MakeSpace

So, I want to tell y'all about something that happened to me with this here storage company called MakeSpace. Now, I ain't one to complain too much, but dang, they really messed up my whole plan.

I booked my appointment for July 2nd, bright and early from 8am-11am. Let me tell you, they sure did remind me enough times to be prepared for them to show up on time. I mean, I got text messages and emails left and right, talking about fees and all that if I ain't ready.

So, I get ready. Now, I didn't have that much stuff, it was just a mid-sized package for them. I know they handle much bigger storage appointments than mine, so I wasn't too worried. Then, just 4 days before my appointment, they text me to confirm. I said yes, but then they called me asking if I could change it to August 6th. I said 'uh uh, no way,' and they were cool about it. They said they'd be there on July 30th instead, from 8am-11am like we agreed.

But then, the morning of the appointment, I can't get through to nobody. I call the number they gave me, but it just keeps ringing and going to voicemail. Ain't nobody showing up. Finally, at 10:26am, they call me back and say they can't come after all, and they gotta push it back to August 9th. That's when I got mad. I told them I was gonna sue 'em for the trouble.

They must have freaked out, because they quickly called me back and said they found another appointment for August 2nd. I said fine, but I still wanna talk to the legal team. And guess what? Somebody from the claims department (not the legal team) calls me up, saying I gotta find somewhere else to store my stuff in the meantime. They said they might compensate me for the trouble, but they couldn't make any promises.

Now, I ain't no expert on these storage companies, but MakeSpace ain't treatin' me right. Ain't nobody got time for this kind of trouble.

Hey, have you heard about MakeSpace? I had a terrible experience with them recently. Trying to get my things back from their storage facility was an absolute nightmare. They kept saying there were no appointments available and refused to return my belongings. To top it off, they continued to charge me storage fees even though they were keeping my things hostage. It's not just me either; there are countless complaints against MakeSpace all over social media and the BBB.

In my opinion, a class action lawsuit against this company is definitely overdue. They keep collecting more and more money from their customers by holding their items captive. It's just not right. I've been trying to retrieve my possessions for months now, and I'm not alone. Everyone who has been screwed over by MakeSpace needs to file a complaint with the BBB, the FMCSA, and their state's Attorney General's office.

If enough people speak up about this ongoing fraud, maybe we can actually hold MakeSpace accountable for their actions. It's time to take action and put a stop to their shady practices. Join me in standing up against MakeSpace and their awful behavior. We deserve better than this.

This moving company, MakeSpace, is a complete nightmare. I cannot stress enough how much you need to avoid them. My experience with them was beyond terrible and I would not wish it on my worst enemy. Let me tell you what happened:

First of all, they cancelled my move only ONE HOUR before the scheduled pickup. Can you imagine the stress and frustration that caused? I had to frantically find some local college guys to help me move everything I own into a garage because our lease was up that day. It took a whopping 7.5 hours, and needless to say, it was not a pleasant experience.

Now, you would think that the second attempt would go more smoothly, right? WRONG. They only took HALF of my belongings and left the other half on the SIDE OF THE ROAD. Can you believe that? It's absolutely unacceptable.

And if that wasn't bad enough, they took a piece of furniture that I SPECIFICALLY told them NOT to take. When I asked them to take it off the truck, they gave me some lame excuse about not being able to take it off once it's on. Then, they LOST it. And do you know how much compensation they offered me for losing it? A measly $70. I mean, really? That's not even close to enough to cover the value of a piece of furniture.

To make matters even worse, they lost over half a dozen of my other items. It took THREE MOVES to get back most, but not ALL of our belongings. Some things are still MISSING, including a 100 pound dresser. How do you lose something like that?

And if all of that wasn't bad enough, they caused THOUSANDS OF DOLLARS IN DAMAGE to our belongings. I mean, seriously? Is this a joke? How can a moving company be this careless and incompetent?

Ultimately, HALF of our belongings were either lost or damaged. This is hands down the worst moving experience I have ever had, and I wouldn't be surprised if it's the worst anyone has ever had. Avoid MakeSpace at all costs, and save yourself the headache and heartache that comes with dealing with them.

I gotta say, MakeSpace ain't no joke. I wouldn't even wish this kinda trouble on my worst enemy. The way they handle things is a total nightmare. I mean, I tried to be flexible and changed my appointment when they asked, but then they still showed up late! Like, four whole hours late! And when they finally showed up, the stuff they delivered was wrecked beyond belief. I'm pretty sure it's beyond repair. Not to mention, a bunch of my things didn't even arrive at all! It's not like stuff doesn't go wrong sometimes, but what really gets me is how totally useless their customer support is. You can be on hold for like half an hour just to talk to someone who won't give you any real answers. They always say they're gonna do something, but then nothing actually happens. I talked to this dude Kevin, and he said he was gonna help me out, but then he straight-up ghosted me. Like, what the heck, dude? Right now, I'm seriously living in an empty apartment with nothing but a mattress on the floor because of these clowns at MakeSpace. It's a travesty.

