[Resolved] Alamo / overcharged
I rented a car from Alamo online for 15 days
I paid in full,
I wasnt late in returning the car, when I took it back I was told nothing more to pay, BUT a day later, I was charged $200
I contacted Alamo Customer Service via their website,
I got a message stating they would repoly in a timely manner (whatever that is ?)
It has goine on for over a month, they havent contacted me, I still havent received any reply about the overcharge or what it was for
I havent received a refund
I left ALL my contact details on my message to them, still no phone calls, no replies
I have never known such poor customer service fropm ANY company and total disregard for customers
I wish I knew who runs this appalling company, I could either email them or call them (even though I'm in the UK now)
I wouldnt use this company EVER again
I work at Heathrow and am in a perfect position to let people know what Alamo is REALLY like
AND how appalling their customer service is
I thought that Car hire companies needed and wanted customers, obviously not in the case of Alamo
I wont recommend to any of my Heathrow collegues, and there are a lot of people working there and an awful lot of passengers pass through here, and I will put the word out about this company
Does anyone know who own/runs/CEO of Al;amo and how to contract them ?
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Alamo Rent A Car Customer Care's Response, Dec 11, 2018
Francisco Esparza, I see my colleagues have previously responded to your posts on Facebook and Twitter and we have escalated your concern to upper management. Someone should be in contact with you soon. Please feel free to email us at [protected]@mailca.custhelp.com with any questions. Thank you! - Carol H.
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