AirAsia / ticket reschedule
By mistake we book flights for wrong date and within 5 minutes of booking we realized our mistake and called up customer care.The lady (Aishwarya) wen on like a caller machine and did not listen to me at all.
She did not listen and was just citing airasia conditions. I admitted my mistake despite which she was not ready to listen to her customer. Pathetic customer care, I must say. Airlines should not make money from customers for a real time error like mine.
Intent should not be to make money but to help customer.
If I was requesting to reschedule after a few days, it would make sense to charge me fee but mine was an inadvertent mistake and I call them up within 5 minutes.SHAME!!
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