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Alf England /power biking/yamaha uk / bike under warranty

1 Aylesbury, England, Buckinghamshire, United Kingdom
Contact information:
Phone: 07576016557

Hi, I am an individual not a copmpany. My son daniel is 17 years old love yamaha saved up to get his Yamaha 125 moped as parents we advised he spend his £2400 buying a bike from a dealer so he had warranty on a used bike. All good. He purcahsed his bike in September 2010 from Alf England, Warwickshire. Within a few weeks the throttle cable started sticking and then the engine started to make a terrible noise being a sensible lad he infomed the garage who by the way are far to far away for us to get the bike back to so we were advised to take it as per warranty cover to nearest yamaha dealer to us, this is power biking in H wycombe. The bike was said to be covered under waranty for all parts and labour seems the engine already seizing up, my son is heart broken his whole money saved went on his pride and joy a smaller verson of his Dad's R1, he was over the moon for a few weeks. The bike is in parts at power biking it has been nearly 3.5 weeks now and still in bits because yamaha Uk are unable to get the part to fix it, please see copy of the e-mail I am getting back from them they say they cannot get any date for the part to come into the UK. So my son has insured a bike bought from a garage so he has warranty done everything right the fault is with the bike my son looked after his bike with pride but seems that perhaps the dealer sold him a bike that was clearly about to fail he had it a few weeks so we question whether the garage did proper checkes. Anyway why can someone from Yamaha not get a date for the parts. Please can someone from yamaha sort this problem out, my son is heart broke. As a family we have alway had Yahama's never had any trouble. Please help us.

copy of response I get from yamaha UK

Dear Ms Faulkner,

We regret to advise that as yet we have been unable to obtain an estimated time of arrival in respect of the parts currently on back-order for your son's motorcycle.

Naturally, we understand that this news will inevitably be disappointing to you and as you may expect, we are extremely sorry for any inconvenience that may be caused by the current situation.

Please be assured that as soon as there is any progress in this matter we will be back contact with you.


Best regards,

Moira Dwan
Customer Service
Service Department
After Sales Division
___________________________________________________
Y A M A H A M O T O R ( U K ) L T D
Sopwith Drive
Brooklands
Weybridge
Surrey KT13 0UZ
Telephone:
Fax:
E-mail:
Website: +[protected]
+[protected]
cust.[protected]@yamaha-motor.co.uk
www.yamaha-motor.co.uk


________________________________________________________
 please consider the environment before printing this email


"Denise Faulkner" <[protected]@glasstechfacades.co.uk>
02/11/2010 04:35 PM To <Moira.[protected]@yamaha-motor.co.uk>

cc
Subject Yamaha YZF-R125 - Chassis No: RE0610022357


Hi

Please advise if you have been able to get a date. I am in process of writing to Yamaha direct it’s pretty appalling that no one can give us a date at all.

Denise Faulkner
Company Accountant

Email: [protected]@glasstechfacades.co.uk
Telephone: +[protected]


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Web: www.yamaha-motor.co.uk

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