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Airtel - Prepaid / airtel cheating with customers

1 MD, India

I got a SMS from airtel customer care stating if we do an e-recharge of Rs. 499 I will get 180 days extended validity I also confirmed the same with the customer care executive before recharging and he said its fine for me to recharge with 499 and I can avail the offer I recharged and found that there was only 30 days validity and I called back the customer care that time itself and he told me that not a problem the validity will get updated automatically every month for 180 days but on 28 Nov '07 after the first month itself my connection got disconnected and when I called back the customer care complaing for the same they told me it will get activated withhin 24hrs and also given me a request no. but the next day after 24hrs it wasnt and I agian called back the customer care and now I was told it takes 48hrs but still it wasnt and I again called up the customer care this time they told me that it will take another 24hrs and when I questioned about my earlier request they told there was no resolution from there end I have to again place a new request this has resulted a great loss to my careers as I was expecting a interview call but due to disconnection for last three days I lost that offer this has happened to me two to three times the customer care people are so irresponsible and Airtel is actually cheating us if you cant implement this offers properly then why do they send these SMS and why are the customer care guys confirm giving false information this is pure cheating I will advise all my friends and colleagues about the same and ask them not to use Airtel at all

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