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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
V
12:00 am EDT

Airtel incorrect billing

On the 8th October 2006, I gave a complaint regarding my bill coming too high, a complaint was lodged, but I didn’t get any feedback, so I called again yesterday and again lodged a complain, Srinivas took the complaint and gave me the complaint number(: [protected]), just wanted to mention I was very distressed with the whole calls business,as I was on hold for 45 mins and then when I informed that the calls I made to were to Paris, France, I was also asked if it was in the Middle East!

After that there was a call drop, and then again I called. So you can imagine what I went through.

When I changed my plans, I had called 121, on the 9th September 2006, I specifically asked your executive if I can call US, UK & Europe for Rs2.99/min, and I specifically asked him IF I could call cell phones also, BECAUSE, If you see my earlier phone bills and my usage history, I call mobile phone in France, and because of this I am aware that calls to mobile phones are higher, he said, “No sir, same Rs.2.99 per call to US, UK, Europe” I understand that this is coming down to your executive’s word against mine, but I would like to draw your attention to this and do something about my Bill, which has been incorrectly calculated at Rs 9.99/min. Also, I was given all kinds of explanations like its because +33 is in the Gulf? When I NEVER called any Middle east country! The amount has come to Rs 6395.34. Stay away from Airtel!

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Varadarajan. R. Rangaswamy. A
,
Jun 03, 2016 8:05 am EDT

I was not able to get the information regarding the bill I paid for the month of October 2006, when I contacted customer care at 121. The customer care executive directed me to post a complaint on the website.

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37257956
, IN
May 14, 2011 8:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Reference: [protected], I have been facing very frustated with the services provided by Airtel. Forget about the ground level advisor it is top management. I have contacted several time to MD of Airtel for getting the issue resolved but without any success. At first reminder there was action and call from Airtel corporate office and assured me that issue would be fixed within 48Hrs. This is almost a month now I am chasing with no success and no communication. This is insult of a customer paying them for services over last 7 years and now I have planned to go to court and also publish all the complaints to newspaper.Just now I had been call with customer care and when asked to handover call to senior the call was dosconnected as I am not ready to wait for 24hrs. This is useless customer service and Airtel should face the heat now...

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RamN.Singh
, IN
Jul 08, 2011 2:20 pm EDT

I have an airtel postpaid connection [protected] under the scheme for JP Morgan Chase employees - Super Saver 199. Under this scheme I have 150 local + 150 STD SMS free and 600 Local mins from Airtel to Airtel or any other mobile free. But when i checked my current bill generated on 27th June '2011 I found that I have been charged for the local mins also.
I tried speaking to customer care but was of no use. Finally I dropped a mail to their nodal officer of Mumbai on nodalofficer.mumbai@airtel.in but still other than acknowledgement no reply has been received.
Please do the needful at the earliest.
Note, if needed, I have the pamphlet provided by the airtel vendor when we take the plan.

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Abhinav Mathur
, IN
Nov 28, 2011 4:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

I have received a couple of call yesterday from your various departments. But
in nutshell no one was able to solve the problem. An engineer from your company
also visited my house.
All of them seem to be blaming back end team of your organization.

Following are the people I have spoken to

1) Miss Vani
2) Mr Andrews [protected])
3) Mr Wasim ( [protected])

I would like to know who is part of this backend team. Is this team
accountable to some one. If yes why is no action has been taken. Just to
remind of various issues which I have been facing

1) I have till now received three different bills with 3 different plans. I
just applied for 1 connection
2) The issue has been reported and it has been more than 25+ days, and no
action has been taken.
3) for past 3 weeks internet is not working at my home and no one is looking
into it.
4) I have visited your customer service center on 100ft road, Indira Nagar, and
your Manager Mr Andrew is well aware of my problem, still he is unable to help
me and no one with higher authority is helping him to solve it.

Following are the immediate actions which I want from your side

1) ReleaseUnblock my internet line so that my daily work doesn't get affected.
2) Please send a installation engineer at my home to make sure that problem is
fixed and net is working.
3) Since I am unable to use your service for this month, please dont bill me
for this period.

Regards,
Abhinav Mathur

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narindraworld
, IN
May 14, 2011 9:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir/Madam,

You have the best tool in your hands & that is portability. Just send a message "PORTMOBILE NUMBER to 1900 You will get a code. Simply submit your documents to the new company & enjoy its services. but do not forget to start DND services. now it is Airtel will contact you. Again cheating here by Airtel they will say your problem will be resolved send "CANCEL" to a number. This command is to stay with Airtel & not the solution of your problem.
Thanks
Ashok Chawla(narindraworld) npsworld@gmail.com

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stop the postpaid connection
, IN
Jun 03, 2016 8:05 am EDT

hi i am airtel postpaid customer, but i m not satishfied with airtel company because theirs executive not care centre not responding to responsibilty to give answer then, their are make to hold and then they are the cut the call so what is this. than airtel gives me postpaid bill than i have paid the bill by cheque and that cheque return by bank technical reason . bank also gives me cheque return charge but airtel company not re- issue that cheque and they stop the connection . airtel has sign form with me without any kind of information and i also don't know englise . so please take on action this matter my id is vinuprajapati9@yahoo.com

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ajay sajwan
,
Oct 23, 2007 5:03 am EDT

I have a post paid corporate connection with Airtel in hardware ([protected]). yesterday after dial *121# my un billed amount 312.90/ and next day is coming 792.30. Please confirm the same if the problem of server its ok. If no please disconnect my Airtel connection after my bill period 27th of month. Or give the detail for disconnection procedure.

Regards,
ajay sajwan!

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Aparna Jaiswal
,
Jul 16, 2007 3:19 am EDT

This is to bring to notice that I have been billed for full monthly charges for the billing period 23/05/07 to 22/06/07 vide invoice number [protected]. However, out of these 31 days, our internet was not working for 16 days, which computes to 51.61% of service delivery. Apart from this, the IVR for airtel is the most useless IVR I have ever seen. It is more of a consumer harassment than a convenience.

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Althaf Sheriff
,
Jul 09, 2007 11:44 pm EDT

I have faced a similar concern with Airtel Office. This was some time ago while I was in Bangalore and had a postpaid connection with Airtel. Firstly, the connection is not good by any standards and does not deliver what was promised. Secondly, Airtel disconnects the connection from time to time and I raised that their was a direct relation between the blackouts and the time spent online. As you try and stay online longer, the blackouts become more frequent.

