[Resolved] Alamo Car Rental / car rental, 24 hrs assistance
A European family member rented a car from Europe, paid for it. She gets to LAX, Alamo convinces her to pay 30$ per day extra to get a better car. She accepted. She had gotten the 24 hrs assistance if anything goes wrong with car.
In Oklahoma, we got a sudden flat tire. We quickly pulled to the next exit, and had to stop on the side, called the 24hr assistance. After 20 min, they said they have no one to dispatch...so no help at all. We hired local help to change tire, the spare wasn't a real tire so we had to drive to the next Oklahoma Alamo agency, 50mph..on highway. Then they didn't want to give us another vehicle because they said our vehicle wasn't there...someone had brought it to the back of the building but they were telling me the veheicle is lost, or we didn't bring it... so I called the police.. and then magically they found the vehicle...and gave us another vehicle, a crappy one...seriously? Alamo is going down...no other way
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Alamo Rent A Car Customer Care's Response, Sep 20, 2018
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [protected]@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
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