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I have to say, my experience with MakeSpace was not what I was hoping for. At first, I thought the team that showed up at my house was great. They were polite and seemed concerned about my items, shrink wrapping everything to protect it during transport. However, once I started unpacking my belongings at their storage facility, I realized that they had mishandled everything.

It was a nightmare. My iron lamp was so badly bent that I had to take it to a welder if I ever want to use it again. All of my furniture was damaged, my floor mirrors were broken, my wall pictures were destroyed, and even my leather chairs were scraped against concrete. I was heartbroken to see my belongings treated with such disregard.

To make matters worse, the app requested that I tip the team $20 per person before they left, and they asked me to leave a Yelp review right then and there. It felt like an awkward ask, considering the state of my belongings, and I was hardly in any mood to review them positively.

What really grinds my gears is that this company is not even a proper moving company - they're a warehouse that has lost their primary business and are trying to use their buildings for anything they can to make some money. They take full advantage of people like me who, for one reason or another, cannot afford proper moving services.

Honestly, I would urge anyone looking to use MakeSpace to steer clear. They tell lies about their pricing and charges for picking up and drop-off, and their treatment of your belongings is negligent at best. I chose them because I have a back injury and limited funds, but I would have been better off giving my items away.

Do yourself a favor and look elsewhere - there are plenty of other storage solutions that won't have you regretting your decision.

So, I stored all my stuff in November with MakeSpace, and they just brought it back in July. The first time was good, and the people who moved me were awesome. But then July came and the mess-up was all MakeSpace's fault.

Listen, they broke so many of my things. My dresser was completely messed up and trashed - they couldn't even save it when they delivered it. My leather couch, loveseat, and end table were also broken. They also lost some bed rails, which I guess means I can't use my bed now? And they even lost two boxes of my kitchen items. Absolute disaster.

I tried to file a claim, but apparently, I didn't get extra insurance so some of the stuff might not be covered. But honestly, it should all be covered because they were so careless. They told me it'll take them two weeks to find the lost items (like, shouldn't you know where things are?), and then it'll take them another four weeks to deal with the claim. That's way too long to wait for a claim, especially since I have pictures and documents showing how wrecked everything was.

Honestly, if I knew they were going to mess up so much stuff, it would've been cheaper to just get professional movers. I'm seriously so let down by MakeSpace - they were just clueless.

So, we had to put our whole crib in storage for a whole year while we remodeled. We sussed out MakeSpace to see if they could handle keeping all our belongings safe. Had a right good old chinwag with the sales person to see if they were up to the task since they was new to our neck of the woods. But look, we should have known what was coming. The day of the move the workers showed up late with a moving wagon full to the brim. They clearly weren't told it was a whole shebang. T'was quite the debacle, took em' a solid 7 hours, multiple trips and several different crews to pick up our stuff. A few days later we receieved the first of several calls about damaged stuff. Sadly, it wasn't just a scuffed chair leg - it was a broken glass table top.

Fast forward to the moment we got our things delivered, they were tardy to the party yet again. They took their sweet time, a whopping 5+ hours to dump our belongings in the front room. They carted about 3 items upstairs and by the time they were done the walls were deratiled, gouged and scratched. We also discovered that more items, like an entire shelf system had been ruined along with totes and boxes that were battered. To add insult to injury, their "free totes" that they keep encouraging folks to use had to be unpacked at the time of delivery, otherwise they want more dosh to come back and collect them.

Mark my words, if I could give em' any lower rating, I would. Now, I ain't no jack of all trades, but their customer service folks just kept spouting out policies and rules when we tried to contact them. It was as if none of this was their fault and they couldn't do nada about it. Listen to me folks, steer far and well clear of these cowboys. Go anywhere, but MakeSpace.

Getting my stuff back from MakeSpace has been a massive headache. And I'm pretty sure they're up to some shady business. I mean, I figured that just like with any other storage service, I could just swoop in and pick up my belongings when I was ready to move back into my apartment. But apparently, you have to schedule an appointment just to pick up your own stuff. As if that's not inconvenient enough, they won't even help you move your things - and they still charge you a whopping 70 bucks. Nobody bothered to tell me any of this!

So, imagine my surprise when I called MakeSpace, en route to my new pad, to ask what times I could retrieve my mattress, bedframe, and other essentials, only to be told that they were booked up for almost an entire month! Like, what the actual heck?! I spent hours arguing with their representatives over the phone, but they couldn't do anything to help me. It's almost like they didn't even want to put me in touch with someone higher up in the company! I was lucky to have a friend who was opening up their couch for me because, honestly, if not, I'd have to sleep on a bare floor in an empty apartment for weeks, waiting for the next appointment.