Now, after a year of being in the US I just returned to my native in Kochi, Kerala. I am here for 3 months and decided to take a prepaid connection and activate the Airtel Office so as to have internet access on my laptop while I am on the move. Firstly, no one at their call centerseemed to know how it works. I was not able to get information as to how to activate it, weatherI must buy the recharge coupon and charge it to my phone first or should I wait for them to send the settings to my phone. This went on for three days and a person made me wait until 11:30 pm so that I receive and save the settings to my phone. I then called and asked to be transfered to someone with more knowledge of GPRS. The concerned person then asked me to charge my phone with the GPRS coupon and that the settings will be sent to me with in 48 Hrs. Now it's been four days and I am still waiting for the settings and so that I can be online.

My sister uses my previous connection with Airtel (6 yrs old) which is a corporate connection. This month while I was in Bangalore, I made the payment of Rs.1300 by cash for the bill amount of Rs.1234. When I received the printout of the payment received slip, it read, "Payment received with thanks from" and my name in print (all bold). I was in a hurry and was happy that I got most of my work done on that day. A week latter my sister calls me and tells me that representatives from Airtel are calling to ask her to make the payment. They say that I have not made the payment and that they will require the slip to confirm. Now, I do not have the slip ith me, this is a mistake on my part but the fact that this is happened to me thrice in the last two years is a matter of concern and I believe that all consumers with Airlet postpaid accounts must be warned of the concern.

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rajeev ranjan
,
Jun 07, 2007 4:29 am EDT

I am currently working in sahara news group as senior correspondent. The bill generated for the month of may is approximate Rs. 650. The particulars of the bill state that i have made a call to 609 on the 27th of the may for a duration of 1 hour and 30 minutes which is absolutely incorrect. I have already brought this thing in the knowledge of the customer care executives of airtel but the results have been unsatisfactory.

ComplaintsBoard
D
12:00 am EDT

Airtel unable to pay bill via internet!

This is a game plan people use to fool all of indians residing in rural areas. This Airtel makes so many adv. about its bill payment status but foe example I, using Airtel -Tamilnadu mobile with a/c no starting 114-********* unable to pay bill via any of internet / bill gateways because they want only city related bills only. If you go thro the AIRTEL WORLD payment gateway our city bank when it says it accepts any other VISA credit cards it spits wrong reports as " date of expiry not correctly entered " or " you don't have sufficent funds " etc. so can't use the system. If you prefer to make complaints to CITI bank or AIRTEL, simply no answer and your complaint automatically closed after a while.

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JAIBASS
, IN
Dec 23, 2008 7:18 am EST

Hai i am Jai bass from madurai(tn). i have one question. what is the difference between the life time airtel sim and three years validity sim. in which way the life time sim is best to other sim. what is the benifit the lift time sim and why you are fix the msg cost in the life time sim Rs. 50 piase. please send the msg of mine

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VISWANAATH
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Nov 03, 2008 2:24 am EST

I am Viswanaathan from Trichy (Tamilnadu). Lot of wallpapers are received my airtel lifetime phone number ([protected]). On 2nd November I recharged for Rs.121/= but after noticing wallpaper I clicked it, because there was no subject, my account was suddenly reduced for Rs.20/= I was shocked and surprised how Rs.99/= was deducted. Let me know why airtel is sending wallpaper to my number? If you want to earn money you send those who are interested to see this. Secondly, they are also sending cine actress name. Then I immediately delete this. In future don't send any msg to my mobile, except for recharge msg.

I don't want any msg from Airtel to loose my valuable money.

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V.Sundaram
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Aug 23, 2008 3:44 am EDT

I AM SUNDARAM, AGED 54. LOT OF ADVT ARE RECEIVED THROUGH MY AIRTEL PREPAID CELL PHONE. ON COMPLAINING TO STOP IT THEY ARE TELLING THAT IT WILL TAKE 45 DAYS. WHEN THEY ARE ABLE TO SEND THE ADVT SO MUCH FAST WHY CAN'T THEY STOP IT ON THE SAME OR NEXT DAY WHEN COMPLAINED TO THEM ? I AM SO MUCH IRRITATED TO RECEIVE THE SMS ADVT TO GET CINEMA ACTRESS PICTURES ETC. ETC.

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K.Satish Kumar
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Aug 10, 2008 9:47 pm EDT

hai
i got a wap message - a link for downloading wallpapers. when i chose the option to view the message, browser opened and i was able to view the message. After closing the browser window i got a message from [protected] stating "THANKS FOR DOWNLOADING WALLPAPER FROM AIRTEL LIVE WAP SERVICE. YOU'VE BEEN CHARGED Rs.50. Just for seeing the wallpapers will i be charged? that too Rs.50. i haven't downloaded any wallpaper. when i contacted the customer care though i tried to explain them that i just closed the window they gave me the reply even if i have clicked the image to view it in a zoom i would be charged. what should i do now? i did not download the wallpaper and i dont want to receive such WAP messages hereafter. thanks.

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subramanian l.
,
May 18, 2008 7:27 am EDT

I want devotional hallo tune - kamatchi subrapatham at your offer price @ 15/- per month. i dont like cinema songs hallo tunes. Can you give?

L.SUBRAMANIAN
19/05/2008

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Venkatesh
,
May 13, 2008 10:59 am EDT

This is a compliance matter subjected for your Signal Traffic Congestion. This letter Represented from Madurai Kamaraj University Madurai-21. It is located in Madurai –Theni main Road (National Highways).

Come to that matter, the University consist above 7K people in various discipline. Most of the people Consumed for your AIRTEL Network. Ten months (not clearly) before, one signal tower builds nearly my campus, the cell info display as MK UNIVERSITY. So there is no problem to arise in your network coverage.

But now a time, a new signal tower builds in VADAPALANGI village which is nearly 3 Km from the University. So we can’t reach the correct connection. The people thought may be it is Signal traffic Congestion problem. So you should be taken a necessary action regarding this matter.

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SRIDHARAN
,
Mar 15, 2008 5:13 pm EDT

Iam sridharan from yercaud ([protected]), working in a brand new hotel (hotel the sky roca,location -20th hairpin bend) ,naturally hotel is a place where thousands of guest flow will be always there.Surprisely in our property we dont have DONT HAVE PROPER COVERAGE INSIDE THE PROPERTY EVEN IN OUTSIDE .we and our guests facing alot of trouble due to this problem even though a lot complaint raised there is no proper response, even it is not a very remote area too because other networks like reliance and bsnl is having good covrage ,we dont know where airtel is going . this is not good for a company like airtel.

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M.Ravi
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Feb 28, 2008 8:52 pm EST

I am Ravi my native krishnagiri (D.T) Uthangarai (T.K) Salamarathupatti (p.o) . This area very poor net work please net work tower to be install.

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subhish babu
,
Jan 04, 2008 9:17 pm EST

iam using airtel pondichery number +[protected].i am now in kuwait.v hav roaming in kuwait for airtel.But my sim is not activated,and hav no network access.most of my friends are using airtel here.so when i call Wataniya they r the airtel roaming partner,they told me to activation should be made from india.

so pls made adequate measure to activate my sim.

