North American Van Lines
North American Van Lines Customer Service Contacts
Fort Wayne, Indiana
United States - 46801-0988
My things were picked up in oklahoma and I moved to pittsburgh. My stuff has not moved. It's been 10 days and the driver never picked up my things. Never. No one bothered to mention that there was an entire shipment waiting for pick-up, they just let it sit there until I started bugging them about delivery. Now they have no idea when it will get there and don't seem too concerned at all that this happened. No one has said the words "i'm sorry" to me. This is insane. I'm living on folding chairs and an air mattress and they just email me and say, the driver never picked up your things, we don't know what's going on but we're looking into it. These people are unreliable and untrustworthy.
I had an in-house estimate done for my cross-country move. I ended up moving far less stuff and was told in advance when I asked that it would be weighed and adjusted based on weight. My things arrived 10 days after they were supposed to, no one called me to inform me of that and I had to secretly dig through the driver's papers to see how much my load actually weighed. It weighed 1, 000 pounds less than estimated, but they still charged me full price the day of the move without my approval or authorization having lied and told me it was a "cash on delivery" move. Do not trust them!! They are con artists and I am trying to fight this now with my credit card company. I should have been credited over $1000. I still do not have a receipt or any proof of what I have actually paid for. This is America??
They quoted a price of $2770 for a move from Oklahoma to California, then held our stuff hostage and demanded over $8160. When they finally (over a month later) delivered our stuff, lots was missing or broken. I had to get the DOT to get me a refund. Shady characters run this business, and they change names all the time. They are really running the business out of Haifa, Israel.
Avoid them at all costs!
I Just wanted someone to hear my story and shut these types of companies down. For the company that i...
After reading on line about rogue movers, I decided to hire a local moving company that was a representative of North American Van Lines, at a MUCH higher cost. Was told the difference was like a Cadillac to a Chec.. well not true
The local agent was great, however the driver and delivery were terrible. Much broken, much unethical, so DO NOT BE LEAD TO BELIEVE THAT USING A NATIONAL COMPANY equals great service as this is NOT true.
Paid the whole 6000.00 upfront for a move from Illinois to Calif, and it was a disaster from the time the truck pulled up to the time the truck delivered, and continues as we find more and more broken items.
Are they really different from someone that outsources, their local rep does not control what their corporate offices choose for drivers etc., , I do not know the answer, but it is NOT that a national company is a guarantee of quality because you pay more, it was not...
Absolutely the worst moving experience we have ever had! Since my company was paying for a small portion of...
Rainbow, agent of North American Van Lines, gave me a Guranteed price for moving my house hold from MA to MI last year. The quote was competitive out of the 6 mvoing companies I had considered. Part of the contract was to store my household items till I found my new home in MI. When the move took place Rainbow showed its true color; guranteed price quote was a ploy to get business, the actual bill of lading was a good 25 % higher. When I argued they simply started blaming North American Van Lines, the principal, for the revision and never got down to explain why they singed on a guaranteed quote. The sales person who is also a Senior Partner would not anwer emails or return calls to any questions except the customer relation kept threatening that if I don't agree to pay the revised freight bill which was a good $1500 more than the guranteed $5400.00 they would not move the goods. I was desperate having signed to take possession of the new house and I had no choice but to accept. Finally, when the appointment to deliver was made I had 48 hours to clean the carpet and move in to receive the goods and guess what the driver decided to turn one day earlier to the date of appointment and threatened to leave the things outside the new house if we don't allow them to be moved in. Rainbow never responded to my complaints, in fact, the customer service's friendly advise was to receive my goods from the driver, if not there will additinal storage charge. Our carpet cleaning went through the window to accomodate the unfriendly driver. Rainbow Movers is a rip off, unfriendliest and inconsiderate moving company one should be wary off. I had a good experianced with Allied Van Lines a few years back on a similar move and fully regret having chosen North American and Rainbow for my MI move.
We used North American Van Lines to move our belongings from North Carolina to Missouri. While the crew was packing our items they stole money and alcohol from our home. When they unpacked our items, our furniture was broken. They also broke our printer/plotter for self-employment use and deny it. There was an avalanche of 4 cubic feet by 4 cubic feet that fell on the truck driver and floor of the moving van. The moving claims department's reply was that the driver could have deliberately drove our contents off the mountain and they still would not claim it as their fault! Because of the standard insurance we purchased they will only pay by the pound and only selectively.
I could see if items broke due to our packing negligence it would not be covered. However, to deny items that were inventoried by the company prior to the move as not broken and arrive broken that is their negligence.