SUBMIT A COMPLAINT

[Resolved] Alamo Rent A Carcar hire from orlando international airport

5
J Sep 27, 2017

We booked a hire car through Virgin Holidays who use Alamo
WE booked and paid for a medium Suv from1st August 2017 through 29th August we ordered a medium Suv because when we did the same hire on Jan 15th this year we ordered a large suv and it was too large so we downgraded to a medium but informed we would not get any refund as it was our mistake
However the medium suv we ordered for August this time was too small so we had to upgrade to a bigger one and pay extra big mystery there again it was deemed our fault, we needed to extend the hire for another 11 days so we rebooked the same Suv with Virgin holidays
We returned the Suv to orlando airport on the 8th Sept
When I received my credit card details Alamo had taken $553.47 from my card (429.85) on the 28th of August which we presumed was for the upgrade we agreed to when we picked the car up on 1st August
On the 8th September when we returned the car Alamo have taken a further $228.72 from our credit card (no explanation) we understand the next transaction of $33.36 on the 18thSept for car tolls
however we now have another payment taken for £103.59 waiting to clear done know the Dollar charge as it is not shown yet
This is a very frightening experience Alamo have our credit card details and we seem to have no control over what they take from our account

Jeffrey and Barbara Farnaby

Virgin booking reference 5077680

copy to virgin holidays

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Alamo Rent A Car Customer Care's Response · Sep 28, 2017

    Mr. and Mrs. Farnaby,
    Thank you for your comments. Your feedback is greatly appreciated. We're happy to review your charge details and provide you with a final invoice however will need some additional details in order to so.
    Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this promptly. Thank you. – Carol H.

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