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jagadish chandra parida
,
Jul 12, 2007 5:51 am EDT

So if my balance get deducted like this continuously my entire balance would would come in single digits by the time i come back on august 5th.

With regards
Jagadish

ComplaintsBoard
T
12:00 am EDT

Airtel deficiency in services

Please read the following input to understand my complaint.

No. Name address working since

[protected] tapan allabadi a-607, sector 2, plot no. 4, dwarka, new delhi more than 1 year
[protected] tapan allabadi a-607, sector 2, plot no. 4, dwarka, new delhi was working since 1 month

Responce from the airtel executive.

1) address verification is not done.

My questions.

1) why the phone was activated witout address verification?
2) why phone was disconnected without any intimation, either through sms or via mail or via phone?
3) how come one phone is verified on same name and address and other phone is not verified?
4) why should the customer suffer, because of the process failure at airtel end?

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COLONEL ROSHAN LAL YADAV
,
Sep 29, 2007 12:00 am EDT

I wanted my existing internet connection functional in my another room too where Airtel Land Line connection already existed. It took 21 days of patience and perseverance to get it done after continuous reminding. Their commitment that after every 4 hours delay Rs 100/- will be credited to the complainant was requested to be implemented. My e-mail was replied after about 4 weeks through auto generated reply that delay in replying is regretted and my complaint has been forwarded to concerned dept for their action. I am still awaiting reply/action to refund as per their commitment.

Beware people!

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aasif nissar
,
Aug 23, 2008 7:33 am EDT

I am customer of your service and having problem of massaging service form internet

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aasif nissar
,
Aug 23, 2008 7:28 am EDT

i am not able to recieve massages from internet, kindly note, i am customer of jammu and kashmir.

ComplaintsBoard
U
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airtel - ignorance towards the customer!

I recharged my prepaid connection through my online back account just to see that the balance got added and validity was not extended. When i called the customer care they lodged my complaint and told after three days that " you will not get validity if you recharge through online bank account". My question is Why didn't they guys tell me this when i...

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ComplaintsBoard
B
12:00 am EDT

Airtel is this how airtel talks about & ldquo;100% bill accuracy” service guarantee?

In continuation of our discussion on 29th Sep 2006 regarding my billing irregularities by AirTel, I am furnishing the following details as requested by you and as part of your continued personal efforts to satisfy all SATYAMites.

Please note I took my 2nd AirTel Mobile connection on 24th August 2006 with M. No: 9ssss and Account Number 10ssssss with Basis Bill Plan CUG 499 Plan with plan benefits includes, Local M2M 499 Mins Discount and 499 Local and National SMS Free.

FYI please note in your previous bill dated 27th August 2006, plan benefit Local M2M Mins Free was implemented and billed correctly.

But suddenly to this contrary and to my surprise, I received your latest bill dated 27th Sep 2006, with billing irregularities stating only 499 minutes Local A2A Free (Means Airtel to Airtel Free).

This act is outrageous, unethical, unprofessional, misleading and misinformation campaign resulting in duping and cheating of customers by Airtel.

Further while contacting your call center on 29th Sep-2006, I asked the concerned person to put me on to his manager and I was kept on hold for 30 mins and suddenly they disconnected the call and the person was so rigid in answering and trying to justify the billing.

Is this how AirTel talks about “100% Bill accuracy” service guarantee?

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vinu
,
Aug 04, 2008 3:33 am EDT

Airtel Sucks with the bill, So I converted to Prepaid, They just Rob your pocket, be careful with them, Even though they are not given me my Security Deposit back I am ok, I have taken a 1 yr validity prepaid card and in that I one I can migrate all my business to the new Vodaphone Number that I took Recently which is much better that the Airtel Till this time

Thanks for all the trouble that you gave to me Airtel ... !

ComplaintsBoard
C
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel line shifting problem

Dear complaints board, we have a total of six telephone lines in the name of shilpa chowdhary which are as follows: [protected], [protected], [protected], [protected], [protected], [protected]
We had given a request 15 days back of phone line shifting from our safdarjung office to okhla office.
But till date only [protected] line is shifted to our new address.
We regularly in touch with your following staff :
Mr. Vijay singh : [protected]
Mr. Jai prakash - [protected]
Mr. Manoj - [protected]
Mr. Yusuf - [protected]
Mr. Samin rizvi - [protected]

But our problem is still not resolved. Our company is getting a lot of work loss as well as financial loss due to these phone lines.

We are very upset to see the service of airtel. If our phone line will not be shift till monday we will surrender these phone and go to some other service provider.

Best regards,
Sandeep rishi

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The complaint has been investigated and resolved to the customer’s satisfaction.

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au275
, IN
Sep 24, 2011 12:53 pm EDT

Hi Team,

I have raised a request regarding the shifting of my broadband connection(#4187022) on 19-sep-2011.Still I am not getting any response from your end. I am wondering for a new connection you peoples will provide within 3 days then why for shifting it is taking this much time. I think Airtel is not interested in the existing customers.
Now lot of options are available in the market and some another vendors are providing connection at low cost. The money currently I am paying monthly to Airtel in that rage some another service provider offering me 3 times the speed which I have now but still we are stick with Airtel because as of now I am satisfied with your service and the main thing make me happy is the anytime customer support also but now am very depressed to say that I got some bitter experience from your customer care, they are not at all listening my worries and giving false update for me also. Their behavior looks like if I want I am quit the connection and go for other.
Some of your executive has taken my query for shifting as disconnection request now I am hearing my connection is going to disconnect also.
I am confused what is going behind the background, I don’t have any problem on that I will go for a new service provide available in my area. But I will notice this customer harassment to my Company because it is CUG plan refers from my company. You are aware It will escalate in that level Since I am using that connection for my working from home option. I have told all these things to your executive they will tell sir, tomarrow your connection will get ready I am going to make this request as high priority but nothing happened.
As a customer my problem is genuine my connection need to shift but I am not getting a single call from your end yet now and while I am calling to customer care such type of misleading comments I am getting.
I am requesting the authorize person to check what happened to my request and if it is possible please provide me resolution to my request otherwise please let me know so I can go ahead and select for another vendor connection they can hear my worries. Telling frankly We are not expecting this type of response from Airtel like a big organization, we have a faith on your words please keep it as valuable.I just have a look for the complaint mail id in ‘google’ I can see a bunch of complaints in different sites, please have look on this issues otherwise it will get spoil the name AIRTEL.

Hope I will get a positive reply from your end ASAP .Because I don’t have the patient to wait some more days for an internet connection because now the internet connections are available in the market within hours I want to notice the same to Airtel.

