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Airtel India / airtel not refunding

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Find below the message I had sent to airtel for reversing my charges, for which there is no response. When I enquired with customer service, they dont even connect to any higher officials to request of escalation... Please, if any of you know where to contact for airtel customer escalation, please let me know..

Greetings. Need your immediate assistance.
Currently I am using airtel mobile [protected]) with prepaid option that expires dec 06,2006. Usually I top-off the card, as I have validity till dec 06,2006.

When I tried recharging via citiback-suvidha card, unfortunately it considered the transaction as new pre-paid (Instead of top-off) inspite of my current validity dec 06,2006.

Due to the above issue, I am bereft of using rs.100.00 of talk time. Had this used pre-paid top-off option it would have given me talk time of ~ rs 318.00 instead of rs. 208.67.

I kindly make an appeal to reverse my above citibank transaction with refund (Or) adjust this as top-off card.

When I called your office, the representative was unable to help on my above issue, thus looking for assistancec from "airtel-senior customer grievence cell" for resolution. Please let me know if I need to write to somewhere else.



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D  19th of Mar, 2009 by 
Agree Disagree 0 Votes
The Airtel People charged initial charges but later on said the port is not available, I asked them to cancel my connection n send my check back...
for last three months I am calling them n tired of taking reference number but hasnt recieved my money...
Anyone please tell airtel that if they keep doing it they will have to pay a heavy price someday when they will be dragged to court of law...

I am looking forward to put a complaint against them ...
Its not about money only Its about making the customer a fool...

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Customer Care Service
20, Sarakki Main Road, JP Nagar 1st Phase
India - 560078
+91 11 4666 6100
+91 11 4666 6411
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