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Airbnb / unacceptable lodging

May 25, 2015
100% 1
Contact information:
360 West 51st Street 2A, New York, NY 10019, United States
New York
I rented an Master Suite on Airbnb. When I arrived - the room was like a teenager lived in it and was junk everywhere. It was a 10 x 10 room. There was only an air mattress. There was no chairs in the entire place. The reviews had to be a lie they stated they watched TV. This was more like a hostel and not an apartment. It was a 2nd floor apartment that had been remodeled into 5 or 6 bedrooms. We had to share the one small bathroom between 6 people. I was supposed to have a bathroom that I shared with one other room. It was locked and there was a piece of furniture in front of the door. The place is run by a broker and I don't even believe the guy exist. They promised a breakfast and it was a package of english muffins and a jar of smuckers jelly. The doors were locked by Pad locks. If you don't mind a hostel, it would have been alright. I filed a complaint with Airbnb but they refused to do anything about it and refused to put on my review but allowed the host to put a review. In the review, the host acts like he is Fergus doing the review and that I been speaking with him - but I have the emails where they admit they are not Fergus. Airbnb wants to make sure that they do not appear to be a hostel and so that is why they did not print my review. So I will take this to social media - because others need to be protected


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Customer Service
888 Brannan St., Floor 4
San Francisco
United States - 94117
+1 415 800 5959
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