ComplaintsBoard
N
12:00 am EDT

Airtel worst customer service!

I had there service for over one year and trust me they have the worst customer service you can imagine. They call operators and not trained at all and if they can’t answer the question they just hang up... hhhahha iz kinda funny as to if you sign up with them you wont get any credit if your bill comes all F*****up with weired charges and the worst thing is that is the best mobile service provider in India. Don’t get airtel connection.

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srisha
,
Oct 24, 2006 12:00 am EDT

Airtel customer support is very bad. I was a loyal customer to airtel but this incident changed my mind. My cook had stolen my phone today around 7.15 pm.I called up airtel office to find out information of the call. Mithun (Customer care representative) picked the call and explained his rules etc for not giving information. I asked him to transfer the call to supervisor but they said no manager available and all the managers gone for tea.Suggested that i need to file FIR as lost case etc. Airtel supports person who steals by the time i complete their process person will run away with my cell phone and sell also.

Next CSR James D asked me to drop the phone or he will disconnect.this cell was costly and office work would suffer as client calls on the same but no one allowed me to talk to manager or supervisor. The worst thing is they were making fun of customer.Very bad customer support. I will go to consumer forum for this.

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ch prasadarao
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Sep 26, 2007 2:43 am EDT

My mobile no is [protected] and i have validity up to sep 9 2009 but am not getting incoming calls customer service through call center is very worst.

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Dhrubashis De
,
Sep 05, 2007 3:41 am EDT

I am subscriber of Airtel since May, 2006. I put a several complaints regarding poor connectivity in Amrutha Valley, Road No.12, Banjara Hills 7 months back. But no corrective action has been taken place. Still we are facing same problem. For several times we tried to follow up with Customer Care Service. But invain.Really they kept lots of fake promise and commitment. Really all are damn useless.

Regards,

Dhrubashis De and Nilanjana De
Mobile No.[protected],[protected]
Flat No.203, Buckingham Block, Amrutha Valley, Road No.12,
Banjara Hills, Hyderabad - 500034

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Renganathan
,
Sep 03, 2007 3:28 am EDT

airtel customer care response very worst in chennai.

Actually they are cheating. See the below incident

Since Last two, three months got more billed amounts for post paid. actually my habit is to to send useful sms to my friends. So I asked to customer care to know about some sms package for CUG plan.

Somebody form customer care said we do have Rs.25 sms unlimited package. Then I load to activate immediately. To get conformation again I called and asked about whether it has been activated or not. Some one piked the call said that we dont have that kind of package its only foe 250 sms. Then next day again I called and asked about once more what i said above. They said 'sir we do have' Then Immediately activate it. To get confirmation again I asked they told to send sms . Then I send But i did not receive the confirmation. again called and asked about the issue. they told that still not yet activated.

Then scolded and to unlimited sms package activate. Finally i requested "i am going for prepaid. But they did not agreed. again they convinced me. this conversation happened continuously for 3 months.

Finally I send many sms to 121 airtel about my complaint. They called me asked the issue.
I clearly explained everything. Finally the senior position level person attended the called. He apologized and he said that the regarding this issue will be solving within 2 days. I got call from them within 2 days said that we will be generating for u the bill with sms amount deduction.

and also they said we are assure that will not come the bill with sms amount. Its entirely free for u like that they told. one more think he told like after generated the bill please don't forget to call us regarding rework the bill and send.

Next day called and I said that Ya I have received the bill please rework the bill and send. But still they did not done. But I recored all the conversation which I was spoke to them.

Within a week I planning to put the case against the airtel.

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tenzin tsenpey
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Aug 29, 2007 4:27 am EDT

my problem is that I can't contact with customer. whenever I try to call customer care service .. a computerise tone beep up saying that I should send sms to 121 for complain and after sending my problem I didn't got any satisfaction.. I tried another mobile and contact customer care and told about my problem. they give me guarantee but still problem is not gone. So, please do somethng..

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siva
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Nov 07, 2006 10:05 pm EST

i strongly agree that even the same incident happened to me and they have provided me incorrect information by one csr, and the other csr instead of transfering the call to manager , he disconnected it intentionally . even the team leaders and the floor managers donot have any commitment to their promise.
i have to go through the media , and email the same to the CEO , if im not justified with satisfaction ,
evidently they have agreed that it was the mistake of AIRTEL for providing the incorrect information and misleading customers.

here i would like to highlight the fact that ,
under the law, no company is allowed either intentionally or unintentionally mislead /or give incorrect information would legally bind over the company and as well as the staff with a bad reputation left on the company.

ComplaintsBoard
P
12:00 am EDT

Airtel add on scheme system problem

I am Having my Airtel Connection No:+[protected] having attached with another ad on no.
In meantime some stranger has added my no to (cug) friends list because of this i have lost my connection with that ad on no (10paise scheme).

In this connection in the cug scheme without getting the permission of the members u can add them to the list this will make loss to another person.This is totally a faulty system which is causing big money loss to me

Now i have disconnected from the ad on no.

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Sharda
,
Oct 26, 2008 11:53 pm EDT

On saturday 25th oct, 2008 I have done online transaction of prepaid recharge of Rs 55/- but i couldnt get anything & Rs. 55 also debited from my account. This is a real cheating by the bank or the airtel i am not sure. I recommend others not to use this service.

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raman
,
Sep 14, 2008 11:57 pm EDT

# i have changed my postpaid to prepaid, and it was told within 9 hrs, it willbe activated. but after 8 calls to customer care, nothing was happened, they are keep telling stories.

# till now no one contacted me.

# airtel service becomes worst and worst, and they not even bother to give solution.

# if any one knows how to sue airtel regarding this, let me know

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sashti
,
Apr 15, 2008 5:29 am EDT

Hello all,
There are several travel agencies in south India! So how can i find the best one? Is sashti voayges good? Somebody clarify my doubt and answer can also visit their pages on Google http://www.google.co.in/search?hl=en&q=sashti+voyages&btnG=Google+Search&meta=
Wishes,

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Amod kumar
,
Nov 15, 2007 5:21 am EST

Pls send me details of Airtel prepaid connection where std call 1Re only.

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Prabakaran R.
,
Feb 21, 2007 5:55 am EST

This is to inform others that Airtel Franchise Silver Line Network, No.12 MG Road, Shastri Nagar, Adyar, Chennai 600 020 has sold a Internet Data Card (Number [protected]) to us with a confirmation that this card is compatible to use with Outlook Express and usage of this card will enable to send receive emails through Outlook Express.

This card was bought by us for the purpose of using it during outstation trips to send and receive emails. However in my next trip to new Delhi, when I have attempted to send emails through this Data card, I could not do so. I have taken up this with your franchise through whom this card was bought and they have promised to send their representative to look into this. Nobody has come to attend this.