I don't know how MakeSpace stays out of court because they're withholding my property without my consent! And to top it off, they're charging me for the extra month that they're non-consensually holding my belongings. If I were you, I wouldn't even think twice about giving these people any of my money. I don't recommend it! Although I must give credit to the movers; those guys were pretty decent and quick when I was putting my things in storage.

I used makespace.com and honestly, I wasn't very happy with their service. I had some things in storage from my mom's house after she passed, including a glass coffee table, a love seat, a TV stand, and a pullout couch. Unfortunately, they ended up breaking everything except for the pullout couch. I was pretty disappointed about it, especially since the furniture was only 4 months old before my mom passed away.

Thankfully, the company did reach out to me after the delivery and let me know that they would pay if I could find the same items or something similar online. I thought that was nice of them, but at the same time, I felt like they should have done the footwork themselves to find suitable replacements. After all, it was their mistake and my items had a lot of sentimental value to me.

I was particularly upset about the whole situation because I spent 10 years in prison and only had 4 months with both of my parents before they passed away, just a week apart. It was a really tough time for me emotionally, and having these items of my mom's in storage was a way for me to hold onto something that reminded me of her.

Unfortunately, even though they said they would make an offer if I found suitable replacement items, they never got back to me after that initial contact. I was really disappointed about that because I was waiting to hear from them and was hoping that they could offer me a decent payoff for the damages.

In the end, I decided to delete the pictures I had of the broken items because it just hurt too much to look at them. The love seat had a broken arm, the table had its glass top broken in half, and the edge of the TV stand was broken off. Honestly, I wouldn't even be writing this review if the company had rectified the situation and gotten back to me with a suitable offer.

It's been almost 3 months since this all happened, and I haven't heard anything else from makespace.com. I wish I had looked into them more before deciding to use their service, and I definitely won't be making the same mistake again.

I wanna share my experience with MakeSpace (makespace.com). I wouldn't recommend them to anyone, unless you want your items to get damaged or lost. They promised me that my things will be stored in a cage that measures 10x15 and charged me a whopping $250, way more than the initial price of $199. I deposited 19 of my precious items with them 10 months ago, in September of 2020, and I tried to retrieve 18 of them on the 1st of July, 2021. What happened next was a nightmare.

They scheduled an appointment to return my belongings after 19 days. It's sad because I had to pay the rent for an empty apartment for that period. When they finally came, they had bad news for me. My antique English pine dining table, which is very heavy and solid, suddenly lost two legs and a side panel. They sent me a photo, and you could clearly see that it had been dropped from a great height, and the whole side had broken off. That table has a massive value. Currently, similar items are being offered on the internet for $10k to $20K.

That was not the end of my misery. They managed to lose one of my most important items, a leather bench. They claimed that it was due to a computer error, but they are still "looking". Believe it or not, other items were damaged as well, and it was clear that the boxes had been carelessly thrown or dropped. One of my couches was even torn!

Now, I advise everyone to steer clear of this company. If you want your property to be stored safely, then don't trust MakeSpace. Their salespeople might seem friendly and trustworthy, but they cannot guarantee that your items will be returned to you in the same condition you gave them. I have pictures to prove it. So please, take good care of your possessions and look for a more reliable and secure storage provider.

Watch out folks! I was taken in by a sneaky little operation called MakeSpace and boy did I regret it!

So here's the deal. I live in a teeny tiny studio apartment and I don't have a lot of stuff. I mean, I got rid of half my furniture just to keep things manageable. So I thought, "Hey, maybe this MakeSpace can help me out by storing the rest of my stuff off-site." I mean, they advertise all these different sizes of storage spaces, from "walk-in closet" to "1BR". So I figured, "I just need a little walk-in closet space, right?"

Wrong.

First of all, they call me up and tell me that I actually need a "Studio" space in order to store my bed frame (no mattress), love seat, rocking chair, and 20 boxes. What?! That seemed a little fishy to me, since I live in a studio apartment that's less than 500 sq. ft. in total. But I was like, "Whatever, I just need to get this stuff out of here for a little while."

So they came and picked up my stuff, and I paid for the "Studio" space that they recommended. And then...surprise! A few days later, I get an email saying that actually, they had to move me into a 1BR storage space instead. What the what?! I don't even have enough stuff to fill up half a studio apartment, and they're trying to tell me I need a whole freaking one-bedroom apartment worth of storage space?!

I was beyond ticked off, so I wrote them a strongly-worded email demanding that they explain themselves. And what did I get in response? Some canned BS about how they reserve the right to change storage space sizes as they see fit. Pfft.

I'm telling you right now, folks: this is a scam. They advertise all these different sizes of storage spaces to try and lure you in with their "competitive prices", only to switch you to a bigger, more expensive space after they've got your stuff. Do NOT trust them.

If you're looking for a good storage solution, I'd recommend avoiding MakeSpace altogether and going with a more reputable service like Clutter. Yeah, it might cost a little more, but at least they'll charge you what they say they will, and they'll even do the packing for you. MakeSpace is a rip-off, pure and simple.