Alamo Rent A Car / additional charges on car rental


I rented a car at Vancouver airport on July 19-22, 2018 (RA # [protected], RES # [protected]) for an online advertised rate of $75 per day. When I returned the car, I was also billed a "premium location charge" at 17.21% and a "customer facility charge" at $5 per day, for an additional cost of $54.28 for the 3 days. These charges are extra rated costs which misrepresent the rate that you advertise. I am incredibly disappointed at facing this unexpected burden on my trip. If I had known that your company adds charges on to externalize your operating costs like this, I would never have rented from you.

Ken Ludwig
Regina, Saskatchewan, Canada

  • Updated by Ken Ludwig, Jul 24, 2018

    Submitting this to ensure that the original complaint was forwarded

Jul 24, 2018

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