We have taken up this with Airtel technical support and we have been informed that this Data Card cannot be used / compatible with any email account and the use of this card is restricted to browsing the internet alone and we were told that we should direct the sales outlet to contact them for further clarification to this effect.

Best regards
Ravi Garyali.

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Kiran Parina
,
Feb 13, 2007 4:57 am EST

The online transaction of prepaid recharge has flopped i guess because i recharged it for Rs.55 but i could get only Rs.20 instead i guess around Rs.45.This is a real cheating by the banks or the airtel i am not sure but can anyone clarify in this issue.

I recommend others not to use this service.

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RAJENDRA SHANKAR DUDAM
,
Dec 01, 2006 11:19 am EST

Yesterday i purchased an Airel Prepaid card which is Rs 100 only for incoming .

But when is enter recharge pin, it was not accepting, saying the facility is not available in your card.

So want to say why you creating these type of scheme which good for nothing.

ComplaintsBoard
S
12:00 am EDT

Airtel not giving free flight offer!

In the month of jan 06 airtel launched a scheme of free flight offer with every connection with some condition and a am within that condition i.e monthly rent of rs 349 or more etc. I am in the plan of 599, so i qualified for that free flight offer. After 3 paid bill they are sending registration form but unfortunately they are fail to send that form. So, i complained to floor supervisor about registration he assured me that you will get the benefit. In the month of june 18 bill rs 500 deducted in my bill for free flight offer, and up to now the are not giving that offer and today they told that that offer is now finished and you do whatever you want.

In the whole case i am having proof of enrollment form of free flight offer and i am having that bill of june in which they deducted rs 500 as a registration charges. I request to all the people not to believe airtel about any offer for promotion for the selling postpaid cards!

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dhr
,
Nov 28, 2008 2:58 am EST

provide m the facility to connect the tower on house roof on rent.
address:68, sawan park etn, ashok vihar ph-3.delhi
ph:[protected]

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prabhu
,
Oct 20, 2008 7:48 am EDT

Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.

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Satbir S.
,
May 09, 2008 4:41 am EDT

Hi

I have two mobile number under my name. I got these mobile number when i joined a company in Bangalore. From that day onward i had given ECS that all my bills should be charge on my saving account. Later i had changed from saving account to credit Card. Since then all my bills where charged to my Credit Card.

Off lately i get call from the customer care that i need to pay my bill. This was not the first time this has happened. This was the second instance. Again i told then that standing instruction have been given that bills should be charge my my credit card. Today i got my Credit Card bill and what i found is that they have billed me twice with the same amount. At the moment i am not in India. Otherwise i would have called to the customer care and taken left right. I have to come to India and solve this problem. I want that airtel should give me a written letter that this think will not happen again and they should also pay compensation amount and my air ticket fare.

i hope this case will be resolved ASAP
Thanks
Satbir S.

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Myth
,
Mar 23, 2008 11:22 am EDT

I want a mobile number of payal D/O of uttam jain living in lalbarg in mumbai plz help me.

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NIRDESH
, IN
Mar 10, 2008 10:40 pm EDT

Sir.

My name Nirdesh kumar. Aritel Mobile number - [protected].

Airtel employ ( I don't know name ) told me about a Plan 998 that airtel connection rent for one year is 998. She told me that Rs 1/ STD and RS .5/ for local calls. I have broadband connection for Airtel. She told me 5% discount for broadband bill and 5% discount for mobile bill. I was asked " any other charge in this plan like clip charge " she says no…… other charge.

After taking your plan, when I got first bill, I find many other charger which she did not tell me. Charge like STD A2All pack@ Re 1/- (Rental Re 30) and CLIP Charge (Re 50 )& provisioning.

I have complained to 121 to Mr. Surya kant. I discussed about this. I said I can’t help you - reference number- [protected] and other complained reference number number is [protected].
But no response was there.
That is my worst experience with Airtel. It was froad with me. Your employ tell a lie. your employ cheated for selling the plan. That is a case for forgery. Nobody will faith at Airtel.

If you take any action please inform me.?

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vikram jinnasrao jagtap
,
Oct 17, 2007 11:37 am EDT

I m living in UK like to pay my friends postpaid connection bill from here. But not want to inform my friend. Is there any way to that? Do I know bill amount online? So please let me know about this.

Thank you.

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Fakhruddin
,
Oct 17, 2007 4:59 am EDT

I am very much unpleased from the service. Your Service provider are giving ### service.

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JIgnesh J. Patel
,
Sep 25, 2007 5:46 am EDT

Res Sir/Mem,

I hope that u will be ok.
Last time i went to my village at that time i see that there is no network coverage there. i want to inform u that my Vilage is In Anand Dist.Taluka is sojitra, In gujarat.

Basically i m from piplav it is a very famous village.bcoz our Gujrat goverment Declair it YatraDham Of Ashapuri Mataji. there are too many peoples come and take visit of this place. Here they can get all facilities but they cant get network of airtel .
so if u want to put ur tower and wants to get benifit of custmore. contact me.
I have one plot in My village. if u want to put ur tower in my plot ,
Contact me. my plot's size is 1800 sqrft.
My cell no is [protected]

I hop that u will contact me asap.
Thanks& Regards
jignesh patel

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Rajesh Mirani
,
Sep 17, 2007 10:07 pm EDT

So I've been with Airtel for years and for the past 2 months its been nothing but a pain in the ### dealing with these guys. So heres my story... I called customer care on june 19th and asked them to bill me on a new plan , the 399 home, and i was told it would be activated as of july 5th since thats when my billing recycles. I said no problem and hung up. one month later i get a bill of 4800 or somethin and i see my bill plan hasnt changed... so i call up airtel and they agree that the mistake was made but i'll have to pay. I being the kinda person who doesnt take ### from anyone, told em off and i get a call 2 days later saying ive been compensated Rs. 305. i found it ammusing.. I asked them for a REVISED bill cuz i believe i shouldve had a larger discount. Apparently, Airtel CANNOT revise. I must have made many phone calls , more than 20 to Airtel to actually pay my bill. I hate being cheated nor do i like cheating anyone so i thought its better to pay the revised bill plan. I even emailed 121 but no reply. After, i got billed for the wrong bill plan again so i decided enough is enough and i told them i want a revised bill plan plus compensation. I was told that i could go check my bill myself and do the calculations worth over Rs8000 of calls and i would agree that they've made the right compensation or revision whatever they're calling it. I told them that its ridiculus a company is asking his costomer to go calculate his bill himself and that compensations are not givin. I've lived in Africa, UK, Canada and the states and in all those countries without asking you are givin compensation cuz the motto is "Customer is always right" but I was told that in India this doesnt happen by our beautiful custome care agent of Airtel. I told that its a privatized company and its not indian but she said so waht, its in india and we dont do that. So i guess in India customers are told off and the company is always right. This for sure is going to constumer courts.

