I would like to file a formal complaint against Airbnb. I booked a 1 month accommodation for international travel to Spain. The Airbnb was not as advertised, in addition to safety issues with respect to the front and back door being broken. I called Airbnb within 24 hours of check in to voice my complaints and request new accommodations. I called several times over 3 days, transferred to different case managers that were suppose to be handling my account, to then have to start from the very beginning of my story with each new case manager. After the 3rd day with no progress being made, it was evident that this was a strategy they use to fatigue the renter. I had to call my bank to reverse the charges and then move out and find other accomondations. I am really surprised that an international company would conduct business in this manner. I will absolutely never use their services again.

Aug 05, 2018

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