My name is Ajith, from Sreekanteswaram, near East Fort, Trivandrum. I've been using Airtel's Post Paid connection for more than 6 years, I've registered a couple of Complaints on the Network Coverage issue. These complaints are still in open stage, now I am what going to tell you is, we've planned a small tour to a local hill station called 'Ponmudi' which is a well known tourist spot. It was on this Onam time, just before reaching the hill top, my bike got punctured, the time was about 4.30pm in the evening. The only possible medium for help that time was my mobile, but it was so sad to realise that there is no coverage for Airtel. I cant make a call, request support, totally shocked situation. I remember the last tower I got signal was from the tower located at 'Vithura', which is about 20Km away from Ponmudi Hiltop, the roads are full of hairpin curves and slippery too. It was a rainy evening, so the temperature was I think touching minus. What to telll you more, finally I've used 112 (emergency call) and connected to Ponmudi Police Station and requested help. They've called a Mobile Puncture-work unit (note the number 9495 271745) and they've reached there by 9.00pm night. In fact, I had to wait over 2 hours to request help even when a Postpaid connection in my hand. Anyway for God sake, I've managed to reach home by 11.30pm night. Actually BSNL is the only operator has got coverage there in Punmudi region. I found that people for over 20 sq kilometer is using only BSNL mobile connection. I've already told you that I've suffered a lot last day, now decided to terminate my existing Airtel mobile connection and take BSNL. I dont know why they are not aware of the fact that lots and lots of people coming to Ponmudi, it will be higher in the coming months as it gets coldy and still not searching out the feasibility to install a tower anywhere there. They can divert many customers by inviting to Airtel if they've proved good coverage. Huh, unfortunately I've forced to take the bold & difficult decision to discontinue with Airtel as I dont want to take a chance further.
Good Luck Airtel.