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satyendra shukla
,
Sep 01, 2007 12:51 pm EDT

I have taken the CUG Corporate post-paid Mobile connection with Airtel. It is a stupid mistake by me that I chose this bloody connection. Airtel and IBM has the conglomeration which seems to be of no use to IBM employers. Airtel's employees are playing smartly with the Operations team of Airtel.

No-one Actually turns up and still they convey to their supervisors that they are following up. It has been more than 38 days since I got this bloody Airtel Connection on July 22, 2007 and now its September 01, 2007.

Their one of the Address-verifying executive came to one of the shop and took the signature of mine and told me that he has verified the address details. To my surprise, he lied to me.

Now, when I asked the Airtel Department to cancel the service on August 26, 2007 they requested multiple times to re-consider my decision. To give them another try to the Retention department, I told them to contact me at any point of time via phone. They told me that they would be coming to my home/office at that particular day itself. To my surprise they did not even bother to turn up to phone me at my alternate phone numbers.

This confirms that agents are careless and degrading the level of service. They are charging for the service charge and threatening that I have to pay for the MRC for the unused service (150 Rs). The catch is that I never thought that I would be treated in such a manner.

I have deposited more than 1000 rs for the Advanced rental plan and the only option seems to me to go to Consumer Court.

Regards,
Satyendra
Delhi.

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Airtel - airtel bangalore customer care sucks!

Airtel customer care sucks! Airtel is useless. They don't respect their customers. Airtel is really bad. I was an airtel pre-paid user. Airtel guys called me a lot of times to get a post-paid connection. After a few days, I decided to go with their best scheme in post-paid with the highest rental plan. It was called india-roam 399 plan. The airtel guy...

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12:00 am EDT

Airtel sim card & puk problems

I have airtel prepaid connection from the last year. Its lifetime prepaid connection but I give puk code by the mistake so many times bcz my pin code change or blocked by some other person. Thats why my sim is rejected why this happens I don't know. Please advise someone!

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noni singh
Folsom, US
Mar 19, 2011 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

will my airtel number work in usa

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noni singh
Folsom, US
Mar 19, 2011 3:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have airtel connection of India & i am in U.S.A. at this time & my sim card is not working but it shows full range from American phone company AT&T. i want to ask if my airtel number can work in America. Please send me answer fastly

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Thomas Kennady
, NG
Sep 28, 2010 4:23 pm EDT

My airtel sim card no. is [protected] and it is blocked asking forPUK code which is not available in sim pack. Kindly send me the PUK code.

Thomas Kennady.P

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lavanya lucky
, IN
Sep 25, 2010 2:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i need puk number for my mobile [protected]

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Latha K S
, IN
Feb 05, 2010 2:23 am EST

My mobile has been lost, costly and higher verson phone, i used airtel prepaid card, any possiblity have to identify while they are change my sim card to need to find out my mobile phone.plz let me know as soon as possible.I have IME number of my phone.

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sanju soni
, IN
Dec 16, 2009 2:42 am EST

i need my puk code number. my mobile number is [protected] and sim no.is 89917008051301434381h3

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Irate Airtel customer
, IN
Aug 14, 2009 1:04 pm EDT

STOP THESE DAMN SMS from 290603. Its costing me 3Rs everytime there is an SMS. Thse are unauthorized charges. Airtel has no rights to charge us for these VAS downloads. I would like to disable all VAS downloads. But I havent been able to do so.

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Sayli
, IN
Jul 08, 2009 12:48 am EDT

My Name is Mrs Deepali Pangerkar, i m holding Airtel prepaid card for last 5 yrs, but now from last 10days SMS is coming on my mobile & every time it is charging me Re.1.From last 10 days i am continuesly doing refill & my money without using is getting deducted.Who the ### is sending me the message the number is 290603 from which the message is coming.Yesterday i.e 7th July 09 at night 9.30pm i called up in customer care but the ### didn't listen to my complaint & simply hanged the phone.I warn you people this message should not come again on my mobile otherwise i will do complaint in Police Station & even i will give this in news paper.So take the action on this number immediately.

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Mayank Choudhary
, IN
Jun 21, 2009 9:11 am EDT

I am a resident of Siliguri, West Bengal and I am being continously beingn called by a man whom I don't recognize as any of my acquantainces nor have his no. saved in my cell. The guy talks pretty rudely and abusing when I ask who does he want to talk to. It's very irritating at times. I wonder if you could help me out with this freak, in identifying him. His number is - [protected]. If you prefer this to be confidential, you can send your gracest help to liftutorial@rediffmai.com

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Swapnil
, IN
Apr 09, 2009 8:14 am EDT

I call to customer But not answering. Icall to other no. said customre care my card is locked.

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12:00 am EDT

Airtel airtel misusing post paid auto debit option

I had a cell connection from airtel bangalore ([protected]). I have requested to disconnect the phone in june 2006 as I was out of the country and I am not using the phone at all. I don't have any contract/agreement regarding the connection. I sent several mails since june 2006 and called the customer care several times. Still airtel is deducting the monthly post paid amount from my bank account.

Need help on how to stop that and how to get the deducted amount back from airtel.

Thank you

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vishwanath
,
Sep 18, 2008 3:10 am EDT

i want 2 registre my name in airtel website

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Vivek
,
Sep 28, 2007 5:56 am EDT

I had a cell connection from Airtel Bangalore ( [protected] ). I have requested to disconnect the phone in Dec 2006 as I was out of the country and I am not using the phone at all. I don't have any contract/agreement regarding the connection. I sent several mails since Jan 2007 and called the customer care several times. Still Airtel is deducting the monthly post paid amount from my bank account. Now I stopped keeping any amount in that account but for that bank is charging and I cant discontinue with account also.

Really Airtel is a Big S H**E

Help me out how save my S.

Need help on how to stop that

ComplaintsBoard
A
12:00 am EDT

Airtel bad services of airtel

I am here to inform you about bad services of airtel in rajasthan,near jaipur.i have recharged my cell,cell no.is [protected] with rs333/- recharge on 9th of sept. and till now jodi offer has not been activated.its going to b 15 days and there is no response from airtel services. Every of customer care executive and supervisors assures me confidently that my problem will be solved within 24,48,72 hrs,and till now, no response.
we rely on good services of airtel, hope u will maintain our faith.
thanking you.
yours sincerely
airtel customer

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Monkeys Eyebrow
, AF
Apr 07, 2007 8:03 am EDT

Sub: Deplorable levels of glitches reach a new hight!

Unfortunately, I've reached a level of frustration that makes me waste my time off to do this!

I'll get straight to the point.

Opted for service offered by this blessed company called NOP. Activated it immediately. Didn't work too well, and neither does it's deactivation procedure because I've been trying to deactivate it since March 7th 2007!

Have called customer service (poor poor POOR service) - and i wouldn't hold the executives at fault for this - It's simply this company who has no vision as to how their customers should be treated.

Anyway, in 2 days, it'll be a month since I've been trying to deactivate this damn service. To no avail. Inspite on not using the Net on phone feature (some feature but i wont go there, or I'd be referring to complaint number 2!) - i get debited Rs 5/- (IF NOT Rs 10/-) every single day!

On calling, I'm told, within 48 hours I'll get my refund and with immediate effect, they'll be no more debits. This has been for 4 weeks now.

Yesterday i manage to get a nice chap on the phone with some phone manner (no thanks to Airtel i'm sure, only his upbringing did the trick to keep me calm). He assured and assured the same thing I've mentioned above.

Asked for a ticket number or a complaint number and unfortunately his system takes 10 minutes to generate it. Upon offering to hold, he says he cant be on "a" call for longer than 10 minutes and was in a sudden hurry to hang up!

I waited and it has now been 48 hours. I now ask... WHAT THE HELL ARE YOU'LL UPTO! This isn't the first time I've faced a problem with your networking and I'm not the only one winging about it either.

Unfortunately, mine is a business phone hence my number cannot be changed. So rest assured i will not give this one up without a fight.

If i don't get a response (and a bloody good one) i will make sure i find my way to the papers. And as I'm sure you already see (with the vision you so evidently portray) - i can write till my fingers bleed.

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12:00 am EDT
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Airtel demo sim

Re: Airtel India

I am a dealer of airtel prepaid in Chandigarh. I would like to say that i have my counter in Transport Area Sector-26 in Chandigarh where i am doing my business. Most of my customers are from other states i.e. not from the Punjab Telecom Circle, so i have been facing a lot of difficulty since the past two years as i have not been provided with any demo sim for "EASY RECHARGE" purpose from the distributor here (Kohli Brothers Sec-26 Grain Market chd).

I am not asking you for any demo sim in this mail from the company but I just want to request you to provide me with a dealer sim, which may or maynot have discounted call rates but can be used to recharge other people's accounts, for solving this easy recharge problem i am facing.

Because of this problem, I am not able to convince customers for adopting an Airtel connection as in future I am helpless when people come to me for "Full Value Recharges" or special scheme denominations including free sms packs, discounted roaming recharges etc.

It would be a great help for me in attracting people towards Airtel if you could provide me with a sim for just recharging purpose (even if the call rate is at par with the normal call rate and not like the demo sims). There are a lot of people here in Chandigarh who do not have anything to do with easy recharge but have been "MISUSING" demo sims since a long long time.

Hoping to receive a positive reply from your esteemed company.
Yours sincerely

Jaspal Singh Thukral
(+[protected]
email: [protected]@yahoo.co.in

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kusum jethwani
,
May 11, 2007 12:00 am EDT

Message was sent to my airtel connection regarding the service of getting bills through e-mails. I have a postpaid connection. I subscribed to the service by sending sms. I sent an sms later on, to stop e-bill service. I do not know what to do. I haven't received any communication from the customer care.

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Airtel Presence
, IN
Aug 05, 2013 7:44 am EDT

Namaste Mr. Raju,

This is to inform you that your concern listed 02 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.presence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Aug 04, 2013 12:57 am EDT

Namaste Mr. Raju,

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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K.S.RAJU
, IN
Aug 02, 2013 11:13 am EDT

I lost my airtel demo sim last ten days back ie, on 23-07-2013 my mobile no [protected] of kothagudem area khammam dist A.P . i complaint the same day to the airtel service centre, i apply for new sim with the same no .uptill now new sim was not activated till this date 02-08-2013 . i want to know the current status of new sim with the same number, please issue the same no sim as soon as possible

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rahul pawar
, IN
Sep 02, 2012 8:26 am EDT

I HAVE LOSS MY MOBAIL, NO.[protected] PLS CLOS THIS NO. AND ISSU ME NEW CARD

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shibajyoti chakravorty
,
Aug 09, 2008 5:57 am EDT

i want to know how i pay my telephone bill by net banking

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umesh rai
,
Dec 06, 2007 2:42 am EST

I HAVE LOSS MY MOBAIL , NO. [protected] PLS CLOS THIS NO. AND ISSU ME NEW CARD

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Vishal
,
Jun 21, 2007 10:08 am EDT

Hello, I think you have need to contact local office for this.

Thanks,
Vishal Gaurav
vishalgaurav01@gmail.com

ComplaintsBoard
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12:00 am EDT

Airtel false commitment & not withdrawing services that I have not opted for

I have taken a new connection of airtel delhi on 02-08-2006. before taking the connection i enquired from their customer care executives of airtel office that can i avail for a particular plan of std. they confirmed and i did the need ful by sending the required sms for activating the service.but after 3 days i came to know that they have forcibly put me in some other scheme & told that i have to continue with their special gift scheme for next 1 month. then i contacted their team leaders of cce & their manager & they commited that i will get my preffered scheme by 48 hrs, which i did n't. then i went to their main office & got my preffered scheme. after that i requested them to deactivate their other fored services of caller tunes and daily jokes. they deactivated the caller tune but said that the joke sheme would be deactivated on 01-09-2006. but they have not deactivated the scheme and have prevented me from contacting their customer care executives overphone . i am realy dissatisfied and really want to take a action against them because this is their fraud for the second time within 1 month

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santosh kumar saha
, IN
Jul 05, 2011 7:25 pm EDT

i not activate astrology pack...but the company deduct 1o rupees from my balance it is shameful ...and company supervisor doing nothing...just cut the phone with out saying...my ph no is [protected](santosh kumar saha, bongaon, 24 pgs (N), pin 743235

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Airtel - poor service!

Re: airtel india Warm greetings to every one at airtel. I am forced to send this complaint to you as the circumstances are pushing me to do so, to be honest to you I am very upset about a few things which has happened to me recently, in terms of customer service airtel was right on the top in my list, however few things have made me so upset that I had...

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Airtel no response from airtel!

I am trying from the past 1 month to get my bill clarified from your cust. care deptt, but up to my shock & frustration, each time I need to message them, as your IVR suggests & when I send message, I get a very irritating reply to elaborate on the issue every time, which I can't as I've other works to do.I asked them in the message that I am facing 3-4 issues, so better call me once & get all my doubts answered, BUT NO RESPONSE!

