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Airtel Braodband Service / undue charges

1 India

Dear sir /madam

I want to draw your attention towards the concern which I have against the phone bill of Airtel No 011-[protected] account no [protected].
The connection was installed at 8012 D-8 Vasant Kunj New Delhi -110070, since I shifted from that place I had given request for the transfer of the connection to the new address on 21-08-2009
At first I was told that it would be done in 7 working days.
After 10-12 days I got a call from your end stating that there was no connection available at the address therefore would have to wait for a few more days as there was probability of getting the connection there. They also confirmed that there wouldn’t be any rental charges till the time the connection is not installed or termianated.to which I agreed but the connection was never installed
Finally the connection was terminated on 7th Dec 2009 only after only my regular follow up with the customer care and there is a bill pending on my account for the rental for September October and November 2009
Now
Even after so much of follow up this bill amount is not being waived off even after several assurances from the customer care
Secondly there is no follow up from their (airtel) end and when I call back to know the status of the query all I get to hear is that we tried to contact but I did not take the call which is never the case and in such scenarios why have never send the mail or sms to contact mewhich i have been asking them to do since begining
my concern is why am i made to pay when i am not liable and the delay has just been because of their incompetence.
i have been following up with the customer care via phone for almost 6 months now and all i get is new reference no
.

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First Transfer request given on 21 August 2009
Termination initiated from your end 9th Sep 2009
Final termination of connection on 7th Dec 2009
Amount pending on my account Rs 907.00 rental for September October and November2009
A few request nos for one single issue [protected], [protected], [protected], [protected], [protected], [protected]
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Regards
Majid Manzoor

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