.
Never, Never, and I repeat... Never use “All My Sons Moving and Storage”. Move it yourself, throw it away or burn your furniture in bon-fire before you use these guys, you'll have less aggravation in the long run.
How is it possible they can get away with this...
We moved from one end of Georgia to the other, when Randy the representative came to our home to discuss the move he asured us that the movers were professionals. The All My Sons office we were using was out of Bluffton S.C. therefore all his movers were schooled and skilled to handle high end furnishings.
This being the case we were sure our not so highend stuff was in good hands. All the furniture in our home was two and a half years old or less, now every piece is scuffed, nicked or gourged. The back of the china cabinet looks as if someone put a foot thru it, the dining room table has a deep gouge and the console table leg is completely broken in half where the mover fellout of the truck and landed on the table.
In August we received a letter from ALL MY SONS (AMS)wanting us to settle the claim for $300.00, they indicated this was a generous offer after reviewing our claim. The console table cost more than that not counting all the other damage.
We purchased extra insurance with We Care Insurance through the mover on the day of the move. They have not been helpful at all. Four months after the move they finally sent a young man to look at the furniture for repair, he could not or would not tell me how these repair would be done, he said they would not be perfect but would be satisfactory, yeah to whom. I ask for a copy of the report he was sending to the insurance company and was told i was not allowed to have that, he also told me at the time that he could not repair the china cabinet or the console table.
Today(oct.25,07) i spoke with the insurance company rep. who at first told me she had not received a report on the damages, when I told her who came to the house three weeks ago she put me on hold for about 5 minutes while she talked with AMS. She came back and said the insurance had be nullified because I underestimated the value of my furniure by $20,000, but they would do the repairs if I send a check for $358.00 to them, I asked for a itemized list of the repairs to be done and about the replacement value of the non- repairable pieces she had no answer for that. I did not undervalue my furniure so I called and spoke with the office manager for AMS and I have yet to have an answer to any of my question and I still have scuffed,scratched, dented ,gouged , busted and broked furniture
When we used All My Sons to move from Boise to Illinois in May 2007, it was a horrible nightmare! First, they quoted us a rate of $6900 and then held us up for $10,547 before they unloaded in Illinois! We didn't expect the quote to be cast in stone, but we sure didn't think it would be that much more. We had more damage and missing items than we have experienced with any other moving company. Their careless and irresponsible packing crew put beautiful stained glass windows into regular cardboard boxes with no paper or padding of any kind. We unpacked to find them badly broken. It will require several hundred dollars to have just the largest window repaired, if the antique glass can be matched. Their packers did not bother to seal bags of flour or sugar before tossing them into a large box with other groceries. Flour and sugar were embedded into every crevice of everything to the extent we just had to throw out the whole box. That was worth at least $100 or more. Likewise, our bathrooms were packed in similar manner - bottles and jars were tossed into boxes without tightening the caps, wrapping them, or anything. We opened the soggy boxes to find everything permeated with olive oil products, soap, and other liquids that had spilled. Those boxes had to be thrown out. Another $100 or more. Even our lampshades were ripped to shreds and we had to pay $133 to replace them. Our 6 month old computer desk was completely demolished and we had to pay $650 for a new one. This had nothing to do with All My Sons packers, but it was part of the damage associated with choosing this company to move us. We never received many items such as the brand new sealed 5 gallon pail of rose water we had in the office, the whole case of protein water that was in the kitchen, and the Texas Longhorn skull that was on the back porch. All we received of the skull was one horn. Many other items were never received as well, such as our heavy duty push broom that their packers used to sweep out their truck. We discovered their packing crew did not even list all the items they packed on the inventories, therefore according to their contractor Bekins Van Lines, those items don't exist! We paid $87 plus shipping to replace the rose water, and the skull, which was a gift from our son, is not replaceable. However, if you were going to buy one, they run $400 and up. We filed a claim with Bekins, who sent us a check for $27 to cover all the damages and missing items. I called Bekins for an explanation and was told they have closed their file! This is not acceptable. The last week of August, I called All My Sons and spoke to Trevor about all the damage. I left a message for Brian (the owner) to call me back so we could work something out, but he did not return the call. Since it was the careless actions of the substandard All My Sons packing crew who caused the majority of the damage sustained, we believe we are entitled to a refund of a portion of what we paid for the packing. We paid in excess of $2000 for the crummy packing job, part of which was charged by All My Sons, and part of which was charged by the Bekins driver to finish the job that All My Sons did not complete. We filed a complaint with the Better Business Bureau in Boise, asking for a measly refund of $1000 to partially compensate us for our losses, but All My Sons did not respond to the complaint as of this date, which is the response deadline. The Federal Motor Carrier Association also requested that we file a complaint with them, so that will be forthcoming. Obviously, these guys are going to leave us no choice but to hire a lawyer to sue them for deceptive trade practices. In the meantime, we will continue filing complaints all over the internet and we will not stop until we are fairly compensated.
All my son's moving was hired by myself for a short distance move which would take a 15 minute drive from my storage unit to my new home. They were 2.5 hours late because the driver did not speak english and could not find his way around. I had to have him follow me everywhere so he wouldn't get lost. They sent a three man crew and they filled up the first "small" truck load and followed me to my new home. The men (who did not speak any english), began unloading my belongings. The driver was trying to get me to sign papers with a total amount due on it that was not in our original agreement. My mother who was paying by phone with a Visa card said she would prefer to pay for each load as it was delivered. That would ensure a fair payment on both behalves.
The driver called his dispatcher Jeff Scott who became enraged that we did not want to pay for the work before it was completed. In all of my personal experience I would put a deposit and then pay when the work was complete. Mr. Scott refused to reason with me and screamed at my mother and me repeatedly.
Mr. Scott told his driver to pack up the rest of my belongings and take them to their lot. They stole my stuff!. My lifetime of irreplaceable memories (my dead daughters ashes for one), pictures, family heirlooms and my military uniforms. They refuse to return my stuff.
The Attorney Generals Office investigated my claim and suggested that we try to put aside our personal differences and come to a happy medium. I agreed and called Mr. Scott. We arranged to have my belongings delivered again and we would tender payment when the truck was unloaded. He sent the truck out and the three non-english speaking crew called him and asked Mr. Scott what to do. He adamately repeated that they would NOT deliver the truck contents unless they were paid first. I said no. They packed up their truck and left again. The next day I saw one of their trucks unloading in my neighborhood. I approached them to see if they were unloading my stuff. One of the drivers was wearing the hardhat that my son inherited from my finance when he died the previous year. At that point I knew that mine and my children belongings had already been picked through and taken. Our hearts have been broken... not for the stuff but our precious memories that took a lifetime to get. Now I have no uniforms, my daughters ashes are long gone and my dead finance's belongings are also gone. His tools, hardhat collection, gifts that he gave me over the years... all gone.
We were moving only 4.4 miles, but thought it a good idea to let professionals handle the big stuff. I saw...