I am completely exhausted with this--A SIMPLE 10 MINUTES ISSUE TAKES A MONTH & STILL PENDING WITHOUT ANY RESOLUTION--PATHETIC & SHAMEFUL SERVICES.

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charan_jk
, IN
Jul 20, 2009 12:29 am EDT

very poor service for corproate from Airtel...

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N.S GUPTA
,
Jan 03, 2008 12:00 am EST

i lost my mobile phone whose no. is +[protected] so plz close the connection.

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pawan sharma
,
Sep 17, 2008 11:41 am EDT

lost my phone sim mb n0- [protected] .pls barred my out goings to avoid missuse

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Airtel Presence
, IN
Oct 06, 2013 12:40 am EDT

Namaste Mr. Singh,

This is with reference to your post dated 02 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

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Vishaw Jeet Singh
, IN
Oct 02, 2013 6:14 am EDT

I booked for an Airtel Postpaid connection online and money was detected from my account. A mail was sent by Airtel stating we will fix an appointment with you within 48 hours to collect documents and provide you a SIM.
Its been 3 days and I have no idea what's going on. My money is gone and there is no way I could check the status online from their website about my order coz I searched whole website and didn't find any option to track down my request.
This is so frustrating. They have no right to waste my time. If I knew I would have taken some time out and would have walked down to some nearest tore to get things done manually. I tried online service thinking it would save time. I was wrong. Airtel proved me wrong.

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Prateek Rungta
, IN
Jul 12, 2013 12:37 am EDT

ello,
my name is Prateek Rungta mobile no [protected] .on friday 5/7/13 I got call from airtel office [protected] .then a person (with mobile no [protected] )came to my office and collected all documents and money 400.00 IR. FOR POST PAID CONNECTION saying he wii be getting the nano sim next day. now he is not answering the call and not giving any response.
pleases help.

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ashokbh
, IN
Sep 15, 2012 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi sir, iam ashok from hyderabad, my mobile no is [protected], iam using prepaid since from 10 years, recently airtel representative forced me to convert to postpaid so i given my documents on 05-09-12 in that time he didn't gave any postpaid sim he told me iwill back within one hour but till to date they are not answering call, the problem is when i gave document the next day prepaid connection deactivated, so my communication's are all locked, i have some business so communication is most important think that, they told the plan 299, airtel to airtel 20 paise other mobile 30 paise offer what iam asking is pls respond immediately, the agent no [protected], [protected], [protected], most worst response pls solve it
yours ashok varma
[protected]

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saurabh khurana
, IN
Aug 20, 2011 9:49 am EDT

I WANNA CHANGE MY PLAINS ...

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vinothraja
, IN
Jul 12, 2011 6:00 pm EDT

By last month i changed my airtel prepaid to postpaid connection, even i submitted all the necessary documents(including photo) and registration fees.Last week i asked them to activate ISD calls they told me that still now your address verfication is in pending, i told that one of your official came to home and got signed by my mother and also one of your official spoked me and explained all the details about the plan and billing details, but they didnt gave proper feedback.But today (i.e)12thjuly11 by 10pm my mobile showing that my sim is invalid and i called customer care they are saying that still now we didnt receive your photo and proof so your connection is temporarly stopped.Now my question is will your company provide me Prepaid or Postpaid Simcard without getting my photo and proof? How can you stop my connection without giving prior intimation to me.

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priiti
, IN
Jul 06, 2011 3:41 pm EDT

Hi... I have taken airtel postpaid number, and registered complaint so many times for the network problem i am facing..Everyone who is calling me getting a message tht my mobile is out of reach, when it is not. I am fed up of calling customer care 121, with no results. My complaint number is [protected], i also had airtel prepaid before which i was using since many years, and tht never gave so much trouble. But i am extremely dissapointed with this. Inface postpaid custmor are also giving monthly rent, so whats the use of it, if they cannot get good and prompt services. Kindly help.My mobile number is [protected].

ComplaintsBoard
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12:00 am EDT

Airtel airtel not refunding

Find below the message I had sent to airtel for reversing my charges, for which there is no response. When I enquired with customer service, they dont even connect to any higher officials to request of escalation... Please, if any of you know where to contact for airtel customer escalation, please let me know..

**quote**
Sir/madam,
Greetings. Need your immediate assistance.
Currently I am using airtel mobile [protected]) with prepaid option that expires dec 06,2006. Usually I top-off the card, as I have validity till dec 06,2006.

When I tried recharging via citiback-suvidha card, unfortunately it considered the transaction as new pre-paid (Instead of top-off) inspite of my current validity dec 06,2006.

Due to the above issue, I am bereft of using rs.100.00 of talk time. Had this used pre-paid top-off option it would have given me talk time of ~ rs 318.00 instead of rs. 208.67.

I kindly make an appeal to reverse my above citibank transaction with refund (Or) adjust this as top-off card.

When I called your office, the representative was unable to help on my above issue, thus looking for assistancec from "airtel-senior customer grievence cell" for resolution. Please let me know if I need to write to somewhere else.

**unquote**

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suzy
, IN
Mar 19, 2009 1:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The Airtel People charged initial charges but later on said the port is not available, I asked them to cancel my connection n send my check back...
for last three months I am calling them n tired of taking reference number but hasnt recieved my money...
Anyone please tell airtel that if they keep doing it they will have to pay a heavy price someday when they will be dragged to court of law...

I am looking forward to put a complaint against them ...
Its not about money only Its about making the customer a fool...

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Airtel - airtel do it again!

False commitment, unfriendly customer associates and managers, useless service. This month what happened with me that I took this decision of leaving Airtel for through out my life is like this. I activated airtel 25Rs. When I took this connection this plan enabled me to call airtel STD No's at Rs 1 per min. On 16th Jan that plan was deactivated without...

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12:00 am EDT

Airtel non availability of customer care by dialing [protected]/121

I am not able to contact your customer care by dialing [protected]/121 for more than one month. In this case there is no question of repeated dialing the above numbers because I can't able to use these numbers.
Hence I was compelled to contact you before 4/5 days with the help of tata indicom landline which was chargable. You have committed that the problem would be over within a day or two.
KINDLY TAKE NECESSARY ACTION IMMEDIATELY

Mob: [protected]

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sandeep singh
,
Feb 20, 2008 7:21 am EST

Respected Complant Board Members,

My Name is Yashpal SIngh, I am a AIRTEL customer since last 5 year, but some of time i have faced a major problem in my NO. [protected] LAST ONE MONTH , I AM ALLREADY ask my problem to cce but i am not reciving any answer from yours side,

in last day i have try to connect customer care center, but there is no call pick by cce.SIr i request to you please call me at this no & solve my problem

Thanks